TemplateMonster.com / Shady business ethics
On May 9th 2008 I purchased a template for a website I wanted to put together for my new business. Before purchasing I made sure I read through all of the FAQ's and Statement Agreements. I decided everything sounded good enough to purchase. I got my credit card and made the purchase!
Now the fun starts. I get an a message from the website to type in my phone number because an operator will contact me w- a code to input and verify my purchase. Ok, phone rings, pick up, got code, put code in. I receive a link to my template and low and behold nothing shows up. Every page is blank, red x's every where and "can not display page" errors every where.
I then log onto their online chat to speak w- a rep. I'm trying to explain what is happening and w-out telling me they switch me to some one else and I have to repeat myself all over again. I thought that was rude but hey whatever, right?
At this point I was even more upset than when I purchased the blank template for $64. I couldn't get over how my questions were being ignored. Finally "Robert" tells me I have to email Paul for a refund and thanked him and emailed Paul.
Today, May 10th 2006 I check my emails. It's now 1pm and I emailed them about 12 hours ago. Still no response. I contacted CHRONOPAY.COM which is their merchant I guess. (I think they are the same people, they all have the same accent). Anyhow, when I explained what happened she told me to contact them. I said I tried that and I have all different numbers for them. What's going on? I have a NY # then a Ca. # and then you??? I don't understand. I tried the # she gave to me low and behold they pick up the phone. No, "hello templatemonster, how can I help you?" Just a dead silence. I had to ask if it was Template monster.
So for the Third time I explained what happened and I was so frustrated from all the hoops I have to jump to get some help I just wanted a refund. Andy wasn't rude at all but didn't seem to have a clue as the rest of the people I either spoke w- via chat log or the one other person on Chronopay.com.
Through out all of this I was very calm and very professional. I thought when I spoke w- Andy I was getting sort of the same. He wasn't extremely professional but obliging. He said he was going to fax me a Waiver of Copyright once I sign and return they would refund me. I said Thank you I will get that back to you ASAP.
I received the waiver, signed and faxed. Then I receive this extremely unnecessary, rude, obnoxious email from Paul. (I will post on the bottom of page for you to read). It was the most ridiculous, unprofessional, unnecessary email I have ever received. He said that I was "black listed" from their site and I wouldn't be able to purchase anything from them again. Haha! As if I would ever make that mistake again!!! I would never refer anyone to their rip off site or even look at their site again. Is he serious?!?!
I then realized that they work out of their home and bought into some sort of franchise working from their homes. That makes more sense as to all the different #'s and the shady business ethics.
Anyhow, I am extremely sick of these types of pseudo companies ripping me off and then having the nerve to be nasty. Someone needs to publicize these jerks.
Below is a copy of the chat logs between myself and the online operator and then the email Paul sent to me.
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