Telkom / telkom billing

Klerksdorp, South Africa

Since September 2016, we langue a complain with Telkom regarding wrongly billing on our account. We declared a dispute with reference no [protected] at Telkom - Telkom referred us to Trudon.
Trudon gave us every month an amount to be deducted from our account, but the credit never reflects on my account. Account accumulated since October. We do have reference on every query and names of personnel at Trudon .
Since September, reference number from Trudon is [protected]
Dates of complaining with Trudon :
17 October 2016, 14 November 2016, 20 December 2016 and 23 January 2017
Trudon personnel involved : Vuma, Moya, Carin and Danielle
Please what else do we need for this matter to be resoved?

Jan 24, 2017

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