SunTrustBank / horrible customer service
I have been with SunTrust bank for over 10 years now. I have been severely burned by the m in the past. They posted an $800 as $300 to my checking account and caused all my bill payments to get returned. My credit cards were all put on hold and my bank account was in the negative. Many calls to management and customer service left me with no answers. It took me about 2 weeks to get everything straightened out.
Recently I went to a branch to exchange $2, 000 into foreign currency. I went to pick up the currency and I was told that it would be deducted from my account. I went out of the country with my money and when I got back I noticed that the money was still in my checking account.
I went to the bank to ask what the problem was. The woman who helped me at the Arlington, VA branch was so rude and insulting to me, as if I was the person in the wrong. She accused me of intentionally overdrawing the account and using the bank's money to pay bills. When I showed her that I had deposited a check that would cover all the bills I paid (which had not even cleared yet) she had the nerve to ask me if the check was going to clear!
She then showed me the amount of money that was going to be deducted from my account. The total was $10 more than the original amount. When I told her this she became impatient with me and said that this is what they were supposed to charge and that the first time they probably made a mistake. At this point I was infuriated that I was bringing this bank error, which would cost them $2, 000 of their money and they had the nerve to take more money than they said they originally would. At this point I brought it to her attention that I was the one helping them out by bringing this to their attention and I had to take time out of my schedule to come to the bank to notify them. She then responded with "we would have found the error eventually." Unbelievable!
I thought I was doing a good thing by letting the bank know that they forgot to take money out of my account. Instead of being thanked for my time and apologizing for the inconvenience I was insulted and treated with great disrespect. The people at this bank have absolutely no respect for their customers.
I was considering taking out a mortgage with this bank but now that I have seen this behavior I will never enter into any sort of long term financial agreement with them. If they can't keep track of their money how are they going to take care of mine?
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