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Spirit Airlines / forced to pay twice for a return ticket!

1 United States

This is the letter submitted to Spirit airlines once I was unable to obtain customer service attention by phone or in person at the airport.

Originally paid ticket:

Detroit-Ft Lauderdale NK363 08-30-07
Ft-Lauderdale-Detroit NK380 09-03-07

Unfortunately I booked the ticket wrong since I needed to flight on 08-31 and not 08-30, however my return date was correct. Arrived to Detroit airport on 08-31 and Spirit assistant make me aware of reservation error. Stated that I did not showed up at the airport on 08-30 and I had had lost my ticket including the returning flight. Was a planned vacation for a long time and under time pressure and flying with someone else the same day I was forced to purchase a new expensive roundtrip ticket at the airport counter at $349.79. (My first roundtrip ticket $219.80). I agree that was my error to book the wrong date for the first flight 08-30 but also recognize that I had to pay an unnecessary extra expensive return ticket for 09-03. I am cordially asking for a refund of my second return ticket that I was forced to purchase at the airport with the threat that my first return ticket was automatically canceled.

I have been using Spirt airlines for a long time and is the first time I have and incident like this. I believe Spirit assistant did not provide the right information at the time of purchasing the second ticket. I am willing to assume my fault for booking wrong the first flight but I do not feel is fair to paid twice for the return flight.

Thanks for the attention to this matter!

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