my money
I recieved my taxact card used it at Walmart went to get somemoney the next day and I called the bank and they say its blocked where's my money what's goin on...
screweing me over
I e-filed for my first time this year, and I decided to use TaxACT online because a family member of mine had recommended it. The whole process was unusually simple and I received my confirmation emails that the IRS had received my return that day. Great!
Last week, a whole 4 MONTHS after the deadline, the IRS sent me a letter stating that I had never sent in my forms. I calmly called the TaxACT tech support line, where they told me if I wanted to know what went wrong with my filing I would have to pay to upgrade my membership. PAY AGAIN TO SEE WHAT THEY DID WRONG?!?!?!?! It is ridiculous and a scam, and I would hope that nobody would use their program ever again. I hope nobody else is put into my poor position now, thanks TaxACT for SCREWING ME OVER!
Just got screwed myself! Got all the paperwork done, hit send, everything seemed okay. They showed me a copy of my taxes and said to print it out & put it in a safe place. Now here I am in June being told that it was never transmitted and I am liable for all penalties. No recourse.
I would never use them again
After paying for the return and looking at it, I knew something was wrong, I did it myself and had to pay $285.00 less then what taxact said I had to pay, and there is no way to contact them to try and get my money back, I would never use them again.
cannot delete account/bad experience
Other than TaxAct having minimal and useless customer service, an all around horrible product that you can get most other places for a fraction of the price and continuously send you emails even though you never agreed to recieve any- you cannot delete your account. You cannot cancel your membership. I wanted my PERSONAL information out of their database...
Read full complaint and 25 comments
![Internal Revenue Service [IRS]](/images/business/48-48/119357/irs.jpg){kind=small}
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Greetings,
My name is Leigh A. and I work for TaxACT. The best number to call is [protected]. This will take you directly to the division in Bancorp that will investigate your card issue.
Thank you,
Leigh