Thompson Cigars / I will never be a customer of thompson's again!
I tried to order two boxes of cigars today and when it came to check out, what a customer service nightmare. The CSR tried to sell me everything from the Cigar club to expedited shipping. I told her repeatedly that I just wanted my cigars. She then told me that she would be sending out a free $25.00 Visa card to me. Then, out of nowhere, she said that if I didn't want to join, I could cancel and I would not be charged the $1.95 per month. I asked her for what. She couldn't answer me. I asked her to transfer me to a supervisor.
When I spoke to the supervisor, she informed me that I had said "Yes" to the e-super saver club. I had no idea what she was talking about. She told me it was for the monthly savings club. I explained to her, I never said yes to anything and I just want to order cigars. She told me I would not be charged and they would get my cigars out.
I will never be a customer of Thompson's again. And all it cost them was $1.95.
More Thompson Cigars Complaints & Reviews
- Thompson Cigars - credit card fraud!!! 
- Thompson Cigars - thompson cigars internet scam
- Thompson Cigars - deseptive web site
- Thompson Cigars - deceptive sales tactics
- Thompson Cigars - poor quality of cigars 
- Thompson Cigar - club membership charges I did not approve
- Thompson Cigar - I am very displeased with the customer service at thompson cigar co.
- Thompson Cigar - victor sinclair cigars sent with broken glass tubes and caps off
- Thompson Cigars - rip off
- Thompson Cigar - failure to deliver product/failure to refund