Ticketmaster
reviews and complaints

Ticketmaster is the worst website on earth. And their customer service is absolutely the same - bad, terrible and awful.
Saying this because I have an experience dealing with them and I don't want to go through this hell again.
They resold my tickets to someone else an I was just unlucky enough that I came a little bit later than the person who had the same tickets. Of course, both of us had no idea about it, I am sure. Maybe if I came earlier, this complaint would have been written by him or her. Who knows.
Of course, this type of questions is avoided among their representatives and they will never answer why the hell they do it. Asking for a refund, in this case, is a useless thing.
So I am out of my money. And I hate these jerks from Ticketmaster

This happened this week for a Tampa Bay Lightning Hockey game for 12/2/17.
I purchased these tickets from a Star Wars Twitter link that did not mention a promo or ask for a code... https://twitter.com/starwars/status/934904609499381760

The next day I then saw this tweet with the promo code.

https://twitter.com/TBLightning/status/934911407581270016

When I called Ticket Master they said too bad. I could sell the tickets and purchase from the right link. I had also submitted a ticket that same day. 2 days later the response was vague and template verbiage used. I have asked to escalate this issue and of course no response.

How is this my fault in trusting that ticket master did not have the right info linked to their ad?

This issue makes me not want to deal with them anymore.

My name is Mycole Meeske. Ticket master double booked our seats to the Golden State Warriors Game (11/25/17). Let me start by saying that my partner and I flew from Washington State to be at this game tonight. We spent thousands of dollars on airfare, jerseys, travel expenses, $40 for arena parking, and our $740 nose bleed seats, all for the love of the Golden State Warriors. Tonight we were thoroughly disappointed by ticket master, the Oracle arena employees, and the franchise itself. We were sent back and forth from employee to employee, I was transferred from one ticket master employee to the next, having to re-tell our story over and over again, we missed THE ENTIRE game, and not one person was able to answer our questions, or provide us with any kind of solution. This trip was for my partners 26th birthday, and no apology or refund will give us this experience back... My heart is broken over this. I would greatly appreciate anything you could do to help ease the pain of this disappointing experience. Thank you for listening to our story, and putting up with us! I look forward to hearing from you soon, and I have faith you will come up with some way to somewhat make up for this. Otherwise you will lose several valued customers, and I will make sure I continually share my disappointing experience with Ticketmaster.

Thank you,

Mycole Meeske
[protected]
1203 Broad St Bellingham WA

So I bought a ticket for 6LACK & Sabrina Claudio in Philadelphia on November 17th a month in advance before the show. I did purchase a resale ticket & apparently bought the ticket from a fan-to-fan website, which I initially wasn't aware of. Last minute, Sabrina Claudio, the secondary performer on tour with 6LACK, wasn't able to perform in Philly because of prior committments she had made before the concert. Also, I may add that I wasn't informed that she made prior committments from ticketmaster themselves, I was informed from social media, which isn't right. I was unable to get a refund or exchange my ticket for another. I think that it was unfair because I paid my share for 2 people to perform, not 1. My money is not being paid for what I wanted, so I deserve it back, I've been trying to resell my ticket but the event is 2 days away & I have tried everything for someone else to purchase my ticket. The reason I dont want to go is because of a reason I can't control, so I deserve my money back. I don't want to attend an event unless I expect what I paid for.

Disappointed! I has been 4 days shy of being a month. Ticketmaster has not dealt with my problem. My husband and I bought tickets for our daughter to attend the usa vs korea women's soccer game on oct. 19, 2017 in new orleans. My husband paul brought our daughter to the event. She was sooooo excited! We splurged and bought (What we thought) the best seats possible. The seats were right behind the usa team. We paid $144 a ticket so that possibly our daughter could get her new jersey signed by some players and get pics. Little did I know, a disaster was brewing once they tried to sit. My husband bought our daughter a jersey and proceeded to go to their seats for awhile. However, they were quickly told that they were not seating on that side of the field. The new orleans staff didn't know how to "fix" this "problem." they said no one was allowed on that side of the field. My husband and 12 year old daughter were shuffled in and out of offices (Wasting an hour of their time... And missing the preshow as well as the beginning of the game!) after they finally gave them new seats on the opposite side, they were crappy seats! The people in front of them as well as the people behind them all paid $28 a ticket (I have pics of their printed tickets!) this was not fair swapping for the tickets we paid for! I am highly disappointed in ticketmaster as well as new orleans arena. Ticketmaster should not have sold me tickets that I was not able to sit in... And here I am almost a month... And nothing has been done. I have demanded a refund... And all I hear is... We are checking with the venue. Ticketmaster did not do what they promise..."we guarantee the seat you buy is the seat you get." ridiculous!

I bought two tickets for me and my girlfriend well in advance for the Guns n Roses show in Miami on August 8th. Sector 205, Box 3, chairs 14 and 15.
Upon arriving at the place I noticed that the chairs that sold me had been dismantled and turned into tables, according to attached photos. A few minutes of starting the show I had no choice but to see the show in the stadium bar, with people in front of us and with a very poor visibility. I paid to see the show sitting and in a place of good visibility and I ended up seeing the show in hand. My girlfriend and I feel unjustified and expect a response from Ticketmaster.

I ordered 3 tickets to a jimmy buffett concert yesterday, I was taken through the ticketing system and payment system, only to then be told that my ticket selection was no longer available and to reselect tickets. Which I did. Only to then end up with 2 ticket orders and 2 charges on my credit card. Both email confirmations arrived within a minute of each other, after I had gone through the reselection process. I called today to get a refund for the unwanted tickets only to be told that there was nothing they could do and this was now my problem and that I had to resell these tickets. Jonathon in the escalations department even told me that the system is not error free! So in that case, why do they not have a contingency plan in place to refund people that have had duplications done through fault of their system?!
I found the customer service disgusting and ridiculous. I will not be using livenation/ticketmaster ever again and I shall tell all my friends and family not to either.

Went to Las Rageous in Las Vegas. Ticketmaster sold me VIP tickets that stated we would have our own VIP seating under cover and a clear view of both events going on. What a joke. We had a side view of a TV screen and no place to sit down. And we where never seated under cover. You had to be standing to see the bands and move to the other side when the band changes.

Tickets for the Kendrick Lamar Damn Tour show in Denver "went on sale" at 10am MDT. I was on Ticketmaster's website at 9:59am MDT waiting to buy the tickets. At 10:01am MDT, Ticketmaster's website stated that there were no longer any tickets available. At 10:05am MDT, thousands of tickets were for sale on Stubhub for more than twice as much as the original ticket price on Ticketmaster. How does Ticketmaster not have security measures in place to ensure that every customer has a fair chance at acquiring tickets? It's silly for venues/artists to even use Ticketmaster to sell their tickets only for the tickets to end up on Stubhub 5 minutes after release on Ticketmaster.

-Request a refund-
I bought 2 (two) tickets on ticketmaster for Footy match but turns out it is an unauthorized seller and I couldn't watched the game.

Invoice# : 142522
Event : Port Adelaide vs Adelaide Crows
Venue : Adelaide Oval, Adelaide, South Australia
Date : 8 April 2017, 19.10
Total Charge : $116.65

Herewith attached the invoice,
Kind regards.

I am suspicious and disheartened that even after taking the effort with Ticketmaster to login as an Ed Sheeran super fan as well as an American Express "preferred" cardholder that the both options failed to aquire 5 tickets. Tickets on sale at the same time they are sold out? How is this possible Ticketmaster? American Express should reconsider being associated with this scam.

I wasn't able to buy tickets from Ticketmaster because when every time I've tried I received a message saying that the map was acting up.
So then I called customer service and asked if I could order tickets via phone and they said sure. They asked me to call later because they were busy at the moment. I said ok and called later but they were still too busy.
So I called the next day and they said the same thing! What a joke! You people need money or what?
Do not buy from this site.

I ordered 3 handicap seating tickets to see Garth Brooks and Trisha Yearwood on May 13th. I have always purchased handicap tickets directly through Van Andel but they were not selling for this concert. I ordered when they went on sale April 8, 2016 spoke with a person (not a recording) and placed my order for handicap seating, was confirmed and told tickets would be sent to me. As of May 10th still no tickets so I called ticket master and they emailed me my tickets although I had to pay additional money to have them sent. Went to the venue and found out the tickets I received were not handicap seating at all we would of had to walk up a long flight of stairs which was impossible for a physically disabled person. So we were sent up in the nose bleed sections and was told if someone came and had tickets for our seats we would have to move. Needless to say we had to move 2 times...missed part of the concert due to the shuffle of finding us other seats.

Long story short I contacted ticket master the following day and they never did get back with me until after 2 more emails a week later. Totally denied I ever asked for handicap seats said I would of had to spoke to an actual person, which I did, and that I called 3 days prior to concert and had tickets emailed to me. Well yes I did, what if I wouldn't of called I would of never received tickets for concert.

It is apparent they have no idea on how a customer feels when it was a battle with not receiving handicap seating. Also it has been just a slap in the face to me when they said I didn't order handicap seating or talk to a representative.

Asked to be compensated for their mistake but deny any wrong doing. Just not good business and I will never purchase through ticket master again.

I purchased four tickets for the June 26th, 2016 Reggae Event with Burning Spear. The tickets I received did not have the row I had selected.
I purchased four tickets for the June 26th, 2016 Reggae Event with Burning Spear. When I did the order, I specifically chose Section M1, Row 2 and seats 1-3-5-7.

I have been to the Hollywood Bowl many times in the past so I know the seating arrangement. I wanted to be as close to center (Section M1 or N1) and be as close to the stage as possible. I know exactly what I ordered! I received the tickets and low and behold, I get the right section and the right seats but I'm now in row 18!

How does that happen? I spent good money for those seats plus an extra $7 for each ticket for a service charge?! So, I call Ticketmaster to ask what happened. I'm on my cell and have to go through the automated system and then, wait for over a half an hour, listening to the same old songs over and over again.

When a young man finally answers and I explain the issue, and all he does is apologize and spins the issue as though it was my fault! I know what I ordered and I did not get the row I asked for. He offered no compensation, no exchange for better seats, and to make things worse, he tells me there is no refund! How in the world does a business like that stay in business?

So, it turns out that its my fault and tough luck buddy. I planned to give two tickets to Larry White, the pianist for the Sandpipers (a 60's/70's band) and a renown song writer who was up for a Grammy recently. I boasted about the location of our seats and planned on giving him the tickets tonight. But when I saw the 18th row, there was no way I could do that to him, as it was a birthday gift I promised him.

I had to go to Vivid to purchase four new tickets at a higher cost but received Row 1 as a courtesy after that young man heard my story. Those tickets are refundable, can be exchanged and I didn't have to go through a machine for a long period of time before someone answered. He answered immediately and was outstanding in his effort to assist me.

I will never buy nor recommend Ticketmaster to anyone. Shameful way to do business. Event Code is EHBO0626

Extra Detailed Info
Complaint Date1: 04/02/2016

I just tried to buy Bonnie Raitt tickets for her 8/19/16 concert in Portland, ME at Ticketmaster.com using my MACBOOK PRO via APPLE router and TWC internet modem. The TM site countdown clock reached zero (@10:00am EST on 3/11/16) and I had to wait a good 4 minutes to gain access to place an order and by then the seats I wanted were all taken. I had a similar experience in December when trying to buy Billy Joel tickets. I am filing this complaint here because it is impossible to file such a complaint directly with Ticketmaster using their email form. They only want to hear from fans who have purchased tickets and have problems! I want to know what Ticketmaster's problem is and if and when they expect to fix it.

I was online to purchase tickets, had them selected and checking out when I was told there was a problem with the order. I was kicked out and when I went back in the tickets were twice as much. How can they do this?
Frustrating since the tickets were the only thing my 16 year old asked for, for his birthday and I can't afford the new price.

On December 17/15 I went on line to secure some tickets for the Adele concert scheduled for Oct 7 in Toronto. After waiting in que for tickets I had over 3 min to secure 2 tickets. They were in section 122 row 25, seats 7 and 8. All my credit card info went through within the allotted time and as the tickets were being released to me there was "something wrong with the ticket release". It put me back in the waiting line to wait for a spot to get more tickets. After it did this there were no tickets left for any show!We were so disappointed once again with this process. There is no reason my tickets were released to someone else when I waited in line, did my transaction in the timeframe. This is not the first time this has happened to our family with Ticketmaster. They seem to be able to sell to the wrong people who turn around and charge whatever they want to the general public for the same tickets. I wrote customer service right away that day with no follow up at all. I am one of thousands that this happened to that day. My daughter ensured me that twitter and facebook was lit up that day with the same complaints. There is no one to complain to, no phone lines are answered to complain to. It is all computer generated tickets and bears looking into on your side. I would appreciate your help. Andrea Sheehan

Ticketmaster TicketExchange is the worst ticket resale website out there! TicketExchange sold my tickets but refused to issue me a cheque for those tickets. Their website promises receipt of payment within 5 - 10 days of selling your tickets, it has been months since I sold mine and I have yet to see my cheque. On top of that, their customer service line has rude and unhelpful staff. I will not be using this service again - I am surprised they are still in business. StubHub is the way to go.

I recently purchased tickets and a parking pass as a gift. They let me transfer the tickets but I cannot transfer the parking pass. Apparently The parking pass is guaranteed to be shipped to me, and only me, 2 days before the event. So I figure by the time I get home from work and see the mail ill have about 12 hours to hunt down and sync up to meet my brother somewhere to give him his parking pass...oh wait that's ridiculous... I will probably just give him cash a few days in advance to park in which case I just wasted $30.75 on something that I do not need (because I purchased tickets for someone else) and cannot give away (because they have ridiculous policies).
Their customer service is less than helpful. By the time I finally navigated the form on their website to email them for support and got a response from their "fan based support system" (which is just a fancy way of saying they dont have anyone who is responsible for these things)
See the problem is that a Fan of the same venue as me cannot help me figure out a way to either get my money back OR send the pass to my brother.
One last point that I am only bringing up bec once I am here I may as well be thorough. To buy tickets on ticket master I had to go through ad after ad of SCAMS...I almost fell for one but luckily had the sense to look into it first...BE CAUTIOUS!

I’ve purchased 2 tickets for a WWE from Ticket-Master.com and amount that should have been charged from my account should be $103. Instead of that I received a charge for $400 which is almost 4 times more. I contacted them immediately and asked for refund but received no reply to my email. When I tried to call them the phone number listed on their website was always busy.