TicketsNow / Bad service
I live in Mexico and always wanted to see The Killers play. They played here a couple of times but you can never get a ticket unless you sleep at the box office for a couple of days. But you can always chase them and try to see them somewhere else. Luckily I was in San Francisco few days before they played. I decided to check on ticketsnow and bought an expensive ticket because they are worth it (I guess never saw them). Although the ticket said purchased by: somebody else that did not seem wrong, somebody else can buy your ticket. So I go all happy and shiny to the concert, where the ticket could not be scanned, the person with that ticket happened to be inside already. The box office of the theatre said the ticket was duplicated an there was nothing to do about it. I called client service at ticketsnow and of course they were not working at that time. I had my flight back the next morning and the companys 800 numbers do not work in Mexico even dialing as long distance. I used email to proceed with my complaint and they just responded the first one saying I should call them. Even when I mentioned I was not calling because the numbers available cannot be dialed from Mexico.
So I paid for an expensive ticket and hotel and did not see the concert, further the company does not even have the decency to respond.
Ticketsnow Chapter II
After several emails and long distance phone calls (some of them paid by me) an a lot of my precious time. This company says they are investigating what happened...
Of course that is not my problem, I bought something from tickets now that I could not use. Simple procedure, I should be reimbursed. There is nothing more expensive to any business than loosing a client, specially in this circumstances.
The company says they are just a middle party, that is why they need to investigate, to determine who should be paying. So, in summary, I paid and I am still paying!!!But again, donÃ�??Ã�?Ã�Â´t they verify who they play the middle party for?
Sad sad story, but hope it helps others make better choices when buying concert tickets.
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