Taco Bell

An employee labeled Noah M on the receipt, working in the drive through, at location 3623 Plaza Way, Kennewick, Wa., 99338

I handed the woman my credit card for a 7.14 dollar charge at 3:56:06 PM, 10/19/2017.

The woman swiped my card, then took a moment and handed me my bag and told me to have a nice day (without drink, card and receipt).

Mistakes happen, so I kindly asked her for the other items, she apologized and proceed to get my drink. She then said have a nice day again, and at this point it felt uncomfortable as why I still don’t have my card. Still, it can be a long day for her, so I ask for my card and receipt.

She apologizes again, and this time, hands me my receipt, folded like my card is in between the paper, tells me to have a nice day, and closes the window.

At this point I am very uncomfortable, so I abruptly -ask for my card through the window. She comes back and apologizes again and gives me the card, sitting on the inside of the window seal. I tell her that it’s a credit card, and she replies almost in a guilty manner that she noticed.

So Immediately called the store asking for their manager. There wasn’t one. A lady who didn’t speak English that well was almost deflecting my call as if they were trying to blow this over, she gave up, handed the phone off to a worker I could talk to more clearly, and she said she will tell her manager as soon as she can. She then told me to call the 1800 number, but being pacific time, the phones are down for the day. So here I am messaging why Taco Bell has let me down again. I’ve been frauds before by drive through and this is uncalled for, especially because this situation I fell will be swept under the rug. Please help resolve this issue with me, otherwise be sure that she is probably going to do this to others in the future, if not already. I want want some sort of notice, promptly.

I went to Taco Bell at location #28711 at 12105 W Pico Blvd, Los Angeles, CA 90064 at 1:00 AM on Saturday, October 14, 2017. The line was around the corner and backed out into the street, which was fine and we were willing to wait. By the time we got up to order in the drive thu it was 1:30 and we started to order. We did have a lot of items but while I was ordering I was cut off and told we could not order anymore. This was very confusing since you are a fast food restaurant and serve items that should be in stock. The drive thru attendant said they were running out of food and wanted to have enough food for everyone lined up since they were closing soon (they close at 2). When we drove up to the window to pay, it was actually pretty fast in getting our food which really didn’t make sense since we had been in line for so long. Then, I asked for sauce and I was informed the only sauce you had was Diablo sauce which makes no sense. It sounded like the employees were being lazy and didn’t want to open up an boxes of sauce. There’s no way you run out of sauce on Saturday at 1AM and then get a delivery of sauce at 10AM. The drive thru employee was not nice or helpful at all. The process seemed very inefficient and was lacking customer service.

Then, when we got home to the items we ordered (a total of $31) ½ of the items were incorrect. We did substitute to have beans in some of our items but of course we ended up with beef in 5 of the items so we were not able to eat it and had to throw it away. This is the worst service I have ever had at a taco bell and at a fast food restaurant. My expectation is not that high but there’s should still be some sort of standard. At the least, I expect to be refunded. I don’t ever plan on returning to that Taco Bell since I don’t live in the area but still feel like that location could use an over haul in service and staff.

I have been an occasional customer for years but not often because the service is so slow at all locations. I don't know why, it doesn't take any longer to make a taco than it does to make a burger but it's still slow. Last Monday night at around nine p.m. I went to the taco bell in Santee s.c. I pulled into the drive thru and saw three cars ahead of me. There were only two cars in the parking lot, so they wereally not busy inside. I placed my order and began my wait. After thirty minutes by the clock, there were still two cars ahead of me. I finally gave up and drove away. I went across the street to mc Donalds and went through the drivethru. I got my food in six minutes and left.my meal was also cheaper than the total at taco bell. As I drove past on the way home the car that had been ahead of me was still at the window. The truck that had been behind me had also left.there is no excuse for service this slow. I can assure you that I will never visit the taco bell in Santee again even though I work in town. I will very likely never visit any taco bell again because as I said the service is slow at all locations. From reading your complaint list a lot of other people agree with me. You need to focus your training on a way to speed up service instead of telling your employees that it is OK to stand around and talk to each other about boyfriends or last week's date night. You are losing business every day due to slow service and staff that doesn't care if the customers ever eat or not. Wake up people.

I went to taco bell for my late night meal after work and I went in and there was one persons order in front of mine. So, I order and the cashier was very respectful and got my order in quickly. I then waited for my food and after waiting 20 minutes on a nacho belgrande and a chicken quesadilla, and a carmel empanada. I then took my order and left. I got home and started eating and i got to my empanada and it was COLD. I couldn't even be satisfied I had to heat it on my own. My chicken quesadilla was the only thing that was satisfying. Not to mention, i don't drink soda and they were out of sweet tea! I love taco bell, i was very disappointed in them tonight .

Just right now, I ate out at my local Taco Bell (Fresno Ca on Willow and Nees) and was not satisfied with my meal or the length I had to wait in order to receive it. At 6:15, I arrived to my local Taco Bell and ordered for my family: 3 Big Box Meals, 1 Crunchwrap Supreme, and 2 Mini Quesadillas. As I pulled up to the window, I paid and was about to receive my food, until the lady at the window told me my order was incorrect in the bag and pulled my food back. 5 minutes passed and she came back again with another bag (which did not contain the correct order), so the lady pulled it back to the kitchen again. For the next 20 minutes, I played a game of back and forth with the lady at the window a total of 5 times, until finally the workers in the back correctly put together my seemingly simple order. The lady at the window apologized and wished me a nice night; however, when I arrived home and my family dug into their meals, the food was the worst my family and I have ever experienced from any Taco Bell, my son's Crunchwrap barely had any ground beef, and was very cold (due to the abundance of sour cream and tomatoes instead of thoroughly cooked meat). Similarly, my gordita was so lacking in condiments that it was basically a taco. I hate to do this, but I feel like I can never go back to that Taco Bell due to the complete disaster of an experience I had. Thank you for your time and consideration.

Logan was the managers name, not sure if that is right since he wouldn't even talked to me afyer uncalled my wife for him so he could apologize. My wife went there around 7:50 and wanted to add another quesadilla and the girl at the drivethrough yelled out she is adding another quesadilla no sauce and then he yelled something out in which my wife did not hear but the girl in drive through said " the window is open stupid". They closed the window and they began to talk and point at my wife and kept talking for a long while looking at her and talking and talking fornlike 10 minutes and then gave my wife her food. By this time my wife was so mad. She was so mad she was almost shaking. We have 5 kids and she was getting dinner on the way home from shopping. I got home 2 hours later and when my wife told me this I was outraged as you could imagine that anyone would treat her like that and so I went down there and talked to the manager. He just kept saying ok ok ok. Then he asked me what he would like him to do for, me, and I said apologize to my wife and give me my money back. He gave me a refund but refused to apologize to my wife over the phone. He acted like I wasn't even there and none of the other employees would even act like they heard me when I was, asking for his name. So so so unprofessional and my wife deserves, an apology from this manager! Pictures are down below of the quesadillas that were wrong they had sauce when my wife ordered without sauce and then one of them didn't even have cheese on half of it.

First of all I have absolutely no complaints about the food or the service. My problem is that I’ve started ordering ahead and because the food has been sitting for a little bit the bags and/or containers get wet. The first time all the food was soggy but I let it go. But the other night I went to pick up the box when I got home with my taco salad and the whole box fell apart, leaving me to have to clean the seat and floor mat. And it was certainly not edible. Could you guys look into making sturdier containers? Thank you.

Tonight I went to taco Bell and ordered a few things (you can see the receipt below.) When I got home to eat one of the 3 chicken quesadillas I was halfway through when I seen what I thought it was a piece of cheese I pulled out but then realized it was a hair of some unknown origin. You can look at the photos I took.
Besides this the customer service was good. Thank you.

Hello
We made a trip to Taco Bell drive through in Enfield CT. The young man on the speaker told us that the item was no longer available, while he made a suggestion for a similar item, we needed a second to look. After a very brief moment He very rudely made an inquiry:
“Do you need more time to look at the menu, or what?!”
Needless to say we declined. I asked the girl at the window who was on the order mic and was told it was Quentin and he was right there. I told her that he had been rather rude. She apologized. Quentin however did not.
I was going to use the survey from the receipt (placed inside the bag with our food...very unsanitary) to report this however, the receipt survey directed us to use the number on the back of the receipt. The back of the receipt is blank.
I am so very disappointed in Taco Bell.

I ordered a taco salad meal so I chose to accept a freeze and was charged extra. I feel that I should not have been charged extra for something that I did not want but only had to accept. Also I asked for no sour cream on my salad, when I opened it there was not only the normal amount but it seemed to be extra. I can not eat sour cream so I had to toss my whole meal. I am very dissatisfied not only with this transaction at this restaurant but others that has taken place on several instances.

On Tuesday Oct. 10, 2017 I visited Taco Bell with my family and the store was nasty. Employees were rude. One manger that was making my food told me she would spit in my food if I didnt take a seat and she would call my name when my food is ready. I only ordered two burritos. So after 30 mins of waiting she finally starts handing out the food that went to customers. I noticed that the drive thru was clear when she did this. She made all of the drive thrus orders and waited 45 mins to make the people's food that were dining in the restaurant. Even when the main Manger "Felicia" came in she had an attitude when I thought I was spending money with her restaurant. I approached her as soon as she stepped in and told her about my problem with the food and the service but instead of an apology she told me to F.uCk Off and she had other customers to assist than my white A.sS. Never in my life have I ever been so humiliated in front my children but also by about 25 customers in there when she made this statement. It made a few customers disgusted and they just left without getting their food. Should I seriously get punished for waiting 45 minutes for two bean burritos? That's insane! I could have went to dollar general and got two burritos and heated them up and I would have ate them under 45 minutes . Am I wrong for getting treated that way and than having her say something about my race. Was that even worth it ? After I got home I found a black insect in my burrito. I'm so scared that the manger did that. I'm sorry but I can't eat here anymore and I work as an attorney so I'll let everyone know not to visit that Taco Bell because they don't like our White A.Ss

Something needs to be done about Ethan Gerlach abusing his authority as a manager at Taco Bell of Petal MS and him harassing my young niece as well as other young girls who are intimidated by Ethan and have endured his unprofessionalism. He already has a record in Georgia according to my research and I don't understand how this was not discovered in a background before he was hired at Taco Bell of Petal MS.

I went to this location this morning at 9 am and their sign and online says they open at 7 and I went through the drive through and no one was there and their doors were locked. There were cars in the parking lot and people inside but no one opened it and I drove out of my way to go to this one because I have a long drive and needed to eat. Seriously unbelievable.

On Oct 14 2017 sat in line 45 minutes to order then ordered 3 beefy nacho grillers then specifically asked to makes grillers crispy they were not also ordered a quesadilla and Doritos taco and 3 soft tacos then realized that we were missing Doritos taco called 3 times to let manager know no one answered and the final call went to what was like a fax machine.very displeased

It took over 40 min to get to the order window and I still haven't received my food it's going on a whole hour I feel as if I should receive a free meal or something then the lady in da window has a bad attitude. They really don't want to give me enough taco sauce for my entire order then my order is wrong so I have to give it back and I'm still waiting for my order

By this point I should have learned my lesson and stopped going here, but it is close, I always order my daughter soft taco's with no lettuce, it is correct on the screen so I expect it do be correct when I get it nope 5 out of 6 times I end up having to drive back to get it correct, then I end up with cold food which is gross, tonight messed up again receipt clearly states no lettuce but still got lettuce, plus my ice tea smelt like sewage my lord did they not notice it when they poured it!? So I go to read yelp reviews wow blown away 2 out of 5 stars, how are they even open still, plus another customer had the same problem with her drink months ago, and it is still happening hello health code issues. Manager said tonight since he transferred to this site it has been nothing but complaints, someone needs to step in and fix these issues. Once in a while a mistake happens not here it seems to be the norm so either poor training or your employees just do not care.

On 10/13/17 I was in your store ordered a Nacho Bell Grande combo. When I went to get the drink the machine did not work. I went to the cashier and explain to him they all taste like water. The cashier said he forgot to tell me it was out and was very polite on the other hand the Manager on duty was very rude and disrespectful. Although I paid with my bank card she at first told him to offer me something else as far as food. I told him no I wanted a drink to just refund my money for the drink I will take the food. The manager comes back and says" we don't have time for that just give her two dollars" popped his drawer and proceed to walk out the door. My order was done 7:18:15 pm. I asked the nice cashier to refund the whole order and ask for her name and the corporate number, the manager refused, I explain to the young man that I will not get him in trouble for being asked and was told not to give me the information that I will be contacting Corporate Office..she proceed to refund me the order back to my card. But with continuous lack of customer service and disrespect to her customer.. If I have to pay money for this type of service Keep It

Dauphin Street near interstate Mobile Al

On 10/11/17 it was a Wednesday, I stopped by the Taco Bell by my house and went through the drive thru and I ordered 3 soft tacos with only the meat and the cheese on it, so I tell them please no lettuce. I also order a chicken quesadilla and a nacho bell grande. I get home and open all of my soft tacos and their was lettuce on all of the tacos, so I look at my receipt and even the receipt says no lettuce. Then I start eating my quesadilla and notice their is shredded chicken on half and the other half had some sort of hard crispy chicken on it, which wasn't that much of a big deal to me but a little frustrating. No I am eating the nacho bell grande which was fine at the beginning until I flip over some of the nachos and find a big piece of crispy chicken hidden underneath the nachos. I was very unhappy with my order.

I am currently a Taco Bell, And the general manager Robert Enright is rude to his employees he does not care about how they feel or taking time to train them. he takes out his anger on his managers and he does not know how to schedule.I think whoever owns the Tacobell in Pomroy needs to be finding a new general manager that will treat his employees with respect because before long he won’t have any employees.

Why do my local taco bells (rt 35 ocean and rt 36 west Long Branch) have higher prices than the ads I always see on TV.?
Price doesn't effect me financially. I just get aggravated and will now stop going.
Now I am further aggravated that I need to make my complaint an extra 146 characters because when I click on proceed I get a message that this complaint is unlikely to be read if it is not at least 350 characters. Rediculous.