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Swarovski / earrings

Cape Town, South Africa
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I bought a set of earrings at Amsterdam airport. They come in a box of 4. I lost 1 but enjoyed the other 3 until the crystals started to fall out one by one. The shop was totally unhelpful with a manager who was on leave, shop staff uninformed about his wear abouts or the name/tel number of the area manager. The upshot is as follows (after going to the shop twice and phoning 11 times in office hours, only answered 3 times) that this set has regular complaints, because the crystals have been "put in by hand and therefore easily drop out" and therefore "there is a 2 year guarantee", BUT if you lose one stud you guarantee doesn't count. I wasn't told this when i bought them and paying almost 50 euros for 4 studs that is unacceptable. After pushing what he could offer me, he said: "you can get a discount on your next purchase". You must be joking! i will never step foot in that shop again or buy from that chain. Bad quality jewelry and terrible service locally.

Swarovski

  • Updated by Prof Karin Murris, Jan 26, 2017

    just to clarify...i bought them in Amsterdam, but the store i am complaining about is in Cavendish Square in Cape Town where I live!

  • Updated by Prof Karin Murris, Jan 26, 2017

    This is the link to the earrings on the website:
    http://www.swarovski.com/Web_AA/en/5181485/product/Harley_Medium_Pierced_Earrings_Set.html

Pr
Jan 26, 2017

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