Tesco Penang Malaysia / tesco penang sells without a price tag & dishonesty of internal staff!
Four days ago, I was attended by Ms. Hajar a female cashier, on the check-out counter (RECEIPT NO: [protected]). One of the items i intended to buy, is a Tesco branded maroon comforter with motives. Before I checked out, I noticed there isn't a price tag on all of the comforters, but I thought they might have the bar code up at every check-out counter as this is the way every hyper market or store should operates; else why display items without a price for sale and serve confusion to customers? It is bad enough she asked if I REALLY wanted to buy this and told me, a customer, to go get another with a tag, only later realized and blinked the counter number for assistance, and have me waited over 5minutes for another male staff to search for the tag! The distance between the counter and the comforter's promo section, is barely 200meters! She also suggested me to make separate payments for the goods which has been scanned while waiting for the comforter's code in order to avoid queues behind me. As a consumer, I should not be paying 2 separate bills on the account of Tesco's inefficiency and poorly-manage system. Secondly, it is very incovenient in regards to cash transactions. Thirdly, it is wasting time. This matter occurs time and again over the years of patroning in Tesco Penang. I was hoping for a change in better service but I was wrong. Thus, I decided to report this incident to the Customer Service Department and to my surprise, there isn't any forms or the Comment Box to be found on the counter! I have to ASK for all that just to express my concerns! I am very disappointed with the poor service rendered, the inefficiency, rudeness and inconsiderate of Tesco staffs and all the unnecessary hassles! Not to mention, Ms.Hajar accidentally tore one of my fruit bags by not handling it with care in the scanning process! I would also like to highlight that many consumers noticed that Tesco staffs from the Perishable Department has quietly and suspiciously peeled, packed and tagged fresh fruits and vegetables as Reduce To Clear item and set it apart in a cart awaiting their accomplice or family member to come. When we wanted to pick from that cart, the lady told us it isn't for sale anymore; only later we lingered to discover the dishonesty of Tesco employees. I find that the managers are not capable of running the store. Most of the staffs has no courtesy towards the customers. This evening, I went to order a number of doughnuts for an event tomorrow, thus, the Tesco bakers told me to pay the full amount in order to place an order. As i adjourned the check-out counter in front, I was taken aback when the lady cashier asked me this silly question, "Why can't you buy now?" even after I told her it is for an event tomorrow! I had to wait for OVER 5 MINUTES AGAIN just to get the manager to walk to the check-out counter. When he did, he asked me "Who gave you this price tag?". I find this hillarious! It is impossible for customers to print out the store barcode by themselves!!! He even remarked that no customer has ever done this and that I SHOULD refer to the Customer Service Department! How rude! As expected of the terrible service, he made me stood at the counter waiting for nothing and walked off without confirming that it is done and that i could collect as appointed! (RECEIPT NO: [protected] Date: 20/3/2009 Time: 22:14) Now that I have gone through all these bad experiences, TESCO hypermarket is at the very bottom of my shopping list!
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