Telecheck / Unfair Business Practices
I had a check that was returned for NSF by a local merchant. I called the merchant the day after it didn't clear my account to try to clear up the matter (I had forgotten to transfer funds to the right checking account to cover it). I was told that I should wait and they would re-submit it. Almost a month later it still had not gone though. I called several times to try to get it straightened out. Then finally I got a call from their collection department saying that I needed to pay it at their store. When I called back to see if I needed to pay any additional fees, I was told that I couldn't pay it at the store - it was being handled by Telecheck and I needed to call them direct. I contacted them and asked if I could take care of it over the phone. I was told that I would be automatically withdrawn from my account without any problems. I told them that I was getting married and couldn't have any problems with the account because I would be using it alot over the next month. I was assured there would be NO problems. Not even a week later, I tried to present a check to Walmart, at it was declined. 2 days later, the check amount from the original merchant cleared my account. I called Telecheck about it and was told that it would take 7-10 business days before my account with them was updated after they pulled the funds from my account! So I waited the 2 weeks, called back. And guess what - it's still not updated, because they have to pull the $30 service charge yet. With all actualality they lock my account down for almost a month while they mess around taking their time "updating" their systems. I know the money is pulled via EFT because I talked to my bank. I want to know why it takes them so long. They can't even answer that question. Does anyone out there know why it would take 2 weeks for them to update their records?
More Telecheck Complaints & Reviews
- Telecheck - I am still burned about it! 
- Telecheck - How to 'get back' at Telecheck 
- Telecheck - Scam 
- Telecheck - Still no resolution 
- Telecheck - Terrible experience 
- TeleCheck Services - denial of check cashing privileges
- TeleCheck Services - denied check at walmart 5 times.
- Telecheck - denied check reason code 4 — and they will not correct the issue
- Telecheck - check denied at merchant
- Telecheck - Denied check... Fourth time