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TaxAct / federal income tax software

Here is my experience with Tax act bait and switch. You can get a refund of upgrade cost also!
Original Message
From: "greengroth"
Date Received:4/17/2016 8:32:04 PM
To: ""
Subject:Trash Act
I buy the basic edition and find after completing my return I must buy the premium edition. That is UNETHICAL. BAIT and SWITCH!!. Then all the NAGS for upgrades and state programs. Very annoying when concentrating on my taxes.
I will let everyone know Tax Act is now a rip off and stay with better options.
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On 4/18/2016 1:12 PM, [protected]@taxact.com wrote:
This year, TaxAct introduced a new product line designed to provide customers with a more personalized experience based on each person's unique tax situation. Our new products include different tax forms, schedules and worksheets specific to those tax situations. Although you started a TaxAct Basic return, your tax situation requires at least one IRS tax form, schedule or worksheet that is not included in Basic but is included in Premium. The form(s) that your tax situation requires was listed on the screen where you were given the option to upgrade to TaxAct Premium or proceed with the product you had.

We encourage you to compare TaxAct to other major brands. We are confident you will find that TaxAct is the best deal in tax at a fraction of the cost of other major brands.

If you have specific questions about your fees or our products, please feel free to reply to this email.

Sincerely,
Jessi D.
TaxAct Customer Service
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[protected]@toast.net is my tax act username
On 4/18/2016 2:58 PM, [protected]@taxact.com wrote:
We do not want customers to have the impression that we utilize "bait and switch" tactics. I am happy to research your situation to see why you were required to upgrade. Please reply to this email with your TaxAct Account username, as your email address of xxx is not in our system.


Sincerely,
Jessi D.
TaxAct Customer Service
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From: "greengroth" Date Received:4/18/2016 4:48:28 PM
To: ""
Subject:Re: Trash Act[6253353:6322551]
I may have been given the option after i purchased basic. Too late, for I didn't have an opportunity to shop for other tax programs after I spent money on basic.

I in fact was a victim of your 'bait and switch'. I had to upgrade at the last minute to be able to file. I've always used Tax Act Basic and it did the job.

I expect the charge of $20.00 to be removed from my credit card ASAP.

Thomas W.Schroeder


Your TaxAct order number [protected] has been refunded in the amount of $20.00. Please allow up to 15 business days for the credit to post to your account.

If you have questions concerning the billing of your account, or believe you have received this email in error, please contact Customer Service via e-mail at [protected]@TaxActService.com.

Customer Service
TaxAct
[protected]@TaxActService.com

Below is my purchase receipt for basic.

Order Summary
Product Format Qty. Unit Price Total
TaxAct 2015 Basic Edition Download 1 $19.99 $19.99
No State Income Tax Download 1 $0.00 $0.00
Sub-total $19.99
Tax $0.00
Grand Total $19.99

This is for the required upgrade to file my taxes
Billing address:
THOMAS SCHROEDER
Order Summary
Product Format Qty. Unit Price Total
TaxAct 2015 Basic to Premium Upgrade Download 1 $20.00 $20.00
Sub-total $20.00
Tax $0.00
Grand Total $20.00

Billing address:
THOMAS SCHROEDER

Gr
Apr 19, 2016

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