Sprintmy bill and customer service

I have my account set for auto pay so that it automatically transacts at the end of each month. I check my bill yesterday and it says $100, sure no problem honestly $20 less than usual but who am I to complain. Then TODAY not a full 24 hours later, I get a text saying my bill is overdue, I look and now I am sitting at $240, and they don't have any of my information. I sit on the phone for about 15-20 minutes trying to get them to help me to only be told that I have to go visit a home center because they cannot do anything if I don't have the correct information, information I PUT IN MYSELF, HOME ADDRESS, ID, SO ON AND SO FORTH. I have never had a problem with sprint but this??? This is an embarrassment.

May 12, 2018

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