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Sunset Group/Fishermens Village in Playa Del Carmen, Mexico / Time Share Lies, Fraud and Deception

1 Mexico Review updated:

Since our story is similar to hundreds of others that can be found on the internet, I will try to be brief. While on vacation celebrating our 10th wedding anniversary with our 2 young children; we were approached upon our arrival at the airport in Cancun and offered free attraction tickets in return for a $40 deposit and listening to a 90 minute time share presentation at Sunset Fishermans Village in Playa Del Carmen.

They picked us up at our hotel and held us hostage for 7 hours of lies and high pressure sales tactics at their beautiful, small (and curiously uninhabited) resort with a view of the island of Cozumel. We were "guaranteed" a good investment, rental income and easy availability. They even threw in a 2 year membership to RCI and 4 RCI bonus weeks! We in return, threw away $14, 000 of our hard earned money. Please - don't send any comments telling us how stupid we are - we know!

In October of 2007 we attempted to reserve any winter week in 2008 and were told that there was absolutely no availability until May. We were offered a studio for one week (when we had purchased a one bedroom) or "mandatory all inclusive" in Cancun. The studio was out of the question with 2 kids and their all inclusive in Cancun (not Playa Del Carmen where we had bought) was way overpriced. We could have gone to a 5 star all inclusive for less money!

Our calls and emails have been mostly ignored by Sunset Group. A letter from our attorney was also ignored. We have filed a complaint with Profeco, the government agency who act as mediators. Profeco will have 3 meetings with the company in Mexico before closing the file (possibly as unresolved). The first meeting took place on November 4th but we were not invited. Sunset Group made us an "offer of cancelling our contract without a refund, we have declined their offer. They are now threateaning us with a US collection agency for 2008 maintenance fees when we were refused a reservation in 2008!

We have contacted Mastercard, RCI, the Mexican Embassy in Canada and the Canadian Embassy in Mexico since we beleive that they all have a duty and obligation to warn tourists about Sunset Group and it's fraudulent practices.

Has anyone had any success with obtaining a refund from these banditos? Is a class action possible (from Canada) and has anyone had any success with obtaining a refund outside of the 5 day waiver period? Please constructive responses only...thanks.

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  • Ti
      7th of Apr, 2010
    0 Votes

    The tmeshare industry in Mexico is taking almost a Billion Dollars every year from Americans and Candians. They are taking away their earnest money based on lies and misrepresentation. I have collected evidence to support the claims of thousands of people deceived from this company. Share this info with your general attorney, the Federal Trade Commsision, the Consulate of Canada and USA in Cancún as well as any government agency that you believe might be interested in putting pressure in the Mexican Government to stop these companies from scamming more honest people.

    Please visit this website (specially the video section) to know in detail how these companies operate.

  • Vi
      25th of May, 2013
    0 Votes

    Thanks for the advice. If you ever come back to Playa del Carmen, I'd suggest you NOT to stay at Sandos. They also use deceitful tactics to sell timeshares, and they would do anything for you to sign the contract. This is another forum with more complaints made on Royal Elite Timeshare sales tactics:

  • Ja
      30th of May, 2013
    0 Votes

    It seems like timeshare scams in Playa del Carmen are the order of the day- I was ALMOST scammed by Royal Elite/Sandos Playacar. They convinced us to attend the presentation, but of course we just wanted the free gifts, but as soon as we said we were not interested, they treated us like garbage. My husband had to call the police, because they basically wouldn't let us go without signing the contract. NO MORE timeshares presentations for me. This is a forum from with more complaints made to this company:

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