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Stamps.com / Awful experience

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Internet postage is a wonderful and convenient thing, but Stamps.com gives it a notorious name.

This iniquitous merchandise will always try to trap innocent customers by using 'No Risk', 'No Upfront Costs', '4 Week Trial' as well as 'Free Special Offer' on their promotion material. There is not any line or fine print mentioning the monthly fee or the hidden fee that will be charged for this service on those mailed material. Customer will never know the so called 'No Upfront Costs 4 Week Trial' is never free until they call to cancel the service.

Stamps.com will charge you the monthly fee at the very last second of each billing circle so that even the 'transaction date' for this bill will appear on your credit card statement as the first day of your next billing circle, not to mention the 'post date'. By using this 'smart' tactic, they try to mislead you into believing that they are charging you for the right billing circle and the first 4 week trial would be free.

However when you call to cancel the service, the representative will tell you that the charge (which has the 'transaction date' within the current billing circle) is for the previous billing circle and they will charge you one more time for the current billing circle since the 'No risk 4 week trial' is not free, which sounds like robbery. Should you ask where their terms are, they would direct you to click their 'Site Map' and followed several links to find it. I wonder how many people know where the site map link is.

What's the worse is that you cannot cancel this service by email but only by phone. Meaning if you remember to cancel it outside their normal business hours, you are screwed. You probably will be charged for one more month fee, should the next business day is within the next billing circle.

If you really want to use these services online, there is a very nice one out there with much better price and services. Here I cannot tell you a name for fairness reason. Try to google 'internet postage', the first one of the normal result (not the ads) is always the best one. Hope this review would prevent innocent people from scammers.


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A  2nd of Jun, 2010 by 
Agree Disagree 0 Votes
My husband works third shift so we sleep during the day, I tried remembering to wake up for weeks to call and cancel even though since it is a trial they should call to make sure you wish to continue the membership before they continue billing you every month, yet this is not the case.
N  2nd of Jun, 2010 by 
Agree Disagree 0 Votes

Check this out from the Better Business Bureau: I quote, "This company's trial offer is only free to the customer if the service is cancelled within the trial period. If the customer elects to keep the service, they are billed for the trial period. According to the company, credits for misprinted postage can only be applied to open accounts. "

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Stamps.com Logo Stamps.com
Customer Service
1990 E. Grand Ave.
El Segundo
United States - 90245-5013
+1 888 434 0055
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