MLB.com Shop

This website is not recommended for shopping. I recently purchased a jacket that I had seen on another website. Both websites stated that the item would be delivered within 3 to 5 business days. I chose to purchase from MLB.com Shop because I needed the jacket within 14 days. However, when I received the email confirmation, it stated that the expected delivery date was over 30 days away. I was confused and immediately tried to cancel the order online, but was unsuccessful. I then called customer service and spoke to a representative who was also confused about the delivery date. He tried to contact the warehouse, but was unable to do so. I requested that he cancel the order, but he was unable to do so and transferred me to a supervisor. I waited on hold for 10 minutes before speaking to the supervisor. She informed me that orders could only be cancelled within 30 minutes of placing the order. This was not mentioned on the website and I had been on hold for over 20 minutes. I was 5 minutes past the 30-minute cancellation window because of their delay. When I expressed my frustration and asked that they disclose this information on the website, they simply stated that it was not their responsibility. This was the worst customer service experience I have ever had. I should have ordered from Amazon instead.

I bought a "Houston Astros 2015 Cool Base Carlos Correa Jersey" from MLB.com Shop on July 2, 2015. I was so excited to get my hands on it, but unfortunately, it was back-ordered. I had to wait for a long time, and on July 23, I decided to cancel my order. I had to listen to a recording before I could talk to someone, and it said that the estimated ship date was in August. Finally, I was able to speak to a customer service representative, and she said that she could request a cancellation, but if it had already shipped, it couldn't be canceled. I wasn't worried because the ship date was still over a week away. However, that very evening, I received an email letting me know that it had shipped.

When the jersey arrived, my husband noticed that some things didn't look quite right. I was so disappointed! I emailed customer service, and they informed me that I had bought a replica. A replica! Nowhere did it state that the product was a replica. Not in the title, nor in the description, which I copied and pasted to them. I was so upset because I had overpaid for it. I would urge anyone not to buy from MLB.com Shop because you may not be getting what you think you are, and you will overpay for it. I saw the same jersey on other sites that actually stated they were replicas, and they were only $86.89, but I paid $109.00. UGH!

I bought a baseball jersey from MLBshop.com and at first glance, it seemed fine. But then I noticed that some of the letters on the back were just ironed on and not stitched, which made the personalization look silly. To make matters worse, the team logo on the left sleeve was missing. I reached out to them to fix the issue and they initially said they would send a replacement jersey. However, after several emails and no jersey, they asked me to send pictures of the problem. Once I did that, they only offered a refund, which was not what I wanted. I was disappointed that MLBshop.com did not stand by their claim that customer satisfaction is their priority. The quality assurance is very poor and they don't seem to care whether or not you get what you ordered. I would not recommend ordering from MLBshop.com.

I ordered a Colorado Rockies Hoodie from MLB.com Shop on December 18th, 2016 for my nephew's Christmas present. It was a plain hoodie with the team logo, and there were no additional charges for customizing. The website promised that it would arrive on time, and it did. However, when my nephew tried it on Christmas morning, it was too small for him. I was disappointed, but I knew that the website had a 60 Day Hassle Free Returns policy, so I decided to return the hoodie and order a larger size.

I made sure that all the tags were still on the hoodie and returned it to the website. Unfortunately, they were out of stock of the size I needed, so I had to order a more expensive one. I didn't mind paying a little extra, as long as my nephew got the hoodie he wanted.

On January 14th, 2017, I received a message from the website saying that they had received my order back, but they would not credit me back because it was a customized order and a worn/used item. They also claimed that I had not returned it within the return policy time frame. I was shocked and confused, as the hoodie I had purchased had no customizing, all the tags were attached, and I had returned it within 30 days. I didn't have the hoodie anymore, so I couldn't prove that it was in good condition when I returned it. I wish I had taken a picture of it before I sent it back, as it might have helped me fight against being swindled out of my money.

Overall, I was disappointed with my experience with MLB.com Shop. The website promised hassle-free returns, but when I tried to return an item, they refused to give me my money back. I would caution anyone who is thinking about ordering from this website to be careful and make sure they read the return policy carefully.

I recently made a purchase from MLB.com Shop (shop.mlb.com) for a custom jersey that I planned to give as a Christmas present. I ordered the jersey a month and a half in advance to ensure that it would arrive on time. However, when I received the jersey, I was disappointed to find that the name on the back was spelled incorrectly. The spelling was so off that it didn't even make sense. I double-checked my original order and confirmed that I had entered the name correctly, so it was clearly a manufacturing error.

I immediately contacted the customer service department to explain the situation and request a replacement. I emphasized that the jersey was intended as a Christmas present and that I needed it to be corrected as soon as possible. The representative I spoke with assured me that I would be contacted via email the following Wednesday. However, when Wednesday came and went without any communication from the company, I decided to call them back on Thursday to follow up.

To my frustration, the representative I spoke with told me that it was still within their timeframe to reach out and that I would need to be patient. I waited until Monday to see if I would receive any updates, but when I finally did get an email, it was from someone who clearly struggled with writing proper English sentences. The email informed me that they could not replace my product and that I would need to send it back for a refund. I was outraged by this response and immediately requested the contact information for a manager. Unfortunately, I never received a response.

Overall, my experience with MLB.com Shop was extremely disappointing. The company made a serious mistake with my order and then failed to provide adequate customer service to correct the issue. I would strongly advise against purchasing anything from this company in the future.

I recently made a purchase from MLB.com Shop on July 5th. Unfortunately, it took over three weeks for my order to arrive. When I finally received my shirt, I was disappointed to see that it had an ugly pattern on it that wasn't visible in the online photos. I immediately went through the process to return it, but was surprised to see that it would cost me $10 to do so.

After waiting for some time, I received a notice on August 1st that my return had been received and that I would receive an update and refund confirmation within 72 hours. However, 10 days later, I still hadn't received any updates. I had to call customer service to get them to issue the refund. Unfortunately, the automated system disconnected me the first time as I was getting transferred to a human.

I tried to use the chat option, but it was disabled even though it was supposed to be available 8 AM ET - 9 PM ET, 7 days a week. I couldn't find an email address, so I thought about tweeting them. However, their Twitter account, which they still promote online and in emails, stopped producing tweets in 2017.

Overall, I was extremely disappointed with the service I received from MLB.com Shop. The experience was a joke, and I will never order from them again. I believe that MLB can do better and find a different service provider. I even told them how poor my experience was, but they didn't seem to care and didn't offer any apologies.

I recently had an experience with MLB.com Shop that left me feeling frustrated and disappointed. I accidentally ordered a replica custom Yankees away jersey and immediately called the store to cancel the order and upgrade to an authentic jersey. Unfortunately, my order was still processing and the representative I spoke with informed me that I would have to wait for the replica jersey to arrive, which could take up to two weeks, before I could return it for a refund. This process could take up to 10 days to complete, meaning that by the time I received my refund and ordered the correct jersey, the MLB season would be over.

I asked to speak with a supervisor to better understand why I couldn't cancel my order while it was still processing. The representative informed me that all custom jerseys were final from the moment I placed the order and accepted the terms and conditions. I explained that the jersey I ordered had a player's name and number on it, not my own, and that I had selected it from a list provided by the store. However, the representative reiterated that the rules were the rules and that the jersey was still considered custom.

Feeling frustrated and unsatisfied with the response I received, I expressed my disappointment and stated that I would likely not do business with MLB.com Shop again. The representative's response was less than sympathetic, simply stating "oh well" in a dismissive manner.

Overall, my experience with MLB.com Shop left me feeling frustrated and disappointed. While I understand that rules and policies are in place for a reason, I feel that the store could have been more accommodating and understanding of my situation. As a result, I am hesitant to do business with them in the future.