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Straight Talk / number and time transfer

my husband lost his phone and a friend gave us a phone to use to transfer his number to, this phone is exactly like the one my husband lost. Well I tried to transfer the stuff to this phone and they told me I had to take it to wal-mart, so i did I spent and hour and a half in wal-mart with the guy in the wireless phone place and they say the phone is inactive and they have to have the receipt before they can do any thing. What kind of crap is that. The phones are identical, and both straight talk phones. They keep telling me that I will have to purchase another phone or pull the receipt out of my ---. I don't get it. I just spent an hour on the phone with them again, asked for there complaint department and they told me they don't have one. They just keep telling me they can not activate and inactive phone with out the receipt. My husband has been battleing cancer for four years, and he really needs to have a phone. I can not afford to buy a phone. What can I do?

Ri
Mar 14, 2017

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