Straight Talk Wireless has some problems with their customer service. I tried to activate a phone for my wife and have spent over six hours trying to troubleshoot why it cannot call out. The problem here is that nobody in India wants to help me. They just keep saying something like thats not possible, and then transfer me to a different person. At some point the call is dropped, and I have to call back all over again. Their computer will not let you ask for a representative. If you dont do what it says, it will end the call for you, just like the live straight talk people. I realize that AT&T and Sprint are lacking in this area also. Right now they look good.