denied boarding and wrong labelling as no show
Arrived at 0605 for 0840 flight. 3 of us with combined luggage weight of 31 kgs (all of 69), and heaviest person me, at 76Kgs, and hand luggage combined at 4.5kgs. all paper work in order, prepaid some 6 weeks ahead and confirmed. At 0735 hrs got to check in to be told no more seats. there were at least 2 dozen people still waiting. They had overbooked. No apology, inadequate compensation, well below US and European guidelines. Got a flight 14 hrs later. 2 days later in the Amazon get emails from travel agent as LAN had labelled us as 'No Show' and were going to cancel rest of trip, another 3 flights with LAN! Got over this, and managed to get home. Complained to LAN, and got an apology. Persisted with complaint and offered to pay my lunches for the day in Buenos aires, around a 100 dollars out of the almost 6000 dollars they charged me to ruin my holidays. Complaints department useless. Dealt with Jeannette Escalona, from customer relations. Should be renamed to 'Customer complaints disposal'. She was inept, poorly communicative, and basically useless. Correction, probably very useful for LAN in getting rid of complaints at minimal cost. WILL NEVER FLY LAN AGAIN.
The complaint has been investigated and resolved to the customer’s satisfaction.
piece of crap airlines
LAN is an AWFUL airline. Do NOT fly with LAN if you can avoid it at all costs. They do not honor tickets bought on their website, on our return refused to let us on the plane unless we paid a higher priced ticket as they said what I bought online was too low. This was in Ecuador and tickets were bought online like you would from any airline. They did this to other people as well, who want to sue LAN like I would like to if can find an attorney to take the case. Rude as hell, nasty and could care less about the customer.
The complaint has been investigated and resolved to the customer’s satisfaction.
Feel free to post here - https://www.facebook.com/neverflylatam/
poor service
LAN CHILE...
1. Incredibly poor customer services, incredible attitude on the phone and unwilling to help in finding out about my wifes flight.
2. Try to get someone to speak English, difficult, usually leading to them putting down the phone because they cant be arsed to deal with your enquiry.
3. Tell lies, told wife that plane to Falkland Islands was delayed due to poor weather at Mount Pleasant, even though it is a military outfit that requires the runway to be clear of ice on a 24hr basis, later found to be a fault on their airline.
4. Give you a packet of peanuts and a juice from your flight from Chile to the Falklands even though it is International and you pay a fare of £400+ return.
5. Had a credit voucher of mine for a year that they refused to pay because they said it was clipped to my ticket and i had lost it, found out later they were covering up the fact that they hadnt sent it to me. Refunded to me later with a cheque. Again tell lies,
AVOID THIS OUTFIT
The complaint has been investigated and resolved to the customer’s satisfaction.
terrible customer service
TAM airlines has the worst customer service. I have tried for two weeks to book business class tickets from MIA to GRU and they keep telling me my Amex card is declined. I call Amex and they say they approved the charges. I ask TAM for a supervisor and they say they have none that speak English and they refuse to have an English speaking supervisor call me back! American Airlines is far superior compared to TAM. TAM will go bankrupt!
Wayne Gorsek
We got to the airport in Miami and they said the travel agent made a mistake on my sons ticket and it was $352.00 more. We had our computer generated tickets in hand. What could we do? We were held hostage by these very rude people. I paid the @352. and the computer wouldn't take it because they overcharged. Now it was $184.. They cancelled the first transaction but the bank still has a hold on it. What if I had no money to pay? I called the travel agent as soon as we arrived in Brazil and they called Tam. Tam was wrong. Now I can't get through to anybody at Tam. Always something with these people. We flew Delta once to Brazil and it was hassle free.
charged foreign trans
I bought airline tickets in Lan chile, Miami. I received my FIA statement and there was a charge of 3% of the value of my 2 tickets. I asked why, I bought them in Miami, not outside the country and there was no foreign exchange, it was paid in dollars. I said I expect it when I am abroad and I do shopping in foreign currency. Tehy insisted that this is the foreign transaction fee imposed because LAN Airlines has laiason in other countries. They charged me $ 45.00 and there was no way to reconsider the charge. They say it "is in my contract".
This is a ripp off. I always pay on time, I use it heavily, but this is unfair and will stop using it from now on. They find a way to charge you somehow...
a complaint letter of airline service
I am writing to share with you a recently experienced a terrible problem in my last flight on your airlines. When I entered to the plane the flight attendant yelled at me because I had a big carry on bag. Then we were sitting on the plane for three hours before it took off. Besides we did not get any lunch on the flight only some potato chips and to complete my bad experience your employees lost my suitcase and nobody could find it for a week.Your airline used to have a good service but currently my opinion has change.
For that reason I request you to give me a refund.
I advice you to take more control of your airline service in order to improve the customer service.
star alliance fidelity program
In September 2010, I made a trip to India from Brazil with South African Airlines, a member of the Star Alliance program. As I am a the owner of a fidelity card of TAM Airlines, a member of the Satr Alliance too, I wanted to compute the trip in my card in order to exchange for miles in the future. Contacting the TAM support center, they orientated me to send the boarding passes and copies of the e-tickets to an address in Sao Paulo, Brazil.
However, now it has been almost one month I sent the boarding passes and copies of the e-tickets, and I still have not received the points in my Fidelity Card (#[protected]). I wonder if the fault is of the airline company that still have not computed the points, or of the courier service that delayed the delivery. In the case of the second situation being applicable, I question myself why a company as big and famous as TAM still have this flow where passengers have to send documents by traditional mail service - which is not safe nor agile.
emails ignored regarding faulty product
This is a complaint against LMS Panamá S.A., which operates LAN Airlines (Chile) in-flight duty free service. I purchased a power adapter on a flight from Santiago, Chile to Buenos Aires, Argentina so that I would be able to use my electronics abroad. The adapter worked for a few days but then stopped working. At the time of purchase I was given a piece of paper with contact details in the event that I required a refund or an exchange so I sent an email to the address provided. After one week I had not received a response, so I sent a second email which was also ignored. It has now been 2 weeks and have sent them a third email to complain, however I doubt that they will bother responding to that one.
Do not purchase anything from LMS Panamá S.A. that might break and require a refund or an exchange as any attempts to contact them via email will be ignored. Buyer beware.
The complaint has been investigated and resolved to the customer’s satisfaction.
But looks more uncomfortable seat that you are traped in. Only first class and exit doors has more leg room.
Flew on an LAN Ecuador/ Lan AIrlines -American Airlines code-share flight from Boston to Quito, Ecuador. Outbound flight was fine. On the return flight, however, LAN Airlines was unable to book a connecting flight on American Airlines, thus leaving us stranded in Miami; and we had to purchase two new one-way tickets on USAIR just to get back to Boston. American is happy to take money from their code-share agreements, but if something goes wrong on any flight in terms of a delay, forget about American working with their code-share partners to actually get you to where you're going. Unless this is fixed by the airlines, we're never flying American or LAN ever again. And we were in first class; so the economy class passengers probably really got the short end of the stick.
ridiculous baggage policy
I traveled on TAM airlines to Buenos Aires in end of May, 2009. They could not deliver my bag for one full week. I was on business trip and had no other choice than to buy basic essential clothing and toiletries. I ended up spending US $600. The bag was found and delivered to me on eighth day. I kept asking for the reimbursement for my expenses. But in vain. TAM is absolutely insensitive and puts forward the ridiculous baggage policy. Which offers US $50 if the baggage is not found for 3 days after arrival. Can you believe that? 3 days after your arrival…. And nothing more is paid, even if you lose the baggage. Its US $50 take it or leave it period. By the way it's over 90 days now I have not received the reimbursement. Instead what is offered to me is a flight coupon to fly on TAM to Brazil from US within one year. Which is of no use to me, because now I'm in India, and TAM does not fly there. In spite of explaining this to TAM authorities there is no use. Efforts are in vain.
Bottom line TAM airlines baggage policy is outdated and ridiculous. It sucks.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have requested an invoice from the airline via calls, emails, filings with the airline customer service, and online letters. Reps send emails stating they will send the invoice in 48 hours, then 7 days, then they tell you they can not send it and close the case. I do not know what else to do.
i am waiting since the may 2nd my compensation of 1000$us
I traveled on TAM airlines to Buenos Aires in end of May, 2009. They could not deliver my bag for one full week. I was on business trip and had no other choice than to buy basic essential clothing and toiletries. I ended up spending US $600. The bag was found and delivered to me on eighth day. I kept asking for the reimbursement for my expenses. But in vain. TAM is absolutely insensitive and puts forward the ridiculous baggage policy. Which offers US $50 if the baggage is not found for 3 days after arrival. Can you believe that? 3 days after your arrival…. And nothing more is paid, even if you lose the baggage. Its US $50 take it or leave it period.
By the way it's over 90 days now I have not received the reimbursement. Instead what is offered to me is a flight coupon to fly on TAM to Brazil from US within one year. Which is of no use to me, because now I'm in India, and TAM does not fly there. In spite of explaining this to TAM authorities there is no use. Efforts are in vain.
Bottom line TAM airlines baggage policy is outdated and ridiculous. It sucks.
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LATAM Airlines / LAN Airlines emailscontactlatam@latam.com100%Confidence score: 100%Support
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LATAM Airlines / LAN Airlines addressAmerico Vespucio 1501, Comuna de Renca, Santiago, 8660360, Chile
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LATAM Airlines / LAN Airlines social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all LATAM Airlines / LAN Airlines contacts
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