09 April 2008
Time : 12:30
To TATA SKY,
I received ICICI bank advertisement at home on offering of TATA SKY product. Based on the advertisement I initiated my query and request to TATA SKY help line at Pune. 1st time on 1st April 2008, I talk to Mr. Ajay for Hardware (my Order number is 1-1341724641). He told that maximum delivery time is 3 days, but he will see if it can be delivered in 2 days; mean while during transaction a telephone help line booking call gets disconnected. When I called again, I talk to Mr. Kunal and booked my order on ICICI bank Credit card and I was assured that hardware would be delivered in maximum 72 hours (by 3rd April 2008).
After 2nd day late evening I started communicating to help line till 5th April Night. During this period I talk with your operators and Team Leaders named Mr Panse, Mr Hrishikesh and Mr Nair. No one could able to tell me about my hardware’s status and what would be exact delivery time-frame. I sent email to TATA SKY help line (firstname.lastname@example.org) and launch a complaint, even till today no one responded to my email nor even taken a pain to call me (my complaint number is 1-1356148492).
During this period I have spoil my time and money on phone calls and talking to TATA SKY people who are just Puppet.
All the way you have taken advance payment and its very surprising after taking advance payment, you are not able to deliver the hardware or convey me the status of hardware even till today (mean while As per my initial discussion with help line people and the assurity given for delivery, I requested my cable operator to cut cable line).
However I got Local dealer details from your website, I call total 03 dealers near in my area and every one told me that they can deliverer the hardware in 2 hours to my home and Payment can be made after hardware reach to me. If your dealer can do this then I do not see why there is delay for direct order.
Further I came to know from help line that after receiving hardware, again I have to put a call for Installation, which will again take maximum 72 hours (as per your marketing help line comments) for it.
If you would be fair enough with the customer at the beginning and tell us that it would take 10-15 days the expectation can be build up.
Now today dated 09 April 2008 at 12:30, a delivery person appears with hardware for delivery.
Looking after their response, a service and decelerate in delivery from the beginning, I have lost my trust on TATA SKY, and I have decided not to continue with them.