T J Maxx / treating custome rudely
I have been a loyal customer of TJMaxx for many years, as are my children and some of my friends and coworkers. I went into the store in High Point, North Carolina this morning to do a
return. The cashier opened to make sure that the item was in good shape. I had never even
taken it out of the box. It was a 7X make-up mirror that I had intended to hand on my bathroom wall, my son told me it was too heavy and even with anchors it would pull out. So I decided to
return it. I have been ill and then when I went back to work I got extremely busy and forgot about
the retun. I came across it the other day. I didn't remember exactly when I had bought it and could not find the receipt. The cashier called the manager (JIM WASSONG) to the front of the
store...he told me in a very loud rude and condescending manner that this particulare item had
"been out of the store for about 6 months"...he added that it had been marked down and down,
I did not have a problem with the fact that I did not have my receipt so that they would have to give
me store credit for the last price, which was less than $3.00...I had paid $15.00 for it...
I decided to keep it and give it to one of my friends. THE PROBLEM WAS WITH THE
MANAGER, JIM WASSONG, and the way that he talked to me in such a rude and condescending
manner loudly where anyone in the store could hear. He treated me like a criminal who was
trying "to put one over" on TJMAXX. There was absolutely no excuse for the way that Mr.
Wassong treated me. I walked around in the store for about 15 minutes to calm myself down,
I am a senior citizen and my blood pressure "went through the roof while speaking with him"
Before I left the store, I went back to the same cashier and asked his name and told her what
I wanted, she called him to the front and I told him, in no uncertain terms how I felt about the
way he treated me, and he fact that there was no excuse for that kind of treatment to ANYONE>
I explained to him that I had worked in retail management for many years, and never in my
career had I ever spoken to anyone in that manner, because there is never any reason to
treat a customer that way. I also told him that I would not be back IN THAT STORE
AGAIN AND NEITHER WOULD ANYONE FROM MY FAMILY and that I intended
to let my friends and coworkers know how I was treated by him.
His comment was, "I am sorry." This man doesn't have a clue how to handle
customers, and probably not employees either.
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