Steak 'n Shake Enterprises / product and service

Indianapolis, IN, United States

Tonight I went to a Steak & Shake about 20 min from my home, waited in the drive threw for 30 minutes, only to discover they gave us a different order (just ordered two milkshakes and they were wrong). Luckily, there’s a steak and shake close to our home. When arriving, the manager refused to make us our correct milkshakes (Even with our receipts and full milkshakes). She was so rude and basically told us we were out of luck.
1. Indianapolis on Keysone. 2. On 96th

Horrible customer service and professionalism. This is not the first time we’ve waited for something or someone was rude to us.

Oct 20, 2017

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