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Super Shuttle / poor service

Miami, FL, United States Review updated:

Reliability and Customer Service: Grade D-
Outbound trip to airport was reserved, confirmed twice. Pickup was 1 hour late.
Return trip from airport was reserved 3 weeks in advance, confirmed same day. Super Shuttle had no van available to take me home.

Completed two online customer surveys on the company website. NO follow-up by the Super Shuttle.
Contacted Super Shuttle Miami. Person said they would investigate and get back to me the next day. No response from the company after two weeks.

If you need a reliable, hassle-free shuttle/taxi/limo to/from the airport, Super Shuttle can't help you. They are the WORST!

Ro
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Comments

  • Jo
      6th of Jul, 2008
    Super Shuttle - Rude reservation agent
    Super Shuttle
    California
    United States
    www.supershuttle.com

    I called to Super Shuttle for a van ride to SFO. I asked the agent for his name and he said "I will not give that!" Surprised but I still went ahead with asking for a shuttle ride and the agent just abruptly hung up on me. They are very rude. I will never ride them again.

    0 Votes
  • Ro
      19th of Mar, 2010

    This is the email I sent to Super Shuttle, , ,

    Hello,
    I asked for a ride at 6pm
    I was picked up at 630 pm tonight.. after 6 vans passed by..
    I confirmed with airport agent and the driver that I was going to North Beach..I asked the driver where I was in the drop off order..I was told #2..to be dropped off.

    The driver then explained to another pax that "he" would be last since he was going to S. Beach and the rest were ALL going to N. Beach..

    The other pax did not like this.

    For some unexplained reason the driver took a wacked back road route and wasted a lot of time on side roads and not the main highway..and The whole time the children on board cried!!!

    It is beyond reason and logic that the driver opted to change his mind and drove SOUTH to SOUTH BEACH!!! WTF??

    He did not take us North to N. Beach but rather drove an hour out of our way to another drop off point..??

    HELLO?? Whqt kind of wacked operation are you folks running?

    IF "you" say you are going to North beach..go to North beach...

    NEXT TIME I WILL BE TAKING A CAB...

    PS

    Super Shuttle pissed off every one in the van tonight..not just me...It is unlikely any of teh other pax will use your service...

    On another note...My Receipt?
    All I got back was a Pink copy of the original "boarding pass'...I needed a receipt to claim...

    Ticket Number #582397
    Van # 619

    Picked up at 630pm dropped off at 8PM!!!and the only reason we made it in 1 1/2 hours, , is the driver drove like a lunatic...

    (it is a 15 minute ride direct to N. Beach BTW)

    I will tell my company on Monday not to use your service...

    0 Votes

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