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I tried to exchange a necklace in the Pleasanton store. The necklace was in original box and wrapped by the store in another country. It was a gift and I purchased the exact same necklace and just wanted something different.See Top 10 Worst Companies in Pleasanton, CAThey refused to do anything even with a gift receipt which shows it belonged to the item. They just said sorry, please find someone going to that country to do an exchange for you. What a joke, two sales reps standing in an empty store in a busy mall on a Saturday with no customers. Whatever happened to customer service. It will cost you nothing!

El
May 01, 2017

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