Tata Sky / unethical business practice
My subscriber ID is [protected].
We had two of our set top boxes in non-working condition for which we had requested Tata Sky technicians to come over and fix it. Since both the boxes were under warranty, I was specifically informed that I wont be charged a single penny for the replacing them with other refurbished boxes.
I had specifically filled up and signed forms given to me by the Tata Sky technicians where it mentioned that I won't be charged for the service.
I checked my account today and figured that it has been deactivated and a charge of 350 Rs. has been levied on my account as VISIT CHARGE.
This comes off as cheating, unethical business practice and misguided information from Tata Sky for which if I am not attended to properly I will approach the Consumer Protection Court.
We are extremely dissatisfied with Tata Sky services and are seriously thinking of permanently switching over to another provider.
Dr. Gautam Patel
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