I'm with Suddenlink. We have over 4, 000 consumers that have successfully opted-out. Our opt-out procedure is MAC-ID based, not cookie based, which means any problems are likely related to either (i) not following all three steps in the opt-out process, or (ii) you have possibly re-pointed your DNS to an “Open DNS” server instead of the Suddenlink DNS servers.
If your DNS is pointed to to an Open DNS server, please repoint it to a a Suddenlink DNS server and try the steps again, outlined here. If all of that fails, please email me at email@example.com and I will engage additional assistance for you.
Step 1: Visit http://search.suddenlink.net/prefs.php
Step 2: Click the “Disabled” circles in each section and hit the “Save” button for each section
Step 3: Close browser