Sprint / mistake was made by order support department
I am a Sprint customer in Iowa. On Dec 31, I ordered an upgrade phone for my son who lives in New York City.
First, because my son has a New York number, I was not allowed to buy or order the phone at my local Sprint Store. I can't imagine any other company restricting the choices for their customers.
Second, the order support department gave UPS incorrect information, despite the fact that I have since verified that they had the correct shipping information.
Third, Sprint in its contract with UPS does not allow anyone, even Sprint, to correct the information. Now the phone is sitting in Long Island and UPS can't violate the contract even though correcting the information would be trivial. My son has no access to a car and it would take him most of one day to pick it up. UPS will ship it back to Sprint on Jan 17th.
Fourth, now Sprint informs me that I cannot change the shipping information to have it sent to me until they receive the package back, and I have to hope that they don't send it out again with the wrong information until I call and correct it.
In other words, Sprint business practices pass the burden of their mistakes onto the customer. Apparently, they do not keep a record of previous calls, as I have had to explain the situation numerous times. I have spent several hours on the phone talking to a different person each time trying to fix the problem, and apparently will have to spend several more.
They also shift the burden of complaints onto their workers who have consistently been very nice but who have no control over how the system works. As has been mentioned by others, there was no way for me to contact Sprint headquarters through their website.
These business practices are completely unacceptable! I intend to change companies ASAP and to have both my sons and as many people as possible do the same.
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