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Sprint / customer service

1 Woodstock, GA, United States

Due to poor phone service; I have decided to move to another service. I purchase my phone out right and need to have it unlocked. After giving me several customer service reps try to talk me into staying; I finally got through in leaving and want my phone unlocked. The representative specifically told me it was 24/48 hours so I rescheduled with the company in moving to. I had sprint on speaker so everyone heard the representative day 24-48 hours. I call sprint 48 hours later and customer service arches me to tech support and I was told that it wouldn't be to 6 days later. It normally takes 3 days and that's business days etc. I asked to escalate based on what I was told and made arrangements, a supervisor spoke with me and told me no. And would not forward me to his supervisor!!

Nov 23, 2018

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