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Steve MaddenThe shoe hurt and swell the big thumb of foot but the manager refuses to change

We are loyal customer of your brand but recently we bought my husband shoe that he wore for once and resulted in big swollen thumb. As we went to exchange it the manager of steve maiden shop in deira city center dubai refused to change as per his description the company IS NOT RESPONSIBLE FOR DISCOMFORT THAT CAUSED BY SHOE, unless its a manufacturing fault. He was rude and unaccomodative inspite the shoe was in perfect condition to be returned. It was highly disappointing and inhumane at the part of company who has policy of not paying heed to physical discomfort brought by their product.

Ma
May 07, 2017

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