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Sunoco Dealer # 0158294901 / quality of service - poor

1 Owings Mills, MD, United States

On 5/16/18 at 9:50am, I pulled in to Sunoco for a tankful of gas at 9330 Lakeside Blvd, Owings Mills, MD 21117. I began to pump gas from pump # 1 and realized I was unable to use the pump lock for continuous flow since it was broken. So I therefore stood there holding the gas pump lever, when it kept shutting off automatically. It did this several times before getting frustrated, so I stopped pumping gas at $11.94, thinking I would simply get my receipt & pull in to another pump. When I chose the button for a receipt, it was out of paper which happens very frequently. I went inside for my receipt & informed the worker that pump # 1 wasn't working. I didn't receive a thank you & he seemed extremely disinterested. He gave me my receipt, then I drove around to another pump to continue filling my tank. While pumping gas, I walked over to get the item to wash my windows, yet there was no water, no paper towels & the plastic container holding it in was very much broken, which is also not the first time this happened. I finished pumping gas & when the auto attendant asked if I wanted a receipt, the button for pressing 'yes' was broken & damaged (see attached photo). I tried pressing all over the 'yes' button with no success. I pulled away & swore never to use this station, as it is THE worst gas station for any type of service.
Lisa Goldman

Sunoco Dealer # 0158294901

May 16, 2018

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