Straight Talk Wireless / online order

I ordered a phone online on 11/24, my bank account was charged and I was to get overnight shipping. The order was never processed or sent and I have spent hours on hold and being transferred and no one can find my order or give me any further information about the order other than it was not sent. I was transferred to more than ten departments and supervisors and was told "I guess you are out of luck". My order number is 5656230 and email associated with the order is [protected]

Nov 28, 2017

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