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TCF Bank / false advertising

Tempe, AZ, United States Review updated:
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TCF had a promotion online to receive $100 for making 10 qualifying transactions. Although I completed this in a the time frame they gave they refused to credit my account. When I called and spoke with a supervisor and asked to speak with his manager because he said that he did not have the "authority" to credit the account he told me I had no right to speak with someone above him. He was the team lead I highly doubt he does not have a boss. Although 3 repreesentatives prior ro him advised I had until 06/06/11 to make the transactions he said that actually the deadline was the 05/31/11 and even though you made them by then you only had 9 at the end of the day on 05/30/11. That does not make sense unless they were just trying to get out of paying the $100 to me. That is exactly what they were doing so do not expect to get paid if you signed up with them recently.

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Comments

  • J0
      Sep 19, 2012

    The next time TCF messes with any of you, call into the main office ( 612-661-6500) and ask to speak to Mark Jeter (jee-ter) , if you get someone else, ask if they are his assistant and then speak with them (they will usually assist you by calling in their executive response team) - - OR file a complaint with the OCC (Office of the Comptroller of the Currency***) - -They make TCF behave!
    Or - - if you are tired of all the letter writing and non-responsive nonsense:
    email the chair and CEO:
    William Cooper Chair CEO - - [protected]@tcfbank.com

    ***
    OCC office - 1-800-613-6743
    Office of the Comptroller of the Currency
    Fax to them - 17133364301
    complete name, mailing address used by bank, your daytime phone, name & address of bank, acct # if relevant, detailed explanation of complaint, description of the resolution seeking., make sure signed & fax to 17133364301
    Or google OCC to get address as to where to mail to

    Hope this is helpful. Best of luck to all.

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