Thomasville Furniture / defective and company doesnt care

United States Review updated:

I purchased a Thomasville Vintage collection office set (glass front book shelf, lateral file, hutch and desk) through office depot. I spent several hours putting the furniture together|. When I got to the desk I noticed that the part numbers were wrong and the arrows and directions were also facing the wrong way on one panel".After completely assembling the desk and all drawer I went to slide the drawer in and discovered that the drawer glides (which were preinstalled by thomasville) did not match -- the glides on the desk were smaller than the ones on the drawer and no amount of force would make them work together". I contacted the support # and was basically told that it happens all of the time and that they only design the furniture not manufacture it -- no apologies just excuses|.They told me that they could ship me 4 new desk support panels and that I could disassemble the desk and install the new panels -- it would take 10-14 days/. After further complaint they agreed to expedite them and I received them the next day --- before I went though the trouble of rebuilding everything I decided to make sure the drawers fit -- they don't --same size as the orignal glides that were wrong|. I sent an email -- their response --return it to office depot". I have already invested hours in putting it together and would have to disassemble it to return to OD -- if they would even allow me to return it.. All in All I would stay away from this company -- I bought this furniture based on prior good experiences with the quality of Thomasville --- never again.

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  • Sk
      May 22, 2012

    this person has way too much time on his/her hands. This is like a first novel, and not a good read!

    0 Votes

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