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Telkominstallation of new line

When I applied for line I was told I would get an installation date in 14 days but have to pay R700 deposit, which I did. I then got an sms to say my line will be installed as soon as a pay another R700 deposit, which I then did again. On tuesday I got a call advising that the technician is available on Friday -13th today. I then got an sms advising it has been scheduled. On friday morning I received another sms advising the technician is coming today. After taking time off from work and waiting the whole day - the technician never arrived. After holding for sales on my cellphone for 40min I'm finally assisted - the lady who answered said they should never have scheduled me because there is no line!!??? How is this possible I stay in an estate, there is a line currently and everyone around me also has one?? Then when I asked howcome I've been booked and confirmed then she transfered me to technical who couldnt assist and advised they can only transfer me back?

This is unexceptable!!

Pi
Jan 13, 2017

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