Telkom SA SOC / cancellation request not put through & telkom taken my money

I am so upset with receiving a tax invoice from Telkom, after I personally went into their local branch to cancel my services.
They are now charging me for services from 24 October to 23 November 2017, but I had already cancelled these services (twice). Documentation of my first visit authourising cancellation is attached. How can this be? I have left South Africa so why am I being charged for services not used. Why do they have the authority just to charge me and then take my money (as I pay be debit order) when I have followed their procedures to cancel the services.
This is so unacceptable and I feel they are just taking advantage of my situation.
Now that I am overseas, how do I correct this and prevent them from taking money from me that they have no right to do?
Jean Dickens

Nov 15, 2017

Post your comment