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Standard Bank South Africa / no feedback from merchant support services

Informed Merchant Support Services that our business has changed banks from Nedbank to Absa and we requested Standard Bank to effect the change-over so that our speed points revenue can be paid into our Absa account. The support consultant requested a company letter with our request plus proof of Nedbank account as well as proof of the new Absa account. We sent an e-mail as requested and I phoned three times since 15 May 2018 to get someone to contact me (merhant number 2520362) to arrange for a new merchant agreement for acceptance of garage cards etc. The reference number for this request is 408283 and my latest call was today-still no one phoned me back?

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