SportsMemorabilia.com / SportsMem
Reviews and Complaints

Hi,

I made order number [protected], over two weeks ago (2nd Jan 22) and while half of the order has arrived, I am still waiting for the more expensive product to even be shipped. I have been in touch with customer services three times to get updates and nothing significant has been done to get the goods dispatched, and Fedex cannot give me any updates because they have not received the item yet.

I would like for the order to be re-raised so that this can hopefully jog the dispatch of the goods. I have paid a considerable amount of money for this order so it extremely poor service to be without the goods for so long as I know it is yet to even start the transit to the UK and this alone will probably take at least another week. I explained to one of your team that this is a wedding gift for my husband that I need by next week so if the part of the order I am waiting for cannot be fulfilled to arrive by 24th January I would like a refund and for you to pay for the transit costs of me sending the frame back (with collection service) to you as it is pointless without the other half of the order.

Sherree Felice
+44 (0)[protected]

I ordered a gift for my nephew and it is too large for the wall space. You must have a return number to send a return. Every time I call I sit on hold for hours and no one ever picks up. I tried opting for the sales line and they say they can't help you that only customer service can. They tell you there are 5 people in the que and the wait should be 15 minutes. But after hours on hold nothing. Order placed on December 3, 2020 - order number is [protected]. Sales told me that it also had an order number of 1963227. I just want a return number so I can return the item. They only give you 30 days to return which is impossible if you can't get anyone on the phone.

Horrible experience. We placed an order with joe for a birthday present for my son. Paid extra for next day as we were advised to do. Anyplace else, next day shipping means we get it the next day. 5 days later we haven't received it. Called back and joe said it just means they will prepare it for shipping that day, but they ship it regular. This was never explained. I also never received the email notification when it shipped. He was rude, refused to give me a refund on the next day. Lost my business forever.

I purchased an autographed picture for Christmas on December 12th. The site had a sale and the price was 30% off. The product was supposed to be shipped within 2 days and guaranteed delivery by Christmas eve. After waiting a week, the item still didn't ship. I figured they were behind due to the holidays. On December 22nd, the items still didn't ship. Finally on December 23rd, I received an email and the item was no longer available. BUT to help with the disappointment, they gave me a 10% off on a future order. I reached out to customer service, and no response. I went back on the site and the item was STILL available, but this time was $75 higher than the original non-sale price. So the 10% off wasn't even worth it and I had to pay MORE. I continued to reach out to customer service and to this date still did not receive a response, especially as to why they originally stated the item wasn't available yet it was listed on the site at now an even high price. This site is a SCAM and service is terrible. DO NOT BUY ANYTHING FROM THIS SITE!

Someone incorrectly inputted basically all of my mailing information incorrectly, from my mailing address to my phone number. My package is now lost in the mail. I had to chase them for everything from the start. They did not send me a reply email when I ordered, I had to request it from them. When I went to check what my package was doing, I had to again ask them for my tracking number because the one they had sent me in my email was incorrect. I again had to contact them to get another tracking number when it went from one company FedEx to Canada Post. Why this was a thing, I am unsure. But it was to late I could not correct their mistake. My package is lost. I have contacted the individual who I was emailing for my tracking number, the support line and the general email to see if anyone would reply to me. NO ONE HAS. Now I am out a bunch of money with none of the items I wanted. And a company that doesn't want to help at all. PLEASE DO NOT USE THIS SITE. It is not worth it. I wish I never had.

I purchased a ball advertised as Astros signature and the images of the back of the ball did in fact show the commissioner at the time advertised. The ball received was a new ball, 2015…i am not paying 100 for a bait and switch ball. If you cannot immediately overnight the ball in the picture attached, I expect a refund and I will be calling my credit card company and filing with Amazon to report the fraud. Since this email the seller has written misleading emails to Amazon, ignored pictures I provided of the ball sent vs the ball they advertised. This is a lying bait and switch company...beware! Your email to Amazon is a complete lie! I already supplied you photos of the ball received vs the ball advertised. And there is no option to send pictures via Amazon's messaging system as you instructed me to do in your denial. My credit card company has been contacted and is reversing the charges and filing an Federal trade commission complaint for your illegal online activities. Amazon is also being engaged by the card company to make them fully aware of your practices. Having a lawyer as a best friend, who this ball was intended as a gift for, and nothing better to do with the time on my hands, I will ensure to file a complaint, honest review of what you've done, and post everywhere I can your businesses illegal and fraudulent activities. And think, I contacted you immediately to try and resolve, provided picture proof twice, and you still want to play games. At the end of the day you could have made it right and kept a customer, your payment, and your reputation. OK instead you lose hopefully thousands of customers and reputation due to my constant negative reviews and you don't even get paid because the credit card company has a complete copy of your emails, the photos I sent you, and your veiled response attempting to cause confusion and ignore your failure to honor your contractual obligations.

I ordered boxing gloves from the company www.sportsmemorabilia.com. I got the confirmation info that the gloves were available. I patiently waited, but after 4 days I got another email that my order was already unavailable. Ok, I asked to return money back, but these ### stopped to communicate with me. So be careful if you use this website or leave comments if you have horrible experience with this seller.

Ordered a very expensive autographed baseball from "Klaus". Was very specific about what I wanted. He was very friendly. Received wrong item a several hundred dollar cheaper ball. Called Klaus. Not so friendly anymore."I'll take care of it"& hung up.Called back. "What do you mean you'll take care of it". "I'll take care of it". Never took care of it. Stuck with cheap c***. Hey guess what maybe I'll pay a friendly visit. & I'll take care of it.

I ordered an autographed baseball as a Christmas gift for a family member. When I received the ball, the box had the name of the player but the autograph and number on the ball was for a different player on a different team. Clearly their inventory/warehouse process is flawed for items that are allegedly authenticated. I contacted customer service and they indicated they would correct things and that I should send a photo of the contents I received. I did not receive a follow up e-mail until over a week after Christmas and was informed that I was correct, they had sent the incorrect ball and if I returned it they would refund me the money. No attempt or offer was made to try and rectify the situation by either obtaining a ball elsewhere or offering a discount on some other item despite the customer service line's previous committment to doing so. Buyers be warned you may not receive what you ordered and even if you do the authenticity could be questionable.

Beware...They try to mislead the comsumer. They may brag about authenticity, but what I received was a very FAKE, CHEAP jersey (didn't even have team name or logo on it). Apparently all they guarantee is the signature...NOT the entire item. Shouldn't they state that? Even the signature is questionable. No recourse at all. They refuse to be reasonable. High price paid for misrepresented merchandise. They do not care about customer satisfaction at all. Do not give this merchant any business unless you really don't care what you receive.

Also hollywoodmemorabila.com - They are trying to sell a fake copy of my grandfather's signature. It is an obvious fake easily identified by his family. An exact COPY of the signature is also being sold on eBay - if it isn't fake how is the exact signature and attached card with writing being sold by muliple vendors? The representative Jerome was rude and didn't care that it was a fake and they are continuing to try and sell it as authentic when it is a forgery and a copy of a forgery at that! How could they possible authenticate something that is a fake? I would nver trust anything purchased from this site.

I placed an order for Christmas on December 17th. While on their website, I clicked on an icon to find out about "free shipping". Apparently, when doing this, this automatically signs you up for VIP membership. They charged my credit card an additional $69.99. There was no information regarding charges when I did this, I don't even remember clicking on the icon. When I called them they told me that I must have clicked on the icon. They told me they would credit my account, this has been over a week ago and now I can't get in touch with them at all. I will never use this company again!

What a worthless company! I ordered a product for someone's birthday 10 days in advance. Their online tracking was non-existant so I sent an e-mail to find out where it was. The day AFTER my loved one's birthday, they told me that they didn't carry that item anymore.

The item I ordered (Martin Brodeur Signed goalie stick & signed puck) was sent to N.Y. when I live in Chicago. I was told that they would send another item out right away. 2 weeks later I received the original item that they sent to N.Y. The stick was damaged and the puck was missing. At this point it's almost a month in, so I asked for a refund. They said they would mail out a return label, which they never did! I filed a complaint with Paypal and the NEXT day I received the return label in an email from sportsmemorabilia.com. Paypal issued me a full refund. If I had done some research on this company first, I would have seen the ton of complaints all over the internet. Save your self the heart ache.

After submitting a review praising Sportsmemorabilia.com 's customer service, I would like to retract the statement and provide some warning signs for customers to look out for should they consider shopping with either Sportsmemorabilia.com or Hollywoodmemorabilia.com, which are run by the same individuals (you can verify this when attempting to use the "chat now" option to speak with a representative).

I originally placed a high rating review due to Christine in customer service refunding $200 on a purchase I had made where they provided the wrong information. As time went on with this company I continued to find more errors, rude customer service, and potentially fake autographs. Please read below:

The day before the Super Bowl I had ordered a 2008 team signed Packer helmet. As a huge Packer fan I was excited and found a great deal on the helmet ($874). The helmet was labeled as an Authentic Pro Line Helmet with Brett Favre, Aaron Rodgers, and the rest of the 2008 team. Although the team was not exactly the same as the one that had won the recent Super Bowl, it was a close match, and I purchased the item for sentimental value. When I received the item I found that there was no Brett Favre signature and it was on a replica helmet. During this time I was told that maybe I received the 2011 helmet, which was on a replica helmet. I was also told that I would be sent updated certificates of authenticity, which they never sent. After two weeks of going back and forth with customer service to figure out what I was sent, they confirmed that the description was inaccurate. At that point I was finally provided the option of receiving a $200 refund or the entire purchase price if I returned the product. I decided to keep it.

Still excited about this company I decided to start a small collection of autographs. The deals of the day had amazing prices, and coupled with some discount codes I found online. I thought I was getting great deals. The frustrations continue:

1) I purchased a Joe Montana autographed jersey that was authenticated by "Mounted Memories" and Sportsmemorabilia. No issues here; good work guys!

2) I purchased a Dan Marino jersey that was also authenticated by "Mounted Memories" and Sportsmemorabilia. The issue this time is that they never sent me the certificate.

When I asked for it, they mailed it out but also sent a new hologram for me to affix to the item. This concerns me because if they give these holograms out so easily, what is to stop someone from sticking it to a fake item and passing it off as real? Kind of sketchy I'd say...

3) I purchased a Michael Jordan autographed photo which was mislabeled on the website. They showed a basketball photo but had it labeled as a baseball photo. Knowing that I found a mistake on the site, I capitalized on this and made the purchase. I mean, $179 for a signed Jordan is amazing. However, once again I am concerned about how the description was completely off.

***Now here's the kicker... Being a huge Beatles fan my entire life I have wanted to purchase a set of autographs to add to my collection. Those of you familiar with these autographs know that about 95% are fake. The most trustworthy ones are authenticated by Frank Caiazzo, Perry Cox, Tracks UK, and Memorabilia UK. PSA/DNA tries to certify a lot, but are known for their inconsistencies as of late. Now this is not to say that an item not authenticated by one of these individuals or companies is guaranteed to be fraudulent, but I'd be suspicious, especially when making an investment of thousands of dollars.

While looking on Hollywoodmemorabilia.com I found a deal for $1, 997.32 on a supposedly authentic 4X6 Beatles postcard that was autographed by all four Beatles. Something like this generally goes for over $5, 000, so I questioned a rep and was told that it was definitely authentic. Thinking I found the deal of the century, I asked them to hold the item so I could buy it on Monday. I inquired on the item over the weekend and was told by the representative Brittania that she had no idea who authenticated the item but that their 12-year reputation somehow meant the item was real. I did some more investigating online and found the exact same 4X6 replicated postcard selling on EBay UK for a few dollars. How could I not be skeptical at this point? Later that night I questioned the manager, Joe. He at first admitted that the 4X6 card was a mistake, and that it would be removed within 24 hours. The next morning I went on the site and it was still listed. I questioned him on this and he retracted his statement. On Monday I spoke with another representative, Jerome, who said that the item was authenticated by Sportsmemorabilia.com. Now, with John Lennon passing away well prior to their 12-year existence, I questioned how they authenticated the item. Frustrated, the rep disappeared for a bit and then replied that it was authenticated by Autograph Central, who also did not exist at the time. When I checked their website there was no proof of them going about authenticating Beatles autographs as required by suggested professionals.

At this point I became weary of the company and started investigating further. Here I found a John Lennon autograph, which was supposedly authenticated by the same company and a Paul McCartney/Ringo Starr signed Hofner bass that had a photo of only Paul McCartney's signature. At this point I asked to speak with the manager, Joe, again and was met with frustration, retracted statements, and extremely rude customer service. He then stated that the signatures were real, that I had no idea what I was talking about, and that I am impossible to please. Keep in mind that a month ago I dealt with their issue for over 2 weeks before it was corrected. I had even written a positive review. How can he say that I am impossible to please? Now I have a man retracting the comment and being extremely rude to me. At this point I told him I'd write a review and never make another purchase there again. To this he signed off on me like a teenage couple fighting on Instant Messenger.

Now I cannot confirm for 100% that these autographs were fake, but with all of their inconsistencies coupled with Joe stating that the posting was a mistake, I have my suspicions. I had this argument with them 2 weeks ago and the item is still posted (today is 4/17/11). I have photos of the items saved, and e-mails of the conversations. Although their deals are good and I feel that I made a few decent purchases, I would watch my back. Seriously... Most of their items are only certified by their own website and if they flipped out to this degree while being questioned on their Beatles' autographs, I'd be skeptical. On a side note, however, there were a few Beatles' items for significantly higher prices on the website that did appear legit. Shouldn't they all be legit though?

Ordered something for my 12 year old sons birthday. Spoke to Joel two times and told him to upgrade shipping to 2nd day air. He said no problem and guaranteed shipment would be delivered on time. Wife waited all day for shipment and it never showed up. Never received confirmation of order or tracking by email. Just did live chat and was told order was not shipped because it was not in stock. Their site still shows item is available. HORRIBLE SERVICE, MAKES PROMISES THEY CAN'T KEEP. DON'T ORDER FROM THEM!

I have ordered 13 items from this company. 2 of the items took more than a month to ship, even though the website says the product ships in 1-2 days. The first time it took a month to ship my product, i had several e-mail correspondence with one of their customer support personnel. Each e-mail was rude and she came off like i had inconvenienced her by asking for the product i paid for...a month earlier! I was also told that because i ordered a product that was the "Deal of the day", that the product takes longer to ship. Even though the website says it ships in 1-2 days. I eventually got the product just over a month after i ordered it. Ten days ago i ordered and paid for another autographed photo. I called them and spoke with the same lady i dealt with the first time and she quickly brushed me off with, i'll get in touch with our warehouse and they'll update your order status. Funny thing is that i placed another order the day after i ordered this picture and its shipped and arrived already! I e-mailed the CEO/Partner with this complaint and i'm yet to get a response. As much as i love the selection this company has to offer, i dont think i'll order from them anymore. I'll take my chance with another company. BE CAREFUL IF YOU ORDER FROM THIS COMPANY. THEY SEEM SHADY!

I ordered an autographed framed and matted photo from this company almost two weeks ago on 12/11 hoping to get it in time for Christmas. I still have not received a shipping/tracking number, and cannot get in touch with anyone in customer service either online or by phone (their live chat is a joke - nobody live there either). I have just contacted my credit card company to cancel this order - I will never order from Sportsmemorabilia.com again.

I ordered what is to be a Christmas present for my husband this year. I ordered this back in November. As of today, Dec. 20, 2008 I still have no gift. I have tried calling everyday several times a day for the last two weeks with no answer. I have left messages and emails with non being answered. I think this company is a scam and am currently trying to get my money back. DO NOT buy from this company. They lack total professionalism or customer service.

Order t-shirt on 05Dec08, checked on order on 12Dec, Still says in process. Tried live chat and calling and leaving message. No response until 14Dec when I received an email stating that they tried to contact me, but there was a problem with my order. Sent reply email with info to contact me again. Tried to get response 15Dec again and finally got email the night of the 15th stating they were sold out of the item, but I could order something else of get a refund. Let's see if they refund as fast as they charged my account. Besides, why couldn't they inform me earlier that had a problem. Obviously they do not know what Customer Service is. First and last time dealing with them. First time I felt the need to post a review on net.