Synapse Group / Magazine Customer Service
reviews and complaints

I had received 3 magazines that I did not order and canceled them once they came more than once. Then I received a innocuous postcard from them stating the terms of my subscriptions and that they would be automatically renewed unless I canceled with a supplied telephone number, which I tried to do only to be told that they had already been canceled.

I have no idea where they got my name or credit card information, but I have researched and found it might have been through Drugstore.com which I have done business with.

The number given me is [protected]... & listen carefully!
The computer-voice tried to scam me FOUR TIMES for EACH magazine I desired to cancel.
As in, "do you want to cancel Geographic AND enter a new subscription for Sports? Answer Yes or No." But that's not a yes-or-no question!
So I answered "No" and it tried again, offering me a different 'Zine in place of the one I desired to cancel; I answered "NO" again.
On the 3rd try it offered me "4 more issues immediately for just $2 each" AND the subscription would be reinstated after that. But since the current subscription still owes me 2 issues, I'd be paying $8 for TWO issues, which is more than a year's subscription, more than the single-issue price, AND the original subscription would NOT end!
On the 4th try it offered me 2 "free" issues of Geographic, but if I accepted that, the original subscription would be cancelled and a NEW subscription would start immediately! Meaning I would lose the 2 remaining issues on the current subscription in exchange for 2 "free" issues AND I'd be billed immediately for a whole new subscription.
Only after the 4th scam failed did it finally consent to merely do the cancel.

call [protected] to cancel any orders. it's only voice automated, you can't get in touch with any rep, but this is the best thing you can do so you won't be charged. i just cancelled 4 of my subscriptions from them. hope this helps [=

Check your credit card statements going back a year ago when the subscription was made. On my statement, the company's website was given where the merchant's name should be. For me, the merchant was TMEsub (www.tmesub.com). TMEsub is owned by synapse connect. On TMEsub's website, there is a phone number and email address given to handle subscription inquiries like cancellations. The phone number given is different from the one that was given on the mailer.

I prefer to use email as it produces a written proof of the business transaction (in this case, the cancellation). Always ask the company to confirm the name of the magazines that you have a subscription for through them, and then have them state in the email that those magazines are being cancelled and will not renew.

Synapse Connect also has a website you can go to to cancel. It is www.magcustomerservice.com. From the looks of the website, it looks like the same website of TME sub. I would go through all the channels to cancel.

I received the same notice in the mail. I was able to cancel all issues without a problem. It was all automated and I received a confirmation number. I called 1.877.340.6783
We will see if I am charged in the future.

I have gone onto the web site www.mybonuscenter.com printed on my order of Cooking Light 14issues, Martha Stewart Living 15issues and Readers Digest 15 issues. Also called three phone numbers including one listed on my order [protected])to cancel. They don't have these mags on their list. Did not receive all of these mags either. Got 1 or 2 issues of Cooking Light, M. Stewart and -o- of Readers digest. Cannot access these magazines to cancel. Do anyone know how to access these mags or how to cancel them?
Yacky Jackie

I only disagree to the extent that the phone number works! However, you get a recording and I am still finding it difficult to talk to a Real person. Also, so far. I was able to cx two subscriptions; however, NO REFUND! I think this is a RipOff company!

I get a notice to guarantee a hassle free subscription of 4 magzines with a huge amount and said if I don't want them I can call [protected]. I called that number and the lady answered call siad that she has no idea of what Synapse connect is. I will stop the payment