TaxAct

Have used Taxact for the past 10+ years. This year again I filed with Taxact. On completion, TA setup a voucher that I owed $4165 which I sent in to the IRS with payment. The other day I received a letter from IRS stating I underpaid some $486.27. Upon reviewing the return I saved, it appears that Taxact program did not take into consideration that I was over the $75, 000 limit and should have had my recovery rebate credit remove. That would have upped my payment voucher to the correct amount.

Have tried to find a person to talk to at Taxact but without any luck. Want everyone to be aware of the issue they have in their program.

I've used TaxAct for years. I'm a professional preparer and left TaxAct, for another software provider, because of price increases every year. In addition, when requesting support, often because the software wasn't calculating correctly, it could take two days, for a response.

When I tried to negotiate with the sales rep, Marianne, she was sarcastic and condescending. When I complained to Greg D., yes that's how he signs his email, and Sean Taylor, I received a call from Marianne. I hung up on her, as she began with the condescension explaining to me that I didn't understand what I had purchased.

Because in 2018 I was unable to negotiate a package which worked, for my practice, I was forced me to purchase e-files which I could not use. TaxAct now refuses to refund any portion of the price paid, for those unused e-files. Marianne said not to worry, as I could use them when I returned to TaxAct. She said all their customers return once they've tried other software. One thing is certain. That will not happen. It's not even about the refund, for the e-files. It's about the lack of respect, for the customer. I should have left TaxAct years ago.

I used the website www.taxact.com in order to prepare all the documents. The company asked me to fill too many papers and documents; afterwards they said that I could pay in the end of our deal. So, when everything was ready, the rep said that I still didn’t pay for the services and therefore they would ask me to pay for late payment. The fee wasn’t large, but it was so unpleasant that they told not to pay but now decided to charge me for the late payment.