Sprint / very poor customer service, refund policy is a lie
I have been a loyal customer of sprints for 10years and so has my family. We was loyal to them because a couple of family members did work for them until they was let go due to cut backs. We continued with sprint regardless. My complaint with sprint started when i went into a sprint owned store and proceeded to wait for 20mins for a very young adult to assist me with my questions. I just bought a hp notebook laptop with a windows vista prem operating system. I was given prices as well as info on a wireless cards. I wrote all the answers down and left the store feeling very overwhelmed. I called the sprint customer service on my cell phone and spoke to a lady that was giving all kinds of conflicting information about the cards . Pricing, service... I then go back to the store with my 10 year old daughter and once again was required to wait. While i was waiting i called the sprint service on my cell and thought id have one of there reps speak to the man that i had seen and spoken to earlier to clear up who was right and who was wrong. While waiting with my daughter in hand i hear 3 sells people standing around talking about what had happened earlier with himself and one of the managers. The word *uck was coming out of his mouth because he was upset over the fact the mgr was making him work this weekend. I told my daughter lets get out of there. I couldn't take the trash talk in front of my kid so we left. Issues went unresolved. Thats only one of my issues. I the next day looked up locations of other sprint stores and found one that was located about 7miles away. I went there and walked into a completely different attitude sprint owned store. Very nice. I spoke to a sales person in regards to my thoughts and concerns about making such a expensive purchase. He cleared up everything from refunds, too exchanges, too canceling the service within 14days if i wasnt happy with the product. I make the 200 dollar purchase with cash. Take the item home and had the item activated. The signal was very poor from every location in my apartment. So i boxed the item up and took it back to the first store i had been too. It is just located 2mins from my place. I was pressed for time. I knew to some degree what i was in for by going to this sprint owned and operated store. I was told by a very very very rude black man by the name of william michaux (westport rd kansas city missouri 64111) who self proclaimed hiself as store manager. I never at any time raised my voice or did i use bad language. This person tells me that i have to wait 6 to 8 weeks for a refund. That he was only going to give me 75 dollars back and that its a take it or leave it deal. There is nothing posted in the store regarding the return policys nowhere. Other than the sales receipt that i got after i gave my money to him. I only had the item for less than 2hours. What the heck is this about. You give the money and then you are handed the rules after the purchase. I understand if it was bought by check or credit card but cash? I have never been so taken back by the attitude of someone who was this rude. First of all i was told by the sales person that at anytime during the 14days i could bring back for a full refund in cash that day. But if i waited too long the sprint company would charge me a prorated portion of the usage. Thats why i took it back so quickly. Once i left the store i called the customer care ( more like we dont give a ###). Asking to speak to a supervisor after waiting on hold for fifteen mins and then being subjected to 5mins of being asked what my telephone number was, password and name on the account. The man could barely speak english. Then was disconnected. I called back and spoke to another perosn with a very heavy accent. I give up.
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