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1.9 281 Reviews

Staples Complaints Summary

66 Resolved
209 Unresolved
Our verdict: When using services from Staples with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Staples reviews & complaints 281

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5:15 pm EDT
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Staples extended service plan + ad

We bought a Kindle Fire HD 7 on June 19, 2013. At the time it was purchased we were offered an Extended Service Plan + Accidental Damage, we purchased the plan for fifty dollars. We were told that this was an extended warranty plan that extended the manufacturers warranty. On about June 28, 2013 the kindle quit taking a charge. At that time we went to Staples and we were told to contact the warranty provider. We did so and their response was the warranty was only good for one year and that year ended on June 19, 2014. They claim that our protection was for one year only, the machine had a one year warranty on it, why would I pay for a warranty to end at same time as manufacturers warranty does. The sales manager at Staples has been no help claiming that i only had AD coverage for that year which maufacturer doesn't cover. That is not what was sold to us. We bought a one year ESP + AD warranty. I always thought extended meant extended. What can I do now

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11:58 am EST
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Staples customer support

Why I will never rely on Staples again

- Had great conversation with the Staples Winnipeg print and copy desk yesterday (Feb 10)
- I explain the special circumstance of being in Ottawa and needing to print a doc, save it to a memory stick and place whole
package in an envelope, and get it delivered in Winnipeg (by a colleague who would pick it up at their store)
- I get directions to create account and submit print job online. This is a submission for a govt contract due at 12:00 Feb 11
- All good, no problem, print job submitted
- I go to bed, things are in hand with about 18 hours to spare

- Morning of Feb 11, place first call to [protected] to check status
- No answer. Try 10 more times, no answer. Strange
- Blood pressure rising

- Thinking a neighbouring store in the city might know what’s up, or have the manager’s cell, I place a call to another Winnipeg
store to inquire
- They said “Call [protected] and type in ext 641 for manager”
- Perfect – a little escalation, get to the boss, sort this out. Bid goes in and we are fine
- One problem - they aren’t answering the phone to type in 641
- I call the same store back and explain the 641 snafu. Do you have the cell # for the manager? “No”. Silence. Any other options? "No”
…..
- The 18 hours of wiggle room until the bid is due, has now shrunk to about 2
- Time for some escalation
- Surf multiple web sites to find Canadian Head Office, Customer Service number
- Spend 5 minutes circling through IVR hell
- Reach warm body
- They suggest “Call [protected]”. I explain the futility of such
- Do you have the cell number for the store manager? “No”
- It’s a Staples store in your network, do you have any other number other than the one on the public web site? “No” More helpful silence
- For fun (it's a game now) I call back and leave a voice mail in the Corporate Customer Service inbox. If I hear back before I retire, I promise to go and work at Staples as a store greeter for the rest of my career
- Blood pressure considerably higher than a few minutes ago
….
- For fun I dial [protected]. Shockingly….no answer

- Grasping at straws, I try Live Chat. I shouldn’t have
- The initial response was the standard “We’re busy, but your business is important to us”. I thought for a second I was on the phone again
- When the agent responded, they suggested – you guessed it - call [protected]
- GRRRRR-eat idea!
- I asked if they could check the status of my print job
- “Sorry, we only deal with staples.ca, not staplesprintandcopy.ca”
- Silly me, I should have known

- I log in to staplesprintandcopy.com
- They have a “Contact Us”. I don’t have a plane ticket to Winnipeg handy or a carrier pigeon, so I click on that
- I send an email
- They respond within a few minutes. A flicker of hope in an otherwise completely frustrating experience
- The person offers to check status if I can provide my job #
- I click on Current Jobs, Past Jobs but nowhere can I find my print job to provide the number
- It’s getting laughable so my blood pressure is actually falling now
- I do a Print Screen and email it back to the guy, saying I would appreciate a call
- Waiting, waiting, waiting

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jpsartre
, US
Oct 23, 2015 11:22 am EDT
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Update...called Staples again and this time the person sent me a $10 coupon. Personally don't care about the $10 but don't like companies to treat consumers badly. Doesn't speak well for us as a society.

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jpsartre
, US
Oct 23, 2015 10:24 am EDT
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Just had an incident at a local Staples. Returned an adapter after 14 days. They claim an electrical adapter is a tech item (?) and has a 14 day return policy. So they gave me the lowest price in any of their stores in the last 30 days. $11.50 rather that $21.99 I paid. (Store promotion...just reduced from $26.99) After calling what they deceitfully call the "President's office" and speaking to someone with a first name only (a sign of a lower down employee who has no power to do anything but speak the company line). He told me that I should have read the fine print on back of the receipt. F*** the consumer seems to be the policy and maybe they should have that in fine print as well.

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krishnaa
, US
Jun 26, 2014 4:13 pm EDT

I ordered apple IPad yesterday, got order number everything was good.Today i tracked the order and it's was not available in the system.I called customer care and they replied my order go cancelled.I am intimated about this order cacellation and the real reason for this cancellation.Not even mail i received. Ifelt Staples has very poor service.I would like to complaint or escalate this.

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Angry in Richfield, OH
Richfield, US
Apr 09, 2014 3:18 pm EDT

All Staples warehouses in the US are being closed as their leases come up for renewal. If you leave prior to their "closing" date, you do not get your severance pay. So much for employee loyalty. START SHOPPING AT OFFICE MAX!

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kmmjj
Burlington, US
Apr 04, 2014 3:55 am EDT
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I bought an HP laptop. I bought an anti virus. I went to install the anti virus and it would not install. I brought them both back to Staples. I was told to remover the MacAfee which was in there as a trial. I did that. Still would not install.I then had to pay $30 for them to install it because there were "traces" of MacAfee in there! I didn't want a "trial" and had to pay to have it removed?

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Staples liars and refuse to comply with the terms of the extended warranty I bought from them

I purchased an Hp Pavilion Notebook A little over a year ago from my local Staples. I bought an extended Two Warranty for it. When it broke a couple times my first warranty was for hp and they were wonderful. They communicated with me and fixed my laptop within a reasonble ammount of time. After a year my warranty with them expired and my warranty with Staples began. And its been a nightmare every time. The first computer problem I had was my fan was making a loud buzzing after doing it awhile my laptop powered off and would not turn back on no matter what. I called Staples Since it was a Friday night they said a box would be sent out the next bussnies day and it would be two day shipping after I got the box I had to filled out a form asking for information on the problem with the computer. I have taken some basic computer courses so I know a few things. I wrote the fan and cpu needed to be replaced and the motherboard had damage which I had been told by hp but they could not fix it as it was not under their warranty. Eight days later I got my laptop back and on the form for what repairs had been done it was checked of the tech had simply cleaned the fan. Well two weeks later it was no shock when my laptop started making buzzing sounds again and shut down this time bringing up an error message saying the cooling fan was not working. On a Saturday I called Staples and the Repersentive said oh well they should have replaced the fan the first time i will email them to do it and the box will be sent out on monday. The following Thursday when I did not get a box I called Staples again and this time their story was oh well a manager had to approve the shipment. I did not get the box till Friday two days after I was supposed to get it. So I sent my laptop back in and I did not hear from them at all. Now their policy is if after ten days you don;t hear from them or get your computer back call them to see whats going on. After I called them this was a Wensday They said oh well the company sent it out Yesterday. Thursday I called Fed ex and asked them what time they would be delivering my laptop as I did not want to miss the shipment. Fed Ex told me oh well Staples did not send your computer out till Wenday I explained to them that Stapled had told me it was sent out on Tuesday Fed Ex then said oh well all they did on Tuesday was print up the shipping label. So Basicly Staples had lied to me twice now once about their shipment of the box and now about shipping it. Oh it gets better whoever put the label on the box did it so poorly it fell off and my laptop was held in mehpis for a day. I asked Staples for a gift card for my trouble but they said No they don't do that all they would be willing to do is tell the company who fixed my laptop not to send boxes late gee thanks. Staples care's nothing about their Costumer time they care nothing about what a warranty says they do what ever they want and frankly I'm Suprised they have not been sued yet for breach of contract. Staples good job you have not only manged to get on my bad side but I will never buy a computer from you again and I highly doubt my friends or family will either you may have gotten my money when I bought the computer but what you lost is your sense of loyalty and respect to your costumers. I'm not going to waste my time calling your company childish name's but know this I will be also be making a complaint to the better business bureau for you deceptive advertising on the Warranty

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3:32 am EST
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Staples unresponsive management

Historically, Staples has accepted coupons from its competitors like Office Depot and OfficeMax. On many occasions, I had presented Staples with a dollar off coupons from OfficeMax or Office-Depot and the store has always adjusted the purchase. In reliance upon Staples competitors coupon matching policy, I shop at Staples. Specifically, on 11/28/13, I purchased a laptop from Staples store located in Folsom, CA. On 11/29/13, I spoke with the store manager to seek a price adjustment based on an OfficeMax discount coupon. The OfficeMax coupon offered a $50 off from a minimum purchase phone order of $250 without any exclusions to laptops. My laptop was $300.00. I presented the OfficeMax coupon to the store manager. Initially, the manager agreed to adjust the price of the laptop by $50.00. Subsequently, she withdrawn her offer when I informed her that the transaction had taken place a day earlier. Thereafter, I attempted to contact Staples division manager, Matt Navarro. Thus far, no response from Mr. Navarro. I understand that it is a busy period just after the Thanksgiving week-end. However, I feel Staples could extend some attention to customer service. I am very disappointed by Staples' failure to honor its coupon acceptance policy and lack of response to its customers need.

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10:04 pm EST
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Staples they lie about how much ink is in them

I have a complaint about staples brand ink cartridges, and the person in the store that sold it to me. I bought staples brand ink at the Pembroke Ontario Canada store, because the sales person said it was a better deal than the Canon brand ink, she said it lasts just as long, at a lower price. Take note they were the XL ones that are suppose to print out 3 times as much as the regular cartridge. She also said to ignore the ink level it shows on my computer, it's not really that level (which is almost empty), it's full as it's suppose to be. So I trusted her, big mistake. Big huge lie! The cartridges didn't last long at all, they lasted the amount of prints that the level showed, which was almost empty. I will never buy a staples brand product again, it's just a rip off, thinking you are getting quality merchandise because it has the staples name, and all it is is junk! Ink is not cheap. And I bought both color and black ink, not cheap either. The staples brand was a little cheaper, but not much, I was an idiot to believe the sales person. So beware!

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Staples physical threats

I used to be a tech at staples. I felt like I was always overcharging people and felt terrible about it. People that get away with that kind of ripoffs should have trouble sleeping at night lol. I quit because my manager was the biggest jerk of all time. I was new working there, failed an audit and he threatened to come after me and my family (no joke) because I could get him fired. I called the labor board and they were okay with that. The labor board said as long as he taught you to go to human resources that was fine. I even went to human resources too and they were okay with him. Bottom line here is that staples sucks! I have been unemployed for months because of him.

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I give up. I don't care about this complaint anymore. Companies will continue to screw their employees. Simple as that. I don't want to make a big deal about this either because he seriously might come after me. I don't know if he was serious. I leave him alone and he wont do anything.

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9:41 pm EDT
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Staples website

To make a business card on Staples Website I finished the card with photos imbedded. When I looked at the proof the photos were grey squares. Attached was a warning that what I see is what will be printed and there was no way to cancel the order. I removed the photos from the card to be on the safe side. It took me a while because predictably deleting photos is not like deleting text. That would be too easy. I left the finished card on my computer after saving it and the session timed out. Now I cannot log back into my account on my computer . I used my wife's computer logged in and found the cards I had saved, only they were totally different than what I had saved earlier that day. We will go to another source to get cards made .

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1:51 pm EDT
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Staples no credit for turned in cartridges

Therehave had a plan that if you turn in 10 empty printer ink cartridges then the next month usually you would get a credit coupon for $30.00 . This was a plan for very long time that I did it. So a few months ago I turned in my 10 and waited, and waited, and waited for a couple months, I then e-mailed Staples and later got a call from some manager that sounded upset and he went into a fast reply of how that plan changed, and I think I had to buy something to get the credit.

Point is I should have been told this when I turned in the cartridges, and would have looked for another store for them. they at least could have e-mailed me or sent something insted of never contacting me.

So they are petty and they can keep the cartridges, I'll buy my Ink and all online, I bought and paid too much there anyway.

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8:59 am EDT
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Staples uncaring workplace

Plain and simple - I'm not the only one who thinks the same thing! Just the only one who will tell others about it. There's a lot - and I probably missed a few things.

1. Pregnant women: mind as well quit. I know I will! Maternity leave is not worth them talking behind your back, threatening to quit and complaining about your unfortunate morning sickness and inability to hold your itty bitty bladder. Want more stress in your already stressful pregnancy? Work here!

2. "Ouch! That severe injury looks painful. Can't come in? What are you talking about? We don't care that your shoulder is dislocated and ligaments are torn! Get back to work! Dangerously lift 55-155 pound boxes! We don't care." And if you put up a fight about it they will
force you to quit - one way or another.

3. Family emergency? You're not the one in dire need. They get pissy over the fact people have friends and family who unfortunately are murdered, die, or placed in a hospital bed in a coma. You have to be a cold heartless a-hole to work here. You can't have a life.

4. Anywhere I have looked, it is THREE CONSECUTIVE DAYS of being sick must you provide a doctor's note. Though some places disallow asking for a note before those three consecutive days, I don't find an issue to ask if you are able to anyways. But when they call you back threatening, saying YOU HAVE TO when you have just told them you cannot (one car household, more broke than a bent nail, and cannot walk there), isn't that illegal? But that's what you get with a unionless company.

5. Uphold your promises: how many customers have I seen, walk out because a "great deal!" Turned out to be a typo, and we refused to uphold our promise to sell at the "oops!" Price? We do it with old tags forgotten to be pulled. So when head office makes a camera or chair go down to an awesome unforgettable price ... We refuse. And are snobs about it? Shame on you Staples.

6. Unsafe... So unsafe! Ladders that are ricketty and move when "locked down". Edges coming off and scrape your arms and sides. Dollys that collapse on you because there are screws and bolts missing... And when brought to the back to remove for the safety of others and myself, a manager drags it out to use it. UNSAFE! No one should break their leg or pull something painfully out... For this or any other company.

Summary: money-grabbing, customer deterring, employee whipping, spiteful company who loses people left and right because of how they treat them! (P.S, customers told me to tell my manager how rude and arrogant he was... So tempting!)

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6:06 am EDT
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Staples repair rip-off

Hired Staples Tech Support to bring my computer back to factory settings, using a USB Device that Dell Computers sent me, as my Disc Defrag was not working automatically. Staples told me I needed Sophos Virus Protection. The work was done, but I still had problems with Disc Defrag, so went back to Staples to get the Sophos removed, and was told it could not be removed once it was installed. I then called Sophos and was told this was not true, so went back to Staples where I was harassed by the General Manager Ken, and Technical Support Supervisor Joe. I not only wasted my time and money, but continued to get excuses that Disc Defrag did not need to work automatically, etc. The repairs cost me $331.68. I finally got Sophos removed and a refund, but it was not done correctly, so I had to call Sophos to do it right! I also had to call Verizon, Dell, Microsoft, and Cannon to make adjustments, as other things were not set up right also. Meanwhile, my Disc Defrag is still not working, so I feel like I was "ripped off" and contacted the Better Business Bureau as a result! That is pending.

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Staples 16817 coit rd, richardson texas

Scott Means your sales manager in mentioned staples store.
I was one of staples clients for a long time. On Wed Feb 20th, I visited this branch for the reason of purchasing one printer (9970 Brother). I found out that staples has this printer for $599 and when I asked to match the price with amazon which was $591, they paged sales manager who was Scott Means. He came and he start acting very rude because he recognized me as a person always ask for matching the price and he very rudely said why you are always ask for price matching. I remember you last time we had a hard time with you to match the price for you. We can not matching the price with amazon.
First, I am a business owner and I always talk to 100 people daily, but I do not let anybody to talk to me like that. I am really angry and I need staples to take it serious and start investigate this case about his behaviors with your customer, then let me know about the result.
Second, if you can't match the price or you don't want to do it, why do you have this policy?
Third, if you can't match the price with amazon, why you mentioned it in your website.(Which competitors will Staples price match?Staples retail stores will price match prices at brick-n-mortar retail stores and at Staples.com.Staples.com will price match prices at select competitors' websites and Staples' retail stores. These select competitors are: Amazon, Best Buy, Costco, Dell, Hewlett Packard, Office Depot, Office Max, Quill, Medical Arts Press, Reliable, Sam's Club, Wal-Mart, WB Mason, and Xerox. Items must be sold and shipped by one of these competitors.)

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jds181
indiana, US
Apr 11, 2013 8:42 am EDT

Apparently your business isn't doing very well since you cannot understand a very simple price match guarantee, which I might say is better than one of there competitors...Walmart. Amazon is an auction style online store. Since the majority of its products are not owned by Amazon it is treated by everyone like an Ebay. Second, Staples will match its own website, but as it states in plain English...staples.com can only match online sites after it has been researched for authenticity. I'm sure whatever business you are in would not be in business very long if you matched an online auction that sold for $5 used but you sold it new in box for $50, Not everyone is a competitor that you can match. Use some intelligence. It seems to me, as someone who runs a business as well, that you are one of those customers who no matter what the store or manager does for you, you are going to cause a problem. They probably told you before that they don't match Amazon and you ignored it time and again. Move on or shop someplace else.

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Staples harassment, fraud & theft from staples employee

I purchased a laptop at a Staples store while the Staples holiday
return policy is in effect. I went to a different Staples store in
Lake Forest, CA tonight to return the product and the manager in
charge Judy was extremely rude, she harassed me, she refused to return
the product, she stated that she did not know that the holiday return policy existed and applied to
electronics. She fraudulently told me that the product could not be returned because it had
passed 14 days. Also as soon
as I stated that I wanted to return a product she became very
unfriendly as well as her colleague with glasses, the woman at the
register. She told me that it was bought at "another store".
When I read the Staples holiday return policy to the manager from the Staples web
site, the manager said that it would not be honored. Manager harassed me as I was leaving the
store and kept my receipt and laptop charger. She became very upset
when I asked her if she was the manager in charge and then I asked to
speak to the second person in charge. She said there was no second
after her; I went and mentioned to the employee, I believe Allen, how
rude and unprofessional the manager was and specifically pointed out
to him that Judy the manager was refusing to follow Staples company
policy regarding returns from holiday purchases. As mentioned earlier
she also kept (stole) both my receipt and my laptop charger and
harassed me. She is a danger to customers and employees as she clearly
was yelling and trying to make me upset and she is not equipped to be
in charge of a store both for personality and professionalism issues.
I also mentioned to Jeff who seems a great employee at that store.

It is a pity that with so many great employees at Staples you have people in management that
have serious management, behavioral, ethical and professional issues like this manager.
She also clearly tried to instigate conflict as she was yelling in the store as I was speaking
politely to a Staples representative and giving feedback about Judy's extremely poor
manners and customer service. I was told that she is new in this role but that is absolutely no excuse.

I would like to return the laptop today at a different store, preferably one in Irvine or Costa Mesa.
I would appreciate if you could trace my receipt get the data and assist me in returning the laptop,
Judy, the manager at the store in Lake Forest, CA seems unstable.

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Staples staples stole my computer and wont give me my money back!

2 months ago, I went into the Staples to get my crashed computer fixed. I was waiting for a very long time, so i called them and asked if it was ready yet. First they wouldn't give me a straight answer, or just said "I don't know"
Until i called them again and they admitted that one of their employees stole it. They said they would give me money for a new computer, but they still have not paid me back after 2 months. i have called the office of the president of staples EVERY day, and each time they blow me off, and never call back. The police can't do anything, because they are a corporation rather than a person. I will take them to small claims court, but it's ridiculous that i even have to do that. My whole family hates staples, and will never buy even so much as a paperclip, or even a STAPLE. Any suggestions? Please boycott them.
-Beth Touchette

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Update by Bethtouchette
Nov 13, 2012 6:25 pm EST

We bought another computer, no thanks to staples, and i used my iphone to type it.

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Staples job discrimination & bad customer service

Staples in Aiken, SC; Their managers enforce job discrimination & bad customer service: Staples IS A RACIST STORE; that has incompetent & racist managers that encourage job discrimination based on race & sex. They often allow white shoplifters to go free, while harassing & targeting black customers & /or employees, forcing them to leave the premises and stop doing business or working with them. Wrongfully terminating Black male employees/asst. managers, firing good managers who voice their concerns about misconduct on the part of white managers!

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Staples hr department

I asked staples hr to send my last 2 pay checks to my home as I stopped working with them. It has been almost a year now and I have spent so much money on just making them several calls to send it to my home address, but every time I call them they tell me they have send it to store. I told them I dont live in that state but they dont seem to understand that! Staples do not pay its employees what they earned. I would not recommend anyone to work for such a company who not only do not provide benefits to its employees but also do not give them their pay checks!

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RegularsOfMy3cents
Hamilton, US
Aug 12, 2012 3:03 pm EDT

Beware of the snarky Brenda.

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Izzy M.
Saint John, CA
Aug 12, 2012 12:55 pm EDT

Why not just get them to do direct deposit into your bank account instead?

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Staples scammed out of money when buying ink cartridges - ink cartridges

I made a trip to Staples to purchase some printer ink cartridges for both personal and office use. I made my way to the aisle containing the ink cartridges and reviewed the different products and prices and searched for ones compatible with my printers. Not once during this time was I approached and offered assistance by one of Staples' employees.

Although their selection on this day was far from adequate, I finally discovered a rack containing ink for my manufacturer.

I noticed a couple of areas on the rack were completely devoid of any cartridges whatsoever but found some black ink cartridges for what I considered to be a very high price of 17.99. Towards the very back I noticed 2 packages which were called "twin packs" and apparently contained two ink cartridges. I quicky grabbed both twin packs because I considered this to be a much better deal and recognized it as an excellent bargain opportunity.

Before leaving the ink cartridge aisle I reviewed the empty space on the rack next to where I picked up the twin packs. I removed the pricetag from the empty space on the rack to see if the price indicated on it was for my cartridges. Unfortunately, I couldn't make heads or tails of the mumbo jumbo it contained so I disposed of it on the floor of another aisle as I continued shopping. Quite frankly, I didn't care and didn't believe it to be a problem because I knew I was entitled to these items at the price where I located them.

Once I was through with my other purchases I made my way to the checkout. Everything was going smoothly until the ditzy blood teen cashier scanned my twin packs. They rang up at twice the price! I politely told the cashier that the correct price was 17.99 and she asked me if I was certain it was 17.99 for a twin pack. At this point my patience was wearing thin so I sighed and told her of course I'm sure since I found them on a 17.99 rack. She informed me a price check by anther associate would have to be performed.

It was at this moment that one of the customers in line behind me had the gall to let out a groan and shake their head and otherwise act like an impatient baby. Luckily, I was able to ignore him and pass the time endlessly waiting for some new buffoon to perform a price check by calling my brother. Finally, the price checker returned with a manager who assured me 17.99 was an incorrect price, but was willing to reduce one of the twin packs to this price because they were misplaced. Putting my brother on hold, I informed the manager that this was unnacceptable. His reply was that there was nothing else he could do and gave me an empty apology. I cashed out with one of the twin packs for 17.99 as the manager had to perform the price reduction. I walked away leaving the rest of my purchases and the other twin pack sitting at the register. I guess there was something else he could do for me and that is put away all the purchases he lost due to his treatment of me. Or maybe he should make the immature customer behind me put some away. Never again, Staples. I'm shopping at another retailer from now on.

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Update by umbgva
Jul 26, 2012 10:11 am EDT

What are you trying to do AYS? Get a rise out of me? Trust me, you wouldn't want that to happen. That's why I don't always respond to inconsiderate people because none of you would want that to happen. I'll give you the benefit of the doubt this time. Not again.

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At _Your_ Service
Gary, US
Jul 26, 2012 7:39 am EDT

Anyone else notice this new 'member' never gets back to the so-called complaints? That's probably because residents of the psychiatric ward are not allowed more than 15 minutes at a time on the computer. It's difficult to attempt keyboarding while wearing that jacket that ties in the back.

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gddlss
Lafayette, US
Jul 25, 2012 3:34 pm EDT

I'll bet Staples is delighted that you aren't ever coming back. Throwing tags on the floor, talking on the phone while checking out, complaining that the people behind you are tired of your bs. Come on. Have a life. I wish I could buy ONE cartridge for $17.99, let along two.

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DSgamby
Thunder Bay, CA
Jul 25, 2012 3:22 pm EDT
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The Twin Pack was probably put there as it was an overflow from where the Twin Pack is. As the OP said. It was at the back of the rack out of the way behind the single packs.

The price is not 17.99 but I assume 34.98 or lower as the Twin Pack is usually cheaper than get the the 2 Single Packs.

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You are NOT in fact a person known as V
Jackson, US
Jul 25, 2012 2:51 pm EDT

This is the Tabitha clone again, right? So we now know that she isn't welcome in Borders AND Staples. I think we are having our collective chains yanked.

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2:54 pm EDT
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Staples poor manager and cashier

Sunday 05/20/2012 I was stop by on this store to buy ink with my reward coupon, first cashier said I can't recycle any ink because show it I have 20 pc recycle. I told them I never recycle this month. Next I 'm paying my purchase with my coupon reward issue by reward center she pissed me off again. Can I see your id. I said id for what? She said because a lot of people used some one reward coupon. I explain to her I have my reward card here why you needed my id. #ing mexican manager come saying same thing and he said don't come again to my store name "luis" I never done see stupid manager poor customer service still be hire
I will file law sue again staples about ask id for stupid reason. Simple stop all reward coupon if you don't let people used.
Stop doing #ing stupid thing.

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Silicon Style
Cleburne, US
Jun 20, 2012 1:19 am EDT

Bet money that the '###ing mexican manager' can type in English better than you can.

But forgive us for checking your identity. Can I borrow your card numbers, expiration dates, and CCVs? I mean, if they check my ID, I can't use them! =D

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Coryt
, US
Jun 08, 2012 11:11 am EDT

I file law sue again taples, manager no tell me com bak to store, i pants crap pissed off, so bad mad.

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noun
Soldotna, US
May 21, 2012 7:29 am EDT

i feel like i should write a complaint about the unintelligibility of this complaint

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10:39 pm EDT
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Staples extended warranty

Don't every buy a warranty from staples. My computer has been back 4 times now and worse then every. Went in for one thing and have had problems every since. All you get is well you will have to send it back again.

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warrantyfraud.org
Denver, US
Jan 04, 2011 9:09 pm EST
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I purchased the extended warranty on a printer, based on the salesperson's statements to me that if I had a problem with the printer I could bring it back to the store for an immediate replacement. As I was purchasing the printer for my home office, and did not want to be without a printer if it broke, this sounded like a reasonable option. I purchased the two year "Date-of-Purchase, Technical Support & Protection Plan" for $29.99. When I had problems with the printer six months later, and could not fix the problem using telephone tech-support, I attempted to exchange the printer at the store. The store manager refused to abide by the terms of the warranty as they had been explained to me. When I questioned the manager and a salesperson about what the salespeople were telling their customers; I was told to leave the store or be arrested. I chose to leave the store and conduct my own investigation into what the Staples salespeople are telling customers to get them to buy the extended warranties.

I posed as someone interested in purchasing a printer and visited six Staples stores in the Denver area, two in the Orlando area, and five in the Portland, Oregon area. I found that all the salespeople misrepresented what the true terms and conditions of the extended warranty were. If it had been a small percentage of salespeople misrepresenting the terms and conditions; it may have indicated improper conduct on the part of individuals. However, when the sales pitch misrepresenting the terms and conditions is detailed and consistent from Orlando to Denver to Portland; it is my opinion that this represents a pattern of a business intentionally trying to mislead or defraud its customers. If you have had a similar experience, contact me at warrantyfraud.org

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John Neville
Sedona, US
Apr 01, 2011 4:55 pm EDT
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When I purchased an HP G71-340 laptop computer from Staples, I was sold a three-year extended warranty that was seamlessly to continue the HP 1-year warranty for 2 additional years. Before the HP warranty was up, I contacted them with a computer speaker problem. They failed to resolve the issue. I went back to work. It takes hours to deal with HP on technical issues. Today, with my extended warranty in place, I contacted Staples ESP about the speaker problem. I was curtly told by both a technical contact and her supervisor that because I had called HP about this issue, it was a "pre-existing condition" and NOT covered by the extended warranty. I checked with the tiny print on the contract and found the pre-existing phrase. It referred to conditions existing prior to "issuance" of the coverage. The technical service plan was issued to me the day I purchased the computer, and the condition did not exist at that time. So, it was NOT a pre-existing condition according to the contract. However, the supervisor still refused to create a service work order. I think they are charged to refuse service wherever possible. Unless they fix this problem, I will avoid Staples - and advise others to do the same.

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K. Button
Berwick, US
Sep 04, 2012 12:57 pm EDT

Don't buy protection plans from them either. If you have to use it after you buy it they tell you that you canceled it! Unbelievable!

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Silicon Style
Cleburne, US
Jun 20, 2012 12:55 am EDT

If you have this issue, you can swing by the store. Each area has a liaison for the guarantor of our Service Plans. If the phone support gives you the runaround, you can visit the store and we can call them.

I've yet to have a legitimate problem (such as this) not on it's way to resolution by the end of the phone call.

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catmama23
Marina del Rey, US
May 12, 2012 12:08 am EDT

what they dont tell you. we also bought the extended warranty for a printer. and 11 months later when the printer failed they replaced it, with a refurbished unit that had printed over 700 items, it also had loose parts and leaked ink all over the rug, we requested a different printer and they sent another refurbished unit that printed over 900 copies, we are able to take pieces from refurb printer no 1 and put on refurb printer no 2 and get a working printer, for awhile. less than 6 months later, the replaced refurb printer No. 2 died and we are looking at having to buy another printer, since the replacement is only a one... time event ( with a refurb unit). was it worth the cost of the warranty to end up with a refurbished unit? I dunno. but I wont be doing it again.

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BayonneFrank
Bayonne, US
Jun 30, 2011 10:30 pm EDT

I can see this happening. The machine broke down under the warranty with HP and you failed to get it resolved. Now you want Staples to cover a defect that should have been repaired by the manufacturer. Personally, if the time was short before the HP warranty ended, I would have waited until the Staples warranty took effect and contacted them. They are much easier to deal with. HP is a horror story.

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Staples won't refund my money

Purchased $1K+ of office supplies and a new printer on March 8, 2012. Delivery scheduled for March 13, 2012. Delivery guy NEVER showed up but said he did and that I wasn't home. I was home waiting and waiting. Received an automated call in the afternoon rescheduling my delivery for four days later because I wasn't available to receive delivery of printer. I called the number in the message and told them I was home. LONG story short, the Staples associates never returned my calls when I left messages. When I did speak with them, they promised me I would get my refund - we're talking $754.24. I talked to a supervisor on April 20th who "promised" the check would be cut on April 23, 2012 and sent to me OVERNIGHT. Well, it's April 25, 2012, and STILL NO REFUND. Staples has had my money for almost two months and they won't give it back, despite me canceling the order and NEVER TAKING DELIVERY OF THE PRINTER.
Staples, you should be ashamed of your business practices. I will NEVER shop in your store again!

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Update by TLLN
Apr 26, 2012 1:41 am EDT

$754.24 - printer return...kept the other office supplies (toner cartridges were kept because I purchased the same printer unit from Costco and had delivery the next day at no charge)

Follow up: got a call from Staples this morning - first call back WOW - despite Myron at corporate telling me on 4-20-12 that the refund check would be cut on 4-23 and sent overnight, the check has still not been issued, according to corporate. Why? "Staples shuts down its return check issuances (exact word used) during the last week of the month - You're going to have to wait a couple of more weeks!"

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Gravitytheseducer
Cambridge, CA
May 04, 2012 6:30 am EDT

Wow that crazy...they are obviously just holding your money as long as they can to collect interest on it. It does not take 2 months to issue out a refund cheque, they are def f*cking you around.

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Staples false service/ lied about cost

I took my laptop to get repaired because windows would not open. The clerk informed me that I had to pay $107 to be diagnosed and that the repair cost would be included but I'd pay the difference if it was a little higher. Unfortunately it wasn't repaired when I went to pick it up and they wanted more money to do so, $93 to be exact, which makes it a total of $200 to fix when the whole laptop brand new with several accessories, programs, and services cost only $600. I don't think any repairs should cost more than 25% of the original cost. Otherwise I would buy a new computer but I not spend over $100 for someone to tell me whats wrong with my computer when I already new something was wrong with it and I don'tI what exact message it said or how to interpret the codes and info it comes with. That is why I took it to computer techs at staples to fix to to rip me off $107 to tell me my hard drive is messed up. I want my money back or fix my computer. Otherwise I will never shop staples again, I will post my issue on facebook and convince others not to get ripped off by Staples.

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Staples Customer Reviews Overview

Staples is a well-known office supply retailer that has been serving customers for over 30 years. The company offers a wide range of products, including office supplies, technology, furniture, and more. Overall, Staples has received positive reviews from customers, with many praising the company for its fast and reliable service, competitive prices, and high-quality products.

One of the most commonly mentioned positive points in Staples reviews is the company's extensive selection of products. Customers appreciate the wide range of options available, which allows them to find everything they need in one place. Additionally, many reviewers note that Staples offers competitive prices, making it a great choice for those looking to save money on office supplies.

Another frequently mentioned positive point is the company's fast and reliable shipping. Customers report that their orders are typically delivered quickly and without issue, which is especially important for those who need their supplies in a timely manner. Additionally, Staples offers free shipping on orders over a certain amount, which is a great perk for those looking to save even more money.

In terms of customer service, Staples also receives high marks from reviewers. Many customers report that the company's representatives are friendly, helpful, and knowledgeable, making it easy to get the assistance they need. Additionally, Staples offers a variety of customer service options, including phone, email, and live chat support.

Overall, Staples is a highly regarded office supply retailer that offers a wide range of products, competitive prices, and reliable service. Whether you're looking for office supplies, technology, or furniture, Staples is a great choice for both individuals and businesses alike.
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