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1.6 1131 Reviews

Subway Complaints Summary

151 Resolved
948 Unresolved
Our verdict: With Subway's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Subway reviews & complaints 1131

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Newest Subway reviews & complaints

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B
10:17 am EDT

Subway online and customer service in store

Ordered online two kids meals no dairy products on my sandwiches because they are lactose intolerant. The app show that it came with juice not milk and when my husband went to pick it up the lady refused to switch it to the juice and not the milk. When we asked for a refund she refused. There needs to be a drink of [censored] and that lady needs to be more respectful when she talks to her customers. We will no longer be going to that subway even though it's 24 hours.

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3:07 pm EDT

Subway subway not paying the employees the hours they have worked

I have worked at subway a few months and I have my 2 week notice about a month ago and subway still owes me 4 weeks of work I did for them and I'm calling the district manager over and over texting him he blames it on payroll then I go to the store he is not there I don't even know what to do now subway owes me money and I need the money ASAP and I cannot wait around like this. If I do not get paid in the next few days I'm going to report the company and file a law suit on them for the issues I had while I was working and for the money they owe me.

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L
L
Lmaoo
, US
Oct 17, 2018 5:29 pm EDT

YAASSS i hope you get your money stay strong and dont back down!

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J
3:42 pm EDT
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Subway chicken wrap

Over the last four days I've spent over £50 pound in the new chicken wraps for me and my family from the cheadle store councillor lane tonight 27th September I ordered 2 chicken wraps which were £5 pound each when I got home and opened it I could only taste salad there was literally a small handful of chicken on both wraps my partner the day before found a hair in his wrap I won't be coming again as for £5 pound each I expect more than a small handful of chicken for a wrap that big it was smothered in sauce so basically I payed for a salad and sauce wrap I'm not using subway anymore as I'm not getting my money's worth and with being a regular customer you would expect the staff to apologise as my partner did say where's all the chicken she was rude and pulled her face! Subway need to sort this ASAP as I will be telling family members not to buy from here again shocking!

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D
9:52 pm EDT

Subway employees rude and filthy store

At 4:20 pm I entered store with my Girlfriend to purchase Dinner. There was a woman behind the counter making subs for a pair of customers. I noticed the store behind the counter was dirty and food spilled all over the counters. There was als a gentleman waiting to order. The woman rang out the couple and waited on the gentleman in front of us. She asked if she could take car of him first because he had been waiting awhile. That was ok. She rang out the gentleman and started yelling around the corner for some help "( She did this very loud and hateful)" a man came out and was washing his hands and she was yelling at him saying " You're not suppose to be here" and he came over to take our order. He was very pleasant and nice to us. But the time he was waiting on us this woman was yelling at him and screaming you are taking work time from me and I don't want you here when I am here. The man calmly asked us to hang on a minute and he went to the phone. I had had enough of listening to this Rude Woman Employee so we left with out our food. Besides the fact that the store looked horrible and dirty. I couldn't believe the conditions she had made As we left the woman still running her mouth "I don't want you to work with me "over and over sat down in dining room leaving the man with two other customers behind us. Every one of the customers in the store couldn't believe what was going on, we all spoke about it as we left. I don't think I would have stayed another second if I was your male employee. He was badly treated and verbally abused. It takes a special person to take all that and not loose your temper. I will Never Go to this store again

Mark Dean

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11:45 am EDT
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Subway swiss cheese

I went into subway today and asked for my favorite sandwich which is steak and cheese I was asked what type of cheese of course I said Swiss cheese and then she said we no longer have Swiss cheese it's now provolone so k I took but I'm sorry it's not the same taste so I will not be going back to subway until you have Swiss cheese again thanks subway for thinking about your bottom line only

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T
8:37 pm EDT
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Subway subway store location sub 37896

I purchased fundraiser stickers where you can get free chips free cookies etc. 3 Times after paying at the kiosk I got free chips. Tonight for some reason The young girl said if you use the kiosk you can't get the free chips. I told her I've done the very same thing 3 other times and they gave it to me without question. Nowhere on the fundraiser sheet does it say you can't pay at the kiosk. She continued to argue with me and would not give me my free chips. I hardly go to Subway and only did it to help out the derby cheerleaders. Since I don't come to Subway often you probably don't care but you lost a customer over a bag of chips. I paid $14 for that fundraiser and I'm on disability so that's a lot of money to me. 😡😡😡

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4:56 pm EDT
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Subway I received horrible service from the person who prepared my sandwich

So they person making my sandwich snapped at me to let me know she can make my sandwich. I said hi she just looked at me disrespectful and didn't greet me back. She started to help me but was rushing my order but nobody else was in line and there was not that much urgency needed. She was very rude and I remained paitent. I wanted to verbally abuse her but that wouldn't calm or help the situation any. I don't ever want to receive the type of service I did today or ever at any Subway franchise.

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6:05 pm EDT

Subway new chipotle steak and cheese

We tried your "NEW" Chipotle steak and cheese on crunchy sunflower bread. First I'd like to say the bread had very little taste and I did not notice any crunch or‘s very many sunflower seeds on the bread. Found the steak and cheese portion of the sandwich to be lacking in flavor. I don't believe I will purchase the sandwich again thought you should know!

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E
10:56 am EDT

Subway hepatitis, and rudeness

subway in Little Falls, New York, , has a girl working there with Hepatitis. I don't think she should be working around food, for she has cut herself a few times. Also there is a guy named Brian that works there that is very rude, , I have heard that the manager knows all this and refuses to do anything about it. I am ready to call the board of health on the Hepatitis, and I will go higher up on the Rudeness of that store, ,

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B
9:37 am EDT

Subway harpursville, new york

I live next to a young 20 year old that works in Subway in Harpursville, NY. We live in the Norma Garden Apartments. She has a weird name. She calls me a "[censored]" and a "Jerk" and I no longer will go into subway. She screams these things out the door. I expect your employees to behave like decent people in and out of the store. Her sister apparently rented one of the apartments and this young lady blames me for her moving out. We all have rules and her sister apparently did not follow them. This young lady does not pick up her dog feces and this has been an ongoing issue. We used to go for subs all the time but I am disgusted by her behavior and avoid her at all costs. She moved into the senior side of the apartments and apparently shows no respect for others. Perhaps you could work on her manners so we could again enjoy going into Subway. Sincerely, Barbara and Barton.

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R
9:57 am EDT

Subway product/service

The manager on tiger bend road Melinda does not temp the food she just put fake numbers and I became very ill because of it something need to be done about her you will be hearing from my lawyer

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9:49 pm EDT
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Subway a rude employee

Today (Sept. 13, 2018)at approximately 9 pm I went to a Subway restaurant at 6605 HWY 7 East East Town Plaza Unit 3, Markham, ON L3P 3B4. There was a young woman working there. This was a really weird experience. Strangely, she seemed to think that I had thrown a napkin on the floor on a previous occasion. After she gave me my food, she started accusing me of throwing a napkin on the floor at some time in the past. I had no idea what she was talking about. She seemed mentally unbalanced. I told her that I wanted to speak to her manager, and asked for her manager's name and number.

She just laughed in my face. I persisted in demanding to get her manager's number. Then she called somebody and started speaking a foreign language. An angry-looking male with a Domino's shirt arrived, and he started glaring at me. I assumed that maybe this was her brother or boyfriend. I felt intimated, but I still worked up the courage to ask again for her manager's name and number. She first just ignored me. Then her and the male started taunting me, and told me to "get the [censored] out now!"

I felt angry and left the store. I have never been treated like this in my life. I feel deeply insulted. I will never, ever visit this place again. I personally believe that people like this should not work for Subway. Is this Subway's idea of customer service? An unhinged woman makes unfounded accusations against a customer and intimidates him with her male companion?

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A
11:31 am EDT

Subway product and services

on the date of 9/11 I was in a subway on miracle mile in st louis park at around 12 30 pm

first off the worker had cut his finger and the man who sandwich was being made had to ask the guy to use a different knife and get new bread I guess having blood and skin is ok THATS SO GROSS.

there was very little staff there for being in such a busy place with lots of office and businesses around

my husband had a cold cut the meat was not separated at all he had ask for it to be toasted it was still cold and he had to warm it him self at home

my was one of the gross thing I have had there in years

when you go to a subway and spend 14.00 dollars and would think things would at lest be made right

its because of this I think we will not be going there in less things change

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M
6:23 pm EDT

Subway worker (woman) was rude

Worker woman was rude and gave disgusting faces...didn't charge my sub correct doesn't know how to charge... gave disgusting faces.. Hardley knew English.. should be fired ASAP.. was really disrespectful to the customer and you my friend that was with me horrible experience I will never go there again to this address.. 9326 SW 56th St, Miami, FL 33165

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7:02 pm EDT

Subway customer service

I went to a subway in tabor city nc and there were a line of people and the girl in the front was buy herself trying to do every one. Mind you I ask her were her help was and she stated running a little late and the guy next to me said were use to this that girl always by herself. Finally her help come in and goes and the back and finally I'm at the regerstier and I look back there and the other girl one her cell phone still not helping. I ask the girl at the regerstier her name she said Monica I just want to commend this girl for all her hard work and getting us out as quick as she could

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11:57 am EDT

Subway manager

I went to Oliver Subway yesterday around 1:00 pm for my lunch. It was the worst experience ever that never want to go back to Subway especially in Oliver. The manager Melinda is very rude to customers. She always looks in hurry and makes the mess in sandwiches adding wrong sauces and veggies. If you will say her anything than she will start blaming the co-workers. She is very racist.

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4:04 pm EDT
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Subway 77 green acres rd s, valley stream, ny 11581

This subway located inside Walmart 77 Green Acres Rd S, Valley Stream, NY 11581. There is one Indian guy who is very rude with all customers he don't know how talk with customer. When I know he is Manager by name Mehta I surprise how Subway with very big chains of restaurant don't know how to hire people specially as manager. I was in the line 3rd person to order food. I saw how he is talking with customers when my turn came everything was ok I just gave him advice to properly interact with a customer. He became mad at me. He told me restaurant closing you can't sit as dine in when still all customer was serving and it was 40 minutes left until closing time. He shouted at me and of course I shouted at him.I became very nervous I was pregnant & with my 2 children. If at that time something happen to me because of this rude manager I will sue him. Attention to Subway owner manage your employees otherwise there is many ways to take legal action.

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M
10:36 am EDT

Subway unprofessional work place

I would like to put in an anonymous complaint to the subway on 521 main street, East Haven CT, I've visited there and do not like how that place is being runned the owner are not responsible and very unprofessional the boss sits in his car all day in the parking lot watching the cameras and drinkng and when he is inside helping there's days where he talk about alcohol to customers I dont think that is professional and customers shouldn't be seeing or hearing certian things especially in a business he is also very rude to employees and there are things that shouldn't be spoken about in front of customers.

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8:58 am EDT
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Subway service

subway#24821-0 morehead ky term id-trans# 1/a 148364 host order id
[protected]-[protected]:11:[protected]:00
upon arriving in morehead ky I stopped to get a footlong to take with me to my cabin(which is a 30-35)minute drive from here. I told the persom I wanted a footlong do not warn it up since I wont eat it till I get there that I can warn it then. I also told them I wanted all my added on veggies to be put in a bowel so I can add them on when I got there and add them on later on that nite when I would finish it. the woman there told the person to get a small cookie bag and put all them together in there. she wasn't going to give out a bowel for someone to use the extras as a salad. that PISSED me off if this wasn't the only place to eat for the next 30 min one way or 45 min longer. I would told her to shove it but I didn't since I wanted the food and at my cabin I had nothing there, well when i got there all the veggies they threw in the bag was only enough to eat a 6in sub. NOW Question are you getting that hard up not to satisfiy the customers a good sandwich with what they want. I don't get down there but twice a month to work on my cabin. my service in Cincinnati oh. is 100% better. they give what you ask not to worry about a bowel and extras.said my complaint for what is worth at least I got it off my chest.

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12:03 am EDT
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Subway product

It has been years since my last visit to a subway establishment I can honestly say that your products are the worst in the business of subs.
The food was bland and the texture was more like chewing on old leather.
After a few hours my wife, kids and myself noticed how ill we felt.
If your company calls this food I would rather eat canned dog before eating at subway.
Maybe your board members should have to eat this stuff subway tries to name as suitable food for humans.
I dare you to do so.
Then get back to me.
I felt blatantly ripped off of $35 eating at subway. You have
the nerve to serve the public such degrading food that I would not even give to my dog!

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Subway Customer Reviews Overview

Subway is a popular fast-food chain that offers a wide range of sandwiches, salads, and sides. The restaurant has received numerous positive reviews from customers who appreciate the fresh ingredients, customizable options, and affordable prices.

One of the most significant advantages of Subway is the ability to customize your meal. Customers can choose from a variety of bread, meat, cheese, and vegetable options to create a sandwich that suits their taste preferences. Additionally, the restaurant offers a range of healthy options, including salads and low-calorie sandwiches.

Another positive aspect of Subway is the freshness of their ingredients. The restaurant prides itself on using fresh vegetables and high-quality meats, which customers appreciate. Many reviewers have noted that the food tastes fresh and delicious, making it a great option for a quick and satisfying meal.

Subway is also known for its affordability. The restaurant offers a range of meal deals and promotions, making it an excellent option for those on a budget. Additionally, the restaurant has a rewards program that allows customers to earn points and redeem them for free food.

Overall, Subway has received positive reviews for its customizable options, fresh ingredients, and affordable prices. Whether you're looking for a quick lunch or a healthy meal option, Subway is a great choice.

Subway In-depth Review

Menu Variety and Quality:

The menu at Subway offers a wide range of sandwiches and salads, providing plenty of options for every taste. Whether you prefer classic favorites or more unique combinations, Subway has something for everyone. The bread and ingredient options are also diverse, allowing customers to customize their meals to their liking. The freshness and taste of the food at Subway are consistently excellent, ensuring a satisfying dining experience.

Customer Service:

Subway prides itself on its speedy and efficient service. The staff is known for their friendliness and professionalism, always greeting customers with a smile. They are also attentive to order accuracy and willing to accommodate any customization requests. The customer service at Subway is top-notch, making each visit a pleasant one.

Cleanliness and Ambiance:

The dining area and restrooms at Subway are always kept clean, creating a pleasant and hygienic environment for customers. The restaurant's atmosphere is inviting and comfortable, making it a great place to enjoy a meal. The seating and decor are well-maintained, adding to the overall ambiance of the restaurant.

Pricing and Value for Money:

Subway offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing customers with good value for their money. Additionally, Subway frequently offers promotions and discounts, allowing customers to save even more. The pricing and value for money at Subway are hard to beat.

Health and Nutrition:

Subway is committed to providing nutritional information to its customers, allowing them to make informed choices. The menu includes options for dietary restrictions, such as vegetarian and gluten-free choices. Subway also makes efforts towards healthy eating by offering low-fat options and using fresh ingredients. Health-conscious individuals will find plenty of options at Subway.

Online Ordering and Delivery:

The Subway website and app are user-friendly, making online ordering a breeze. The accuracy and timeliness of delivery are consistently reliable, ensuring that customers receive their orders on time and as expected. Subway also offers a variety of delivery options and serves a wide range of areas, making it convenient for customers to enjoy their favorite meals.

Franchise Support and Expansion:

Subway provides excellent support to its franchisees, offering guidance and resources for business growth and development. The franchise opportunities with Subway are highly regarded in the industry, with many successful franchisees. The overall reputation and success of the Subway franchise speak to the support and opportunities it provides.

Community Involvement and Sustainability:

Subway is actively involved in local charities and events, demonstrating its commitment to the community. The company also makes efforts towards environmental sustainability, implementing practices to reduce its carbon footprint. Subway's corporate social responsibility initiatives further contribute to its positive impact on society.

Overall Customer Satisfaction:

Customers consistently rate Subway highly and provide positive reviews. The overall experience at Subway is often praised, with customers enjoying the menu variety, quality of food, and excellent customer service. When compared to competitors in the industry, Subway stands out as a top choice for many.

How to file a complaint about Subway?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Subway. Make it specific and clear, such as "Incorrect Subway Order" or "Poor Customer Service at Subway."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as the quality of food, cleanliness of the establishment, customer service, accuracy of your order, and any health or safety concerns. Mention the specific Subway location and date of your visit. If you had a transaction, describe it in detail, including what you purchased, any offers or promotions involved, and the payment method used. Clearly state the nature of the issue, such as receiving the wrong sandwich or experiencing rude service. If you attempted to resolve the issue with Subway, describe the steps you took and the response from the company. Explain how this issue has personally affected you, whether it was a waste of time, money, or an unpleasant dining experience.

5. Attaching supporting documents: Attach any relevant supporting documents, such as receipts, photos, or email correspondence. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Subway. In the 'Desired Outcome' field, specify what you would like to happen as a resolution, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to regularly check your account on ComplaintsBoard.com for any responses or updates regarding your submission. Engage with any follow-up queries or comments to facilitate the resolution of your complaint.

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Subway contacts

Phone numbers

+31 205 317 300 +61 732 530 201 More phone numbers

Website

www.subway.com

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