My husband and I took a trip to Washington State and reserved a rental car from Thrifty Car Rentals (worst mistake). We arrived at the SeaTac airport in Washing State on March 20th, 2009. The Thrifty rental booth was closed at the airport. We were told that we would have to take a Thrifty shuttle bus to their place of business to get the car. Once we arrived there was a small line with about 4/5 parties waiting for a car. It took over an HOUR to get to the counter!!! The worst customer service ever!!! Once to the counter we learned that our rental (11:00 pm Friday start returning car early Sunday Morning) would cost us an extra $150.00+ in additional taxes and surcharges. This was never disclosed in the details when booking on-line. Our total bill was over $300.00. On top of this, when I was looking for some items that I dropped on the floor in the car I ran my hand across the floor and felt a stinging sensation. I look at my hand and it was dripping blood. The car apparently had a windshield replaced as there was broken glass all underneath the seat where I ran my hand which was cut from the glass. They did not take to time to thoroughly vacuum underneath the seat. When we reported this upon returning the car the attendant said I don't know what to tell you sorry. Very unorganized, very unprofessional and I seriously question their billing practices (thrifty my a@!#). They really put a negative start to our mini vacation. I would absolutely never ever use Thrifty Car Rental again (ever!!).