TCF Bank / Automated directory service

United States

I called In to ask a simple question and it took me 10 minutes to get to a customer service rep. There was no hold time, and this was all trying to navigate the service. If I want to talk to someone I should be able to talk to someone. I know your corporate employees are capable of deploying a reliable system, so why don't they? Are they sub par, or does tcfbank just not care?

Jan 28, 2017

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