Arthur's Jewelry
reviews and complaints

When it comes to jewelry, I'm pretty picky. I like pieces that are unique, well-made, and won't break the bank. That's why I was thrilled to discover Arthur's Jewelry! I stumbled upon this Hawaii-based company while browsing Amazon, and was immediately drawn in by the gorgeous selection of pieces they offered. After ordering a few items and being blown away by their quality and beauty, I decided to check out their website directly to see what else they had to offer.

I was not disappointed! In fact, I found that the prices on Arthur's site were actually more affordable than what I had paid on Amazon. Plus, they offer free shipping on orders over $75, which is a great bonus. I love that they offer a mix of classic and trendy pieces, so there's something for everyone. And the quality of their jewelry is top-notch - I've gotten so many compliments on the pieces I've worn from Arthur's.

But beyond the stunning jewelry and affordable prices, what really stood out to me about Arthur's was their customer service. Every order I've placed has arrived incredibly quickly, and I've always been impressed with their attention to detail when it comes to packaging. It's clear that this company really cares about their customers and wants to ensure that each person has a great experience shopping with them. And that's exactly what I've had - a fantastic experience, every time.

Overall, I would highly recommend Arthur's Jewelry to anyone looking for beautiful, high-quality pieces to add to their collection. Whether you're a jewelry aficionado or just starting out, this company is a must-visit. Don't waste your time scrolling through Amazon - head straight to arthursjewelryhawaii.com and start shopping!

I have to say that I'm absolutely thrilled with the service that I received from Arthur's Jewelry! You see, a few years back, my parents had travelled to Hawaii and brought me back the most gorgeous set of silver bangles - they were absolutely stunning, and had a really special sentimental value to me. Unfortunately, they were stolen from me while I was at work, and it was an incredibly tough time emotionally for me - especially because my dad, who had been born and raised in Hawaii, had passed away a few years prior. So when I stumbled across Arthur's Jewelry online, and saw that they had the very same bangles in stock, I couldn't believe my luck!

I was honestly blown away by the service that I received from this company. The ordering process was so smooth and easy, and I was kept up to date with the progress of my shipment every step of the way - which was so helpful, especially since I was so eager to get my hands on these bangles! When the package finally arrived, I was thrilled to see that it had been packaged so carefully and thoughtfully - it was clear that a lot of care had been taken to ensure that everything arrived safely and in good condition.

Overall, I can't recommend Arthur's Jewelry highly enough. Their website is easy to navigate, their customer service is top-notch, and their products are just stunning. I'm so grateful to have found this company, and I'm sure I'll be returning to them again and again in the future!

Looking back on my experience with Arthur's Jewelry, I can honestly say that their customer service exceeded my expectations. Two years ago, I made a purchase with them and was extremely satisfied with my product. However, after recently purchasing the same item for my daughter, I noticed a difference in the quality of the jewelry.

After reaching out to Arthur's Jewelry expressing my concerns, they were not only willing to accept my return but also sent me the original product I had purchased years ago. The fact that they went out of their way to ensure that I was satisfied with my purchase, and even more so that they understood the sentimental value that the piece held, is truly priceless. I cannot express how grateful I am to them for making both myself and my daughter extremely happy.

Aside from their outstanding customer service, I was blown away by the quality and craftsmanship of their jewelry. With a wide range of styles and pieces to choose from, Arthur's Jewelry truly stands out among other jewelry retailers. The attention to detail and care that went into their products was evident, and I cannot recommend them enough. From start to finish, my experience with Arthur's Jewelry was nothing short of exceptional. I will definitely be returning and referring others to their website (arthursjewelryhawaii.com)!

If you're in search of high-quality jewelry that's both beautiful and long-lasting, look no further than Arthur's Jewelry. As a happy customer who's purchased a variety of items from their website, I can say with confidence that this is one company that truly has it all.

When I first stumbled upon Arthur's Jewelry while vacationing in Maui, I knew I had to have one of their bracelets. The detail and craftsmanship were simply stunning, and I immediately fell in love with their unique designs. After returning home, I was thrilled to discover that they had an online store - and I've been hooked ever since.

One of the things I truly appreciate about Arthur's Jewelry is their commitment to quality. With each purchase I've made, I've been blown away by the attention to detail and the level of craftsmanship. Whether it's a delicate pendant or a bold statement ring, everything they create is truly outstanding.

Not to mention, their customer service is top-notch. Every time I've ordered from their site, my items have arrived quickly and in perfect condition. And while I've given many of their pieces as gifts (which have always been well-received), I have to admit that I tend to keep most of them for myself - they're just too beautiful to part with!

Some of my personal favorites include their sterling silver bangles, which I wear stacked on my wrist each day. I also own a few of their wide engraved stainless steel rings, which are the perfect mix of edgy and feminine. I wear my Arthur's Jewelry pieces every day, and they always look just as stunning as the day I received them.

Overall, I cannot recommend Arthur's Jewelry enough. Their pieces are timeless, unique and created with such care - and they truly have something for everyone. Thank you, Arthur's Jewelry, for adding so much beauty to my life!

I recently experienced the devastating loss of all my precious jewelry due to theft. In an effort to try and gauge the approximate value of my losses, I scoured the internet for any clues. After searching high and low, I stumbled upon the website for Arthur's Jewelry. And to my delight, there were my beloved Hawaiian cuff bracelets, which looked both luxurious and elegant, yet still affordable. These were the same pieces that I had purchased previously at the now-defunct Polynesian Market Place. To say that I was overjoyed would have been an understatement. It was as if my cherished possessions were only a mouse-click away.

What's even more remarkable was how quickly they arrived, and how beautifully they suited me. These pieces of jewelry helped to heal the cracks in my broken heart and made me feel anew. I am forever grateful to Arthur's Jewelry for all that they have done. From the high-quality designs to the exceptional customer service, everything was exceptional. I will definitely be wearing these bracelets with pride and deep joy. It's all thanks to Arthur's Jewelry, whose exquisite pieces have truly changed my life for the better. Mahalo!

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As someone who has treasured their memories of Hawaii since leaving, I found that Arthur's Jewelry truly captures the essence of the aloha spirit in each of their unique and beautiful pieces. When I first discovered these bracelets, I was immediately drawn to their intricate designs and high quality craftsmanship.

After much consideration, I decided to purchase the 10mm bracelet, which features eye-catching plumeria and scroll work. What impressed me most about this piece was its weight -- it's clear that this is not a cheap piece of silver, but rather a high quality, long-lasting investment.

But perhaps what truly set Arthur's Jewelry apart was their exceptional delivery service. Their team went above and beyond to ensure that I received my bracelet in a timely and secure manner, and I was truly impressed by their commitment to customer satisfaction.

Now that I have the 10mm bracelet, I'm excited to continue building my collection with a 5 mm bracelet -- completing my set of four and allowing me to wear a piece of Hawaii with me always. Overall, I cannot recommend Arthur's Jewelry enough to anyone looking to add a touch of the aloha spirit to their lives.

As someone who is passionate about jewellery, I've purchased a lot from Arthur's Jewelry in the past and have always received great service. Unfortunately, my most recent experience was rather disappointing. I placed an order which was taking an inordinately long time to arrive. I checked the tracking and noticed that the package had not moved in 5 days.

I contacted Arthur's Jewelry to inquire about the status of the package and was met with a rather unhelpful response. They simply told me to wait 21 days for it to arrive - an obviously excessive amount of time considering the situation. What made matters worse was that they didn't even offer a partial discount in compensation for the delay.

As someone who regularly sells on eBay, I can say with certainty that shipments have been moving smoothly and swiftly, so the delay wasn't due to any external factors. It's disappointing to encounter such poor service from a company that I had previously held in high regard.

In all honesty, I don't think I'll be ordering from Arthur's Jewelry again. The lack of "Aloha spirit" and customer service is a major turn-off, especially considering the high standards I've come to expect from them in the past.

As someone who values the special touches and attention to detail that only a local small business can provide, I cannot express enough how much I appreciated my experience with Arthur's Jewelry. From the moment I walked into their store, I was struck by the stunning craftsmanship of their fine jewelry pieces. Each one was beautifully designed and expertly crafted, and it was clear to me that they took pride in every piece they created.

But it wasn't just the quality of their work that impressed me - it was the exceptional customer service that truly set them apart. I recently found myself in a bind when I needed to urgently deliver a very important gift to a loved one who was living overseas. I was nervous about the logistics of shipping the item, especially given the pandemic-related shipping delays that were all over the news.

But Arthur's Jewelry went above and beyond to make sure my gift arrived on time. They worked closely with me to track the delivery every step of the way, and thanks to their efforts, the gift arrived "just in time." I can honestly say that it would have been impossible for me to pull off this surprise without their support and expert guidance.

Overall, I have to say that my experience with Arthur's Jewelry was exceptional from start to finish. They are truly rare in their commitment to providing personalized attention and exceptional customer service. This kind of dedication is something that's hard to find these days, and I feel so lucky to have discovered them. If you're looking for high-quality fine jewelry and an unparalleled shopping experience, I highly recommend giving Arthur's Jewelry a try. You won't be disappointed!

Upon receiving my bracelet from Arthur's Jewelry, I was rather disappointed to find that the package had been damaged and my bracelet bent out of shape. Unfortunately, it seemed as though the bracelet had been sent in a flimsy envelope, which caused it to get caught in the mail sorting machines. However, I must say that despite the unexpected bend, the bracelet itself was truly exquisite, boasting excellent quality and beautiful design.

It was disheartening to discover that the bracelet I received was not quite the pattern that I had originally chosen. I had hoped to maintain a family tradition by selecting the same design as my sisters and mother. But, despite this unexpected change, the bracelet was still stunning in its own right.

One aspect that did make the whole experience rather challenging was the fact that the shipping process took a long time. Unfortunately, with the delay in delivery, there wasn't enough time left to get in touch with the store and try to exchange the bracelet before Christmas.

All in all, while the jewelry itself was magnificent, the overall customer experience left a bit to be desired. Hopefully, the team at Arthur's Jewelry can refine their shipping process to ensure that packages arrive safely and on time, and work on providing greater clarity and accuracy in fulfilling customer orders.

I recently purchased a gorgeous coral ring from Arthur's Jewelry for my wife as a gift for our 35th anniversary. As I was keenly awaiting the special day, I decided to purchase the ring two months in advance, which isn't something I do often. Upon receiving the ring, my wife was immediately in love with it and wore it frequently in the following week. However, to our great disappointment, the coral stone fell off soon after. Although the setting appeared to be undamaged, I contacted Arthur's Jewelry via their website to seek guidance on how to repair the issue.

Disappointingly, two weeks went by and I had not received any response from the company. This left me undecided about what my next step should be, especially when I read their return and exchange polices about the tight 30-day grace period. This period seemed unfair to me given the extended time required for order delivery, and the lack of response from Arthur's just further compounded my sense of disappointment.

While they have an impressive selection of exquisite jewelry pieces, I don't plan on being a customer in the future.

When I first heard about Arthur's Jewelry, I was skeptical - I mean, how much can a jewelry store really offer that's different from all the others out there? However, once I browsed their website at arthursjewelryhawaii.com, I quickly realized that they were the real deal. This Hawaii-based jewelry store has something truly special to offer - unique pieces that are unlike anything else I've seen before.

One of the standout pieces for me was a stunning turtle pendant. I'll admit, at first I was a little confused - the turtle was solid, but with space in the middle? However, as I looked closer, I realized what an incredible piece it was. The turtle's shell was crafted from intricate gold designs, with gorgeous gemstones set inside - and the opening in the middle gave the piece a sense of movement, almost like the turtle was swimming through the water.

But it wasn't just the turtle pendant that caught my attention - Arthur's Jewelry has a huge selection of finely-crafted necklaces, earrings, bracelets, rings, and more. Each piece is carefully designed and crafted with great attention to detail, from the shimmering diamonds to the lustrous pearls. And, as a jewelry lover myself, I was thrilled to see that they offer custom pieces as well - the perfect way to make a piece of jewelry truly your own.

But what truly sets Arthur's Jewelry apart is their commitment to quality. They use only the finest materials in their pieces, ensuring that each piece will last a lifetime. And, as a family-owned and operated business, they take great pride in their work and strive to create meaningful pieces that their customers can treasure for years to come.

Overall, I highly recommend Arthur's Jewelry to anyone looking for unique, high-quality jewelry that stands out from the rest. With their stunning designs, impeccable craftsmanship, and commitment to quality, they truly are one of a kind.

My experience with Arthur's Jewelry was extremely disappointing and left me feeling truly upset. My mother's birthday was coming up and I decided to buy her a special piece of jewelry from their website, hoping to surprise her on her special day. However, the item that I ordered arrived late and was not at all what I expected. It was poorly made and looked nothing like the picture on the website. When I tried to reach out to their customer service for assistance, I was met with extremely unhelpful representatives who provided no solutions. The worst part of it all was seeing my mother's face when she opened her gift and realizing that I had been duped by Arthur's Jewelry. It was a terrible feeling and I would not recommend anyone to do business with them. Their lack of care for their customers and poor quality products are a real letdown. I am beyond disappointed and would not recommend Arthur's Jewelry to anyone.

I recently had an experience with Arthur's Jewelry and I must say I was somewhat disappointed with the delivery process. I was really looking forward to receiving my precious purchase, but it was scheduled to arrive yesterday and it didn't which was quite unfortunate. As I kept an eye on the tracking information, I noticed that it had stated departure on June 9th at 2 am and then it disappeared. Suddenly, it appeared again the next day, June 10th at 6 am stating the updated departure time. This made me quite uneasy and caused me a great deal of frustration as I was anticipating its arrival and didn't know what to expect.

Despite this setback, I must commend the quality of the jewelry that I received from Arthur's Jewelry. It was impeccable! The stunning craftsmanship and intricate details were second to none. I was so thrilled with the product and the aesthetic appeal it brought to my overall appearance. I received so many compliments on the piece and it made me feel absolutely confident and stylish.

Furthermore, I must acknowledge the wonderful customer service provided by Arthur's Jewelry. Their staff was friendly and accommodating and made the entire shopping experience an utter delight. They were always accessible and prompt in answering any questions or concerns I had about my purchase.

In essence, if you're looking for high-quality, beautiful and unique jewelry, I would highly recommend Arthur's Jewelry. Although the delivery process may have been a bit rocky, my overall experience with them was phenomenal. Thank you, Arthur's Jewelry, for an exceptional shopping experience!

I must say that my experience with Arthur's Jewelry hasn't been the best. While browsing their website, arthursjewelryhawaii.com, I stumbled upon a piece of jewelry that I had to have. So, I quickly placed my order and received an estimated delivery date.

Unfortunately, that date has come and gone, and I have yet to receive my purchase. What's worse is that I haven't received any shipping details or updates on the status of my order. I feel completely in the dark about when or if my jewelry will arrive.

At this point, I'm left wondering what my next steps should be. Should I contact customer service? Try to track my order myself? I'm not sure what the best course of action is.

Overall, I'm dissatisfied with my experience with Arthur's Jewelry. While I appreciate their selection of beautiful pieces, the lack of communication and transparency when it comes to shipping and delivery make it difficult to feel good about my purchase.

I recently had the opportunity to purchase an item from Arthur's Jewelry and unfortunately, I had a bit of a frustrating experience with the shipping process. I opted for the 2-day or possibly next day shipping, hoping to receive my item as soon as possible. However, much to my disappointment, my item didn't arrive until a full two weeks had passed. Upon checking the tracking information, I discovered that my item hadn't even been shipped yet, leaving me feeling frustrated and confused about the delay.

Although the shipping process didn't meet my expectations, I can honestly say that the item itself met all of my hopes and met all of the standards of quality that I would expect from a jeweler. It was exactly what I had been searching for and it was aesthetically stunning.

Nevertheless, it is a bit disheartening to have paid extra for expedited shipping and not have my item arrive as promised. In retrospect, I definitely wish that I hadn't opted for the 2-day or next day shipping and had instead chosen a more standard shipping option that would have given me greater peace of mind about the process. I also continue to receive emails requesting a review of my experience, so I felt it was necessary to offer my thoughts in the hopes that it might help others who are considering a purchase from Arthur's Jewelry.