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Timepieces International / Incompetent company, customer service on all levels is frustrating and ineffective!

1 United States

I ordered a watch for my wife as a Christmas present on the 22nd of November. Attempted multiple times to call the customer service number after 10 days, but it was always busy, day after day. Finally, they responded to an email, stating that the watch had been shipped. 2 Weeks later I went through the same process, emails, phone calls, nothing. I finally got through on the Customer service line, only to find out the watch was never shipped. My watch was no longer in stock. They offered to send out another watch Next day FEDEX. I accepted. 4 days later I received the watch, only to find out that it is the wrong item. It's a men's watch, right next to the packing list describing the original womens watch I ordered. Do not use this company. They are incompetent, and their customer service on all levels is frustrating and ineffective.


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