Spirit Airlines
Reviews and Complaints

I totally agree that the $9 fare club is a scam! I've searched for flights immediately after receiving their email about one of their big sales and only find full fares on ALL the dates listed! I won't be renewing my membership in this "exclusive" club. Additionally, I have found that the miles earned in their frequent flyer program are either not credited to my account or expire quickly, so accumulating enough to use for a flight is nearly impossible.

We couldn't even get water without using a credit card.

We got to Ft. Lauderdale 45 minutes before boarding and they didn't let us board. We had to fly standby. My friend was injured because the seats were so tiny. She is skinny already.

i was just charged $2 from Club Spirit after booking a flight. I have no idea what this charge is for as I opted out of all their promotions. Does anyone know what this is?

when I was tempted by the "9$" fares, I agreed to pay the $9. At that time I did see the annual charge mentioned, but ignored and forgot it. Now I expect I will not get it refunded, though I will try, but not till I make sure it is without value. So far, I havent seen any real cheap fares, but I sent an email to them (I think) asking for instructions how to find these deals.

I always noticed that internet scams seem to step up when the economy steps down. You have to carefully scan your bank and card statements and spend some time each month fighting these scams.

My husband and I have been calling Spirit as well as talking to the credit card comp[any to no avail. We were charged $39.95 for Club Spirit and don't know what it is for. Can't get it ofrf the card.

This happened to me too. It's so unethical. You have to change your credit card number to get them to quit charging you. Aggravating!

I just bought a ticket on Spirits website. In addition to the regular fare, the charged my credit card 5 times for $2 each. It says: CLUB SPIRIT PROMOTION MIRAMAR, FL, US. I am going to call my credit card company and have it taken off. I know they charge $2 for a drink on the plane, but I haven't even flown with them, and when I do I won't be buying drinks.

I tried the $9.00 for 90 days and during that time was unable to get any deals for $9.00. I tried to cancel my 90 promotion, but, could not find a way to do it. I will go to my credit card company and have them refund my $39.95. Do yourself a favor and forget about this deals in the sky. They do not work and if they do, it is to a place that you would never think of going.

I too was charged $29.95 and tried calling their 800 #.
I waited for 42 minutes before someone answered and told me the only way to cancel was through the internet!

I never asked for this promotion!

No longer will I be flying Spirit.

I was charged for CLub Spirit with the understanding that if I wasn't happy with the service I could cancel and get my money back. Now they say "Your membership is cancelled but we don't do refunds. You'll have to write a letter to our executive offices." I won't bother because I'm familiar with companies that to this. It always ends the same "It's our companies policy, blah blah blah" I will never deal with them again.

I lake vorking for this compagnie sprit airline. I have a good experience one the job unite-state. Im, verry realy Iwas working long time. I working one the winndixie golf coast, food services.Im, happy apply one the compagnie.For imformatin please give, a call at [protected] or [protected], tank your.

Exactly happened to me- except it was my bank account, and the customer service rep admitted that they knew that they did this, but did not inform me. They stole 1200.00 from me and said i wouldn't. see it back in my account for at least ten days. I accrued 300 dollars in overdraft fees, could not go on the vacation they double charged me for, without the money they stole, and they ruined my daughter's surprise trip to Disney. She still is crying daily. And it makes me ill, that a little single mom has no rights to complain, to sue, or to get all her time off of wbork, her lost credit points for late mortgage, my heartache- none of it matters- because I have a 119 pound little woman against a giant misogenistic, unethical, illegal-thieving from peoples bank accounts, ( a woman strips on their website, if you answer a quiz correctly) corporation.

My prescription was stolen out of my luggage. Unbelievable!

Our whole garment bag was stolen ! when My husband and I had a stop over from punta cana ,going to atlanta. we lost everything in that bag . and it was my WEDDING DRESS his SUIT and all our formal cloyhing from our trip to the islands. we also cannot get intouch with them. only an informal e-mail that states will get back to you on this matter . and cant find a human voice to help either ,that is the number we have tried over and over also. I think it has to do with Ft >lauderdale airport . Our bag was stolen on 7/1/2007 ! still no answers or
getting back to us on "this matter". I heard that alot of baggage had been stolen last summer from that airline airport. but SOMETHING should be done about this , we lost OVER $6.000.00 worth of clothing. and no answer is NOT good enuff . My wedding flowers were also in that bag. I would love to hear if someone knows how to get in touch with them also. bc It will continue to happen unless we do something about it.

I finally realized that after two weeks of Spirit Airlines keeping my son's luggage and not sending it through to him, as promised 6 times, Spirit Airlines should be arrested for stealing. Never mind their nonexistent customer service, inefficient tools of communicating, and rude behavior, they are thieves!

Maybe you should go look at the monitor and go to the ticket counter inside the gate and get the boarding pass, this way you wont have to wait inline if you have to come back to the terminal, again for your luggage you probably make sure the destination when they put on the tag is New York instead of Atlanta, this way the luggage should reroute to the plane instead of picking up the bag and recheck it in.

I flew this crooked airline once never again. They charge extra for everything. I'm surprised they didn't try to charge for using their plane. The old saying. "Screw me once your fault - twice my fault". Lousy customer service on top of everything else.

I flew this crummy airline in May 2007. There was no one at the check in desk 45 minutes before the flight so I couldn't get my boarding pass! This was Memorial Day weekend. I was flying from SFO to Detroit. I was not allowed to board through security because the airport didn't even know how to reach Spirit Airlines. I ended up missing my flight and had to buy a one way ticket with another carrier leaving the next morning. On my way back from my destination 3 days later, I learned that since I hadn't boarded the outbound flight, my returning flight had been automatically canceled. There were no refunds. Unbelievable. Again, I had to buy another one-way ticket back home – this time with Spirit itself since no other airlines were headed back to SFO that day. SPIRIT AIR IS THE ABSOLUTE WORST AIRLINE I HAVE EVER DEALT WITH. DO NOT EVEN THINK ABOUT FLYING WITH THEM.

False Advertisement:
Yesterday 10/02/07, I went online to the Spirit Air line website and saw a special air fair to Guatemala for $64.00 each way.
Which meant $128.00 roundtrip? I booked a flight for myself and my 2 kids. Little did I know the nightmare it would turn into?
I made reservations to depart on Nov. 15 and return on Nov. 26th, and paid for it with my Master card. To my surprise, I noticed when I printed the itinerary that the dates on the itinerary were completely wrong. The system somehow managed to change the departing date and the return date and the return date to Oct. 15 and Oct. 26th instead of November. It was insane, I immediately called the airline to get the problem fixed but they blamed it all on me. But before being able to get someone to actually help me, I got people hanging up on me, they were very discourteous, unhelpful, and had no knowledge of what they were doing and the ones that did answered the phone didn’t help at all.
I asked Mary the first person that helped me, if she could help me with my problem. She said no problem I will help you, and she “supposedly changed the itinerary to the right dates. She said she’d send me an email with the confirmation of the itinerary. I waited a few minutes and I didn’t receive an email from her/ or the airline for that matter. So I decided to call back just to be on the safe side and make sure that indeed she had made the changes to my flight. I spoke to Gaby, after I explained the situation, he replied that there was no record of the transaction that Mary had supposedly made; and he said that in order for me to have any changes to the dates I would have to pay the air fair difference for each flight, and also the penalty for changing the date. This meant that the advertising price was a fraud, because it said and I quote “$8 and $44 fares must be booked on spiritair.com between 3:00 PM ET on October 2, 2007 and 11:59 PM ET on October 3, 2007 for travel on the dates as specified by individual market and by market direction. $66 and $88 and some $44 fares must be purchased between 3:00 PM ET on October 2, 2007 and 11:59 PM ET on October 3, 2007 and are for travel on Tuesdays, Wednesdays and Saturdays between October 9, 2007 and February 12, 2008.
Guatemala City, Guatemala $44* Each Way 10/8, 10/19, 10/29, 10/30, 11/5, 11/15, 11/20, 11/24, 11/26
” So why would the price change if I was still within that time frame, they’re supposed to make changes free of service charge if it is within 24 hours of the reservation, and I called minutes after I did it, but yet they said that there was an 80 dollar charge per person, for changing the date and also a difference in air fair which was $371.97 more. In total it would end up being $1055.07 which included $254.00 taxes for, and a charge for an insurance that I didn’t ask for, which is automatically billed unless you take the check off $36.00 in insurance, and $9.00 for a so called Fare Club which is useless and also automatically billed. Then I asked to speak to a manager or supervisor, they said that there were none available. I asked for the best time to call so I could speak to one, and they hung up on me. Finally I spoke to Chris and the only thing that she suggested was that I cancel the reservations and the only money I’d get back would be in a form of a voucher but out of all the money they charged my credit card only 212.70 dollars per person were going to be refunded as a travel voucher. Now, who wants a voucher with for the same airline after all these scams?
First of all I didn't make the mistake of putting in the wrong date when I was making my reservations because it is a tradition to travel to my country in the month of November. Every year we have a family reunion in November. I have made lots of reservations with other airlines online and never have encountered this problem. Their system is sneaky; it cheats people out of their money by somehow changing the dates on their itinerary so that charge them for the difference. They are so fraudulent that on top of all this, they charged my credit card twice; I know this because I tried calling my credit card to null the transaction and they told me the amount that was charged by the airline to my credit card; which was $1324.00.
I called the airline back and they hung up on me again several times. Then some one answered and I asked if she could find out why they charged my credit card twice and she replied that she didn’t have access to that information on her computer.
This is obviously a scam, charging vastly twice the amount of money for the completely wrong thing. I am not the only person that this has happened to. There are lots of other customers who had trouble with them; my supervisor Pamela Atkinson, booked a flight for her son, and was cheated out of her money. Eluvia a friend of mine, bought tickets and when she got to the airport on the date of her flight, they told her she lost her flight because those tickets were for the night before, and she lost her money. Like me and my colleagues there are lots of other people that have posted complaints on this website about the same airline, I would appreciate it if you can please take a look at it and help us somehow. Thank you.

Today, there is huge line at spirit ticket counter we arrive 2 hours early to wait in line, we just need the boarding pass because the online check in at the website have issue and we have to wait at long line snake from Terminal 4 outside to Terminal 3, after waiting 1 hour and 30 mins we only got pass half way. We did missed our flight with no one helping. Horrible...97

I BOOKED A ROUNDTRIP TICKET FROM DETROIT TO FLORIDA I TOOK SICK AND I CALLED TO RESCEDULE MY ROUNDTRIP DEPARTURE DATE TO KEEP MY RETURN. WAS NEVER TOLD THAT THE WHOLE ROUND TRIP WAS CANCELED NOW IM STUCK HERE IN FLORIDA WITH NO WAY HOME. HOW IM I TO HANDLE THIS MATTER. ON MARCH 30TH I COMFIRMED A FLIGHT FROM DETROIT TO WEST PALM I TOOK SICK THE DAY OF FLIGHT WITH A TOUCH OF PNEUMONIA.WAS NEVER TOLD I NEEDED TO MAKE ANOTHER RESERVATION.BUT WAS NOT TOLD THAT MY RETURN FLIGHT WOULD BE CANCELED.CHECKED SEATING AND COULDNT GET A SEAT ON THAT FLIGHT. CALLED AIRLINESS WAS THEN TOLD THAT MY FLIGHT WAS CANCELED. HOW CONVINENT. AND SORRY IS NOT GOING TO GET. LOSS MONEY ON THAT FLIGHT CAN'T GET BACK TO WORK. WHAT IM I SUPPOSE TO DO NOW. A RESPONSE FROM YOU IS EXPECTED.I WANT MY MONEY BACK AND WAGES LOST FROM MY JOB.

I had a resevation for Detroit to New York for October 16, 2008.

On October 13, 2008 I had a bad Heart Attack. I was unable to travel.

It is therefore requested to re-scheduel the reservation without any penalty. As it was not my fault. I was hospitalized for 3 days. Two days in ICU and and rest in the Private.

Thank you so much

Locator # is S3TQFF

My luggage was misdirected from Ft. Lauderdale to Puerto Rico. It was supposed to go to Detroit with me.
When it arrived, three days later, my camera was gone and my jewelry. Over $500. Spirit is not liable for anything. This just gives their people the opportunity to steal. When I finally received a call the agent told me she knows the employees at Spirit steal. Isn't that nice.

Oh, I agree with all of the problems with Spirit Air. Their 800 number is a call center in India, the employees have been instructed to never allow a caller to speak with a manager, even the corporate Customer Service center in Fort Lauderdale won't allow a person to speak with a manager. This presents a serious problem for customer service if this is their corporate policy.

Due to medical reasons I had to cancel a flight, now my doctor won't allow me to fly for quite some time and they will not issue a refund.

I suppose if I can get Greyhound to issue refunds and apologies then I can attack another company with bad policies and extremely bad customer service to get them to understand that their business is about their customers and when they don't have any customers, they won't have a business.

All i have to say is NEVER AGAIN!never again with spirit airlines i mean WOW i felt alittle bad for being a little ### to the people in atlanta which is where the worst experience of my life began with spirit... but then they just left us in florida nobody gave me or the other handful of angry flyers an apology or an acceptable explanation on why they were just leaving us stranded there... instead spirit employees called 3 cheriffs on us and treated us like tha bottom of their shoe... i just can't believe that spirit airlines managers and all their employees are such ###s i mean there was two unnaccompanied minors who had to probably sleep in the florida airport until the next night because spirit airlines would not help tham in any way at all! I had to spend all this extra money and now i'm kinda stranded at my destinated city i mean i don't know how me and my infant and my little sister are going to get back to atlanta but i want to tell the whole worldto know how badly we were treated at spirit so that nobody purchases tickets with them because their conduct towards the consumer was just so horrible but all i have to say is even if spirit offers a one dollar flight i would not be on it HELL NOOO! NEVER AGAIN!

Perhaps a massive United States law by our governors to make it required that every airlines have a phone contact ( living )in the united states with good under standing English / American language at least five in every state to talk and assist customers.

I suscribed to the spirit club, I never can't get any reservation accomplish, wiht the specials fares offered to me, they don't have customer service at all, all the answer is no we can't help you very polite very nice done. why to join a club that won't help you. I try to cancel my club guess what they took the payment from my credit card I try to use but it is impossible, what a disgrace.

I accidently deleted my confirmation e-mail. The are completely unavailable by phone. The resevation agent will not help you at all. I booked the flight a while ago and can't remember what time I am flying. So I have tried twice, once on hold for 30mins when I had to hang up. Now I am on for 35 and still no answer.

When you log into their website there is no link between your login and your flight, so without the record locator you are SOL. I wonder if this at all realtes to charging you more for you luggage when you get there.

Absolutley the worst customer service, and BTW, is it even legal to be cashless on a flight? I thought it says on the front of our money, "Good for all debt public and private" .

37mins now. Never again. Never, Never, Never

They have no customer service phone staff on weekends, only M-F, 9-5. But this is a secret, don't tell anybody, because they certainly do not want anybody to know this. Report them at:
http://airconsumer.ost.dot.gov/problems.htm

We arrived on our (late) Spirit flight, but our luggage did not. We filled out the forms at the counter, along with 50 other passengers from our flight and were told they were just 'delayed' and would be sent to our hotel. 24 hours later - still no bags. On the advice of a hotel guest who went to the airport earlier in the week and found their own baggage, my husband set off to the airport with several other passengers. Day 2 of our vacation he spent searching the mounds of luggage at the airport and the carousels as each flight arrived. No luggage. I spent the first 2 days sitting in the shade in black pants and a black sweater calling all of the Spirit Airlines customer service numbers. All were either busy or a recorded message advised you to call back later. Day 3 - luggage is delivered to us, but it's not ours. We see that our bag tags (the long white ones the airline puts on) are on someone else's bags. They mixed them up at check-in. We check the personal tags and call the owners of the bags. We check our messages and they have done the same. They are in another country and have 1 of our bags. We notify Spirit, but nothing is done. The other families bags remain at our hotel bell desk for 2 more days. One of our bags gets delivered on the 5th day and nothing is being done about our other bag because we don't have a tag number. WE contact the other people and find out all of the tag numbers they are missing - and notify Spirit of these numbers. We think one might be on our missing bag. THEY DON'T DO THIS. WE DO. Still, they can't track it. We persist, make calls, find the location of our bag and over the course of 4 more days we try to convince a number of Spirit employees to do something about it. Finally, one woman does. Our bag arrives on the 9th day, but no thanks to Spirit. Our children don't get a gift on Christmas day - they were in our luggage. My youngest son no longer believes in Santa.

Now - to add insult to injury, Spirit is not going to reimburse us for our out-of-pocket expenses during the 9 day search for our luggage. We 're not asking for compensation for the fact that they completely ruined our vacation -- just the expenses we incurred during this period. Taxi fares to the airport, telephone costs for all of the calls we had to make and full reimbursement for the few clothing and toiletries we were able to purchase. They have not apologized and are not doing the right thing.

WARNING! DO NOT FLY SPIRIT AIRLINES! You will regret your decision.

I called spirit airlines to change my return date, which they did at an added fee. Ok, but when I got my confirmation via e-mail they listed my wife as the passenger not me, so I called again only to get a non english speaking person after 6 phone calls. They didn't understand what I was talking about, and hung up on me. In checking a little later in the day I saw they cancelled the entire reservation without even letting me know. What would have happened when I went to the airport after driving two hours only to find that was I stranded with no seat. These people are stupid. I e-mailed spirit twice and didn't even get a reply. There is no customer service telephone number that I can find to complain. Spirit has a lousy way of doing business. If they keep this up they won't be in business long.

July 28 2015 Houston to Lax flight lost baggage. Reported to Spirit baggage claim. Horrible no customer service. Left numberous emails and voicemails. No responds. I will see them in small claims court.

Spirit Airlines canceled my returning flight because I missed my departing flight due to a snowstorm that hit the city. When I called the airlines and asked them if they could put me on another flight because I was not going to make that flight due to the weather. They told me that they could put me on a later flight which would have been at 4:05 p.m. I explained to them that i had a family emergency and I would have to get there in the morning. (My original flight was at 4:05 and I paid the extra 70.00 to do that) So i went ahead and I had to buy another ticket for 200 dollars from another airline to get there. They said that your returning flight would be ok. That was not the case they canceled my returning flight because I did not get on the departing flight. So now here I am stuck in New York City and I have to be to work on Monday, and now I have no money. I called and ask them if they can just give me a voucher and they old me then that no I could not and that they don't really are how I got back home.

Spirit Airlines is one I would never recommend to anyone. I purchased tictects with them thinking yes, I got a good deal on flights. By the time Spirit brung me and my boyfriend to reality its a done deal. We will never fly on this airline ever again. I would rather pay the extra money, because in the long run you get what you pay for.

The flight attendents were rude. They continued to yell at everyone on the plan...sit down, hurry to your seats, sit down, hurry to your seats. That went on for approximately 5 minutes. When we reached our destination, it happened again...sit down; and this time she yelled it. I thought this is what we paid for.

They managed to lose our bags. I thought they would reimburse me for something, because the purpose for our flight was to attend a wedding. Needless to say, we didnt make the wedding. We had no clothes nor did we have toothpaste. I took for granted that Spirit Airlines knew what they were doing; like the other Airlines. It was a terrible experience. They had our luggage for 2 days, because it was the weekend. Our hands were tied. We would have gladly purchased more, but we was going to Las Vegas on Monday to do our own thing...elope.

Back to their customer service it really is TERRIBLE. Our flight out of Laguardia was cancelled; and no one called nor emailed me to notify me. We felt stranded in NY. When we stepped to the ticket counter I was prepared to remined them to make sure they put a transfer tag on our bags, but they got us. The attendent said to us on Monday that the next available flight is on Wednesday. My boyfriend and I got mad instantly; and complained about the customer service from the moment we got on their plane. Thank God the manager refunded my all my money back. I did not question him, except how much and when. I thought it would be for the remainder of the flight, but it was for everything...We was happy.

We booked the remainder of our trip on Delta Airlines. What a difference! The attitudes were so much better. The flight attendents laughed and played with the customers on board. The seats was more comfortable for the boyfriend...he's 6'3." We will never fly Spirit again. I wished I had the time to picket in my hometown, Orlando, to warn everyone; but I have to go back to work. Posting this would have to do for now.

REMEMBER DONT FLY SPIRIT AIRLINES!

I need my money back as soon as possible, I did not know that this SPIRIT AIRLINES IS A HEADACHE. THEY LOVE TO TAKE MONEY OUT OF YOUR ACCOUNT WITH OUT ANY REASON, IT'S THAT WORST THING THAT I HAVE EVER DONE IN MY LIFE.

They are stealing my money, from my debit account, this is
ridiculous, in stead of $9.00 dollars they took $6O.OO out of my debit card and nobody wants to give me an answer.

I completely agree. My complaint with Spirit is in connection with a double charge to my credit card which they made and which they claim takes 10-14 business days to reverse. I spoke with my credit card company who told me they have this problem with Spirit ALL the time.

Once the double charge goes on, it takes many calls and pleading to have it reversed. My credit card company says they sometimes will receive a fax from Spirit to have the charges reversed but Spirit claims they don't ever fax anybody. I think it's fairly obvious why they hold our money for almost three weeks.

Something needs to be done about this disgraceful "customer service".

I belong to the $9 club, and never have yet been able to book a flight! You offered flights for $11 each way from Detroit to Ft.Lauderdale. I tried to book it for Dec 30, returning Jan 6, or close to that. You stated tues and wed were the cheap days. Than I got it for $50 but you charged me $130. for the return flight. What do you offer these deals when I can NEVER get a flight ? I have been trying to get flights for months, without results. And I think this is false advertising.
I would appericate it if I could get a round trip fare just once for the prices you offer!
Debra Carmean
#[protected]
carmeandebra@yahoo.com
[protected]

i recently travel with spirit airline on may 6, 2008 to kingston, jamaica, and never again with travel with this airline. on my way back from my vacation on may 14, 2008, at kingston airport. i had the worst experience of my life dealing with spirit. i was an hour arriving at the airport due to an accident involving the vehicle in which i was traveling in. upon arriving at the ticketing counter the agent immediately inform me that the counter is closed. i begged and pleaded with the agent but she keep repeating the same answer. i told her that i did not need to check any luggage but she did not care. i asked to speak to the manager but was told that the manager was not available, and that i should book a nother flight. which means i would have to stay in jamaica for three more days. i had to spend the night in jamaica. the following morning i had to book a return ticket with american airline. by the way this airline service is more curtious, polite, helpful, and arive on time. i will tell anyone who will listen not to travel with spirit airline, no matter how cheap the fare is. the customer service is horrible, agents are rude, additional fees are tacked on at the last minute, and the flight is late.

I also had a terrible experience with Spirit Airlines. I canceled a trip in early April, received a credit but when I went to use the credit, the credit was already used by someone else. The woman, named Kimberly, who used the credit flew from Washington to Cancun and we live in Las Vegas( Red Flag). When I called to talk to them to try and correct the situation the company was based in the Philippines so I could not get anyone that could understand what I was talking about. All they keep telling me was I already used the credit. Another thing, when you want to file a complaint you have to send him a letter. There is phone or fax number to physically speak with anyone. WOW! Great customer service. Its a wonder they are still in business... It must be the cheap flights they offer.

I was boarding another flight to hong kong in june 29th at SFO and saw a lady doing what you did and having the same result as there's no one at their check-in counter. She basically left her luggages at the counter and running around and panic to no avail. She was left there hopeless and crying and it is so unfortunate that i could not offer much help other than just checking on the departure screen and getting a luggage trolley for her to use as i was to depart there after. Seeing someone misses a flight is no fun, and i've marked spirit airline for all its undoing.

Frustrating. You think you paid on line, but there is no confirmation. This airline does not want our business

A couple a months ago I flew Spirit Airline from Chicago O'Hare to
FL. By far my worst airline experience ever. I selected the Spirit
Airline flight, because the schedule was convenient, and the ticket
cost was comparable to that of other airline. The ticket counter
attendant was extremely rude. She had her name badge firmly tucked
backward hiding her name. Furthermore she took a perverse pleasure
finding irregularities with my paperwork, and insisted that I
returned to the back of the line every time. My family and I travel
quite a bit every year, but we will never make the mistake of flying
Spirit Airline again.

I booked a flight with spirit airlines and while I was getting my credit card info the website timed out on me without me knowing and after I paid for it It booked me for the wrong days and they want me to pay 90 dollars to fix a mistake that thier website made!

that comment was for the family trveling to ontario california

First off you are one stupid person for not checking with the other airport to confirm your flight with the transfer flight. second off you are one stupid person for not checking with the other airport to confirm your flight with the transfer flight. and third off you are one stupid person for not checking with the other airport to confirm your flight with the transfer flight. so take my advise and check with the other airport to confirm your flight with the transfer flight in the future.

I have NEVER had such a worse experience with ANY airline before. I booked this trip for 8 of us in January and our trip was at the end of May. At the New York airport, everything seemed fine. We were going to Cancun, Mexico so we had a layover in Ft. Lauderdale, Florida. Our flight got delayed an hour so then the 15-20 people on my flight missed the next flight (by literally 2 minutes (I told the flight attendant... he didn't do anything about it except tell us we won't miss it)) and it could've been prevented if they would've just notified the airport that we were delayed and that 15-20 people on this flight were rushing to the next terminal and to hold the plane for what... 5 minutes? (the terminal was right next to where we got off). So then they told us to go to rebooking and when we got there, the employees were rude and had no clue what they were doing. Every question we asked, she had to go to her supervisor for the answer and when we asked to speak to the supervisor she said he was busy (but he had time to answer when SHE asked them). Then she told us our only option was to stay in Florida until the next day. Since we had no choice, they gave us a free hotel room and $9 vouchers for each person for dinner and $7 for breakfast (which is nothing since the food at the airport is so expensive AND we had booked an ALL INCLUSIVE package in Cancun so we could've been in Cancun eating a lot more food for FREE basically). THEN when we checked in to go back to New York, they said one person in our group was not listed on the flight. How the heck can that happen if we booked as a GROUP --of 8-- in JANUARY!? But okay, the lady gave us our tickets and everything seemed fine... until we got to Florida again. That same person's ticket had said she was flying THE NEXT DAY back to New York... which the first lady in Mexico could've told us but she just wanted to get rid of us and pass the problem along to the next flight. By this time, we were all tired, hungry and ticked off. The people at the rebooking counter had no clue how to do things and even the manager was no help. He had asked the lady at the ticket counter to give us a gate pass so if there was any empty seats on the plane then she could go on, so the ticket lady was printing a gate pass which was supposed to say my friends name on it and gave it to my friend and we ran to the terminal and we had to go through security and all that. With 10 minutes left before our flight left, we ran to the terminal and found out that my friend's "gate pass" had somehow gotten MY NAME on it. We quickly explained out situation to the guard and she let us through and when we got to the gate, the lady collecting the tickets didn't even look at the names on the ticket and so we just walked through the gate to the plane and she had to stay in the back pretending she was using the bathroom and looked for an empty seat after everyone had boarded. She basically had to "sneak" on to the plane. That's how "tight" security was too. PLUS everything was about money. If we wanted CHIPS or M&Ms, it was $3! and WATER was $3! We had the WORST experience every and it will be out FIRST and LAST time traveling with Spirit Air. They are the cheapest but the WORST AIRLINE EVER. I would rather pay extra to have a steady flight and a better experience than to ever have to fly with them again, even if it was free I would never put myself through all that again.

spirit is the worst. overbooked--said they always do it. did not really try to accommodate me.

previous booking was "lost" by them. wound up talking to the phillipines; would not let me talk to a supervisor--told me i was not allowed to talk to one. talked to them for over 90 minutes. no remedy available, not even an apology. was clear to me they simply did not care.

will never fly this airline again...never...not even for free.

Spirit is the worst airline ever! Problems began immediately... website was "temporarily" down so we could not book online. Was prompted to call their 800 number, where we were greeted by a man who spoke broken English at best. Trying to get a flight from Atlantic City to Fort Lauderdale, we were given the information for flights from Orlando to Detroit and Atlanta to Fort Myers. Well I guess he got the Fort part right, I thought to myself maybe I'm not speaking English. But that turned out to be the problem, I was speaking English! Well, the trip finally arrives and we depart ACY without a hitch, great little airport, friendly employees, I even have to say the airplane was clean and seats were comfy. I wish this was the end of my story, but we did have to return home. Arrived at the Fort Lauderdale airport at 6:35pm for an 8:15pm flight. Was forced to stand in line, like cattle, while the incompetence of the counter employees was on full display. Inching ourselves forward, I attempted to use the self check-in kiosk. Like the website, not working. Back in line, still with over 1 1/2 hours till our flight, my wife and kids are somewhat amused by the circus that is going on at the counter. The people unpacking suitcases to remove 3 pounds to avoid the $25 overweight charge were by far our favorite. Well, as the time ticks by we finally reach the counter at 7:35 and hand the lady our itinerary with our confirmed flight and seat information. She smiles at us, and says I will have your boarding passes in a moment, you guys are all set. Well, after she presses some buttons for a few minutes, she appears confused. After several attempts, she says she needs to get a supervisor. The supervisor comes over, and after pressing buttons for a few minutes, looks at us and says "oh my." Another lady is called over and a small conference ensues. Now, I cannot exactly make out what's being said, but I do catch wind of "seats were re-booked". When the supervisor returns, before she can say anything I say "you gave away our seats, didn't you?" She responded, you guys arrived at the airport to late, the flight is closed. Excuse me, 1hour and 45 minutes before take off is too late? The airline only requests you arrive 45 minutes before to assure you get ticketed. Well, needless to say we are not happy. But, I am remaining calm and I am looking forward to working with these people to resolve this quickly. Apparently, they had another plan...not to resolve the problem at all and stick us on a flight the following Wednesday. Apparently, they do not understand how the days of the week work. This happened on a Sunday and wasn't in the mood to spend 3 extra days in Fort Lauderdale. Maybe they thought the weeks went Sun, Wed, Mon...I don't know. Well without going into detail from that point on things got a little ugly. However, I refused to back down..We had a Sheriffs officer and an Airport Marshall involved. They seemed to sympathize with my family and basically forced these people to help us. The authorities also explored other options for us. Finally, the best we could do was fly out the next morning at 6am arrive in Orland at 7am, and then leave Orlando at 9pm to arrive at Atlantic City at 11:30. Yep, 14 hours in an airport with 2 kids. The airline was not even willing to buy us lunch or dinner to help pass the time, not even a cup of coffee. The flight was delayed in Orlando for 20 minutes and had to return to the gate due to 2 passengers that had boarded the flight, expecting to go to Atlanta. How 2 people get on the wrong plane in today’s day and age of super security is beyond me. Kind of scary if you think about it. Anyway, when it was all said and done we arrived home 1am Tuesday morning. By far the worst customer service experience ever. These people could have cared less about us and really were not interested in helping us. They were rude, disrespectful and obnoxious. The flight attendants were unprofessional, grumpy and ugly. I now understand that this happens all the time with this airline, and eventually (I hope) enough people get ticked off and the company’s bottom line is affected. I cannot wait until the day I read that Spirit Airlines is gone. On a final note, if what we went through wasn’t enough, when we arrived at Atlantic City, guess what? NO BAGS! The icing on the cake! Spirit is the worst airline ever!

I will agree that the service at Spirit Airlines is poor to nonexistant and that their hub set up at LGA is laughable. (There is no electronic board, so people have to manually write or put up number cards into what looks like a chalkboard.) However, with their $9 and now -$1, 2, 3, 4 deals, I've learned to stop complaining.

My roundtrip travel between LGA and FLL has come in under $30 including taxes, which to me means I can visit friends, family, and the beach as often as once a month - provided there are special deals going on. This roundtrip flight is shorter and cheaper than taking the Chinatown bus to Philly, DC, or Boston. Sadly, it's also cheaper than the taxi ride to the airport from Manhattan.

Anyhow, if you choose to fly at normal rates to anywhere, I suggest you book with another airline. But if you travel alot on your own budget, or would like to start doing so, Spirit isn't too bad. You just need to wait for the delays, which is almost always guaranteed from LGA.

I always thought of myself as being a fare person but at this point I can honestly say that Spirit Airline was the worst flying experience of my life. I will never fly with them again. They where rude and incompotent. I still do not have my luggage or the items I purchased as well the insurance only covers you for going to the destination so if you loose your luggage on your way back your not covered. If they continue to do business the way they do then it will only be a matter of time before the company takes the plung. For the common person, the $100.00 you save is really not worth the hastle. my advice is "DO NOT FLY WITH SPIRIT AIRLINES!" spend the extra and travel in comfort

So Sorry to hear of your flight from hell. I too have experienced Spirit Airlines lack of professionalism.
After waiting an hour and a half for my luggage I finally gave up and went into lost luggage. A young family of six was outside the lost luggage door. The dad warned me, "You don't want to go in there." I smiled and said, "I wish I didn't have to." (I thought he was joking)
I was happy to see my suitcase. I smiled and said, "Hey gals, so glad my luggage is here. Do you need me to sign anything?" I held up my claim ticket. The unsmiling woman behind the counter whispered something to me which I had no way of hearing as she was drowned out by the all noise of a busy Atlanta airport. "Excuse me, I couldn't hear you?" I politely told her. There were so many lost luggages that I couldn't even step into the room. There was no space for me to close the door, thus the noise of the bustling airport filtered in.
She ridiculously whispered three more times and each time I calmly told her "I'm sorry, I can't hear you." I was thinking that maybe she had a sore throat or some thing. Finally she approached me having to step over all the bags that stood between me and her. She then put her face within inches of mine and said, "I don't appreciate being called gal." It took me a few seconds to comprehend the absolute unprofessional ism that I was being subject to. Wow, My bad knees are killing me after waiting and hour and half on hard concrete while my husband is doing hot laps around the busiest airport in the world and the lost luggage princess's only concern is the pronoun I use to address her! Out of curiosity I asked her, "What pronoun do you prefer?" Straight faced and with no emotion she replied, " I prefer to be called Lady or Miss Ebony." As a Spirit Airlines customer I can't tell you how important it was for me to know the proper pronoun to use while addressing your employee. Good to know you have such selfless caring employees that are so happy to help all the weary passengers that are looking for the luggage that you lost!
Never again.

You can read about my experience here. www.barnwoodandbakedgood.wordpress.com, under the Life's Little Adventures page.

On September 8th, we booked rd trip service on Spirit Air to travel on 11/14/08 from LGA to Detroit with return on 11/16. Arriving at the airport with plenty of time, we were informed that the flight was cancelled, that the next flight we could fly was the following day and that Spirit Air has no relationship with any other carriers, therefore, no reciprocity. Being on a real schedule, due for a family celebration that evening and being Sabbath Observant Jews, travel of any kind was not at option for Saturday or for that matter, any flight that could not guarantee arrival in Detroit before 4 pm. We were forced to spend $575/ticket for our family of 5 to meet our commitment. Spirit has no similar ethic. They run a shoddy, fly by night, disgusting excuse for an airline. Service and customer satisfaction is antithetical to their scheming ways. On our alternate flight we met another family who had paid the same price for their original seats to American Airlines that we had to Spirit. When American cancelled their flight they provided them with car service to EWR airport, arranged their new flight and covered all the expenses. We were devastated. Spirit's practices should be reviewed by the FAA. There is no standard of care. This is a disgusting airline. We felt like we were in a third world country.

I thought I would enroll my son in the $9 fare club so that we could save on baggage. I was in a hurry and clicked okay without realizing. A few hours on line I saw that my debit was charged $59.95 rather than $9. I checked the website and only one place (in small print) did it say $59.95 - but plenty of places that said $9 fare club in large, bold print. I called, was on hold 20 minutes, talked to a rep and was told it is non-refundable. Said that isn't acceptable, even contracts and non-refundable tickets you have 24 hours to change your mind and this was only a few hours after I did it on the website and can I talk to a supervisor. Waited 20 more minutes and then they came on the line and was then cut off. I went to website and then saw "non-refundable". I've asked the bank to dispute it, but I had to force them because it stated "non-refundable".

While flying from Ft. Lauderdale to O'Hare on Sunday July 26, we arrived and found the automated check in device not working. Two agents pretended they did not know how to check us in. We had to get a supervisor. Then we get to the gate and they tell us the flight is 3 hours delayed due to weather. Checked the FAA site and no weather delays. Then they said ground delays. Also checked FAA site and found that was BS. What really happened is that they had a mechanical problem and did not want to admit, since they would owe every passenger a meal and possibly a hotel room.
Then we get on the plane and it's dirty and the crew can barley speak English. Never will fly them again.

I trusted spirit airlines to shadow my 11 year old son from florida to laguardia airport in new york. When his father came to pick him up, he was standing by himself at the gate with no escort, he has been there for an hour by himself. No one called and no one was there to verify that the person picking him up was the one on record. Anything could have happened inside the terminal. There are too many predators in this world to leave our children unattended especially when we trust the company to care for them . It is just dangerous.

I called to reserve two tickets from Ft. Lauerdale to San Juan, PR. I was told that I would receive an email confirmation. I was not able to read the email immediately because of internet problems. When I finally checked the email, I discovered that the agent had inadvertently (I thought then) booked me on a flight leaving San Juan going to Ft. Lauderdale. Spirit informed me that I did not inform them of the error in a timely fashion and, therefore, I would have to pay $140 to have it corrected.

I thought that it was a big joke until I tried to get the matter straightened out by their 'customer service'. The spokesperson assured me that it was n joke and that I would have to pay the $140 - quoting the airline's 'policy'. Additionally, I was told that I could not cancel the reservation because Spirit has a no-cancellation policy as well.

This happened five months ago. I have made several efforts to reclaim my money but have not been successful. Not only has Spirit refused to refund my $635, but has steadfastly refused to even proffer a token voucher. In essence, they have take the position that the legal system allows them to rip off customers with impunity. That might well be but I will know for sure soon. Next week, I will file a small claims suit against Spirit's president, Lancelot David and the Board of Directors.

I am so disappointed with Spirit Airlines and the way I was treated that I will never book through them again. I tried making a reservation and the computer had given me an error. With no email from spirit that the reservation was made and confirmed I purchased another reservation. I notice my bank account was charged $169.40. I called spirit to dispute the charges and nothing they kept giving me the run around that the email was sent that the confirmation was made and all this bologni. But why would I make another reservation if I already had made one? They didn't even have the decency to even try to help or refund anything. I hate them and hate is a strong word... But I don't care $169.40 is a lot of money and Aloha the supervisor in the spanish Line; Jesenia another so called supervisor in the spanish line; fabio; francheska all in the spanish line were of absolutely no help! Do not fly with them ever again!

My mother who is 94 years old, flew from Ft. Meyers airport (RSW) in Florida to Atlantic City airport in NJ. She is hard of hearing and walks with a cane. When booking her flight, I always pay the extra fare for a seat at the front of the plane. I request wheelchair service on and off the plane and to the baggage area where the gentleman from the limousine service meets her and takes her to her home. Although she can walk with a cane, she is a bit unsteady and can easily get knocked down. Her Spirit flight #936 arrived on time. She was escorted off the plane and left to sit outside the gate for 50 minutes. She requested assistance several times and was told someone would be with her. Her driver notified the baggage attendant that her bag arrived almost one hour ago, but she was never brought down stairs to the baggage area. Finally, my mother got out of the wheelchair and attempted to get to the baggage area herself. She didn't know how to get there and after asking directions, someone finally called a porter to take her. Luckily, her driver was still waiting more than one hour later. This was a Wednesday, 11:55 A.M. arrival so we were not dealing with a weekend, a holiday or an early or late flight. How terrible to treat someone with a disability this way.

Stupid me not to research the airline beforehand. Who would have thought that the entire world hates this one airline. I expect complaints, but this many?

I purchased the club which right away uses underhanded advertising techniques. $9 ? LOL, there's nothing $9 about the club. Show me one of their products that costs $9. It's $59.97 or whatever it is, that's a FAR CRY from $9.

Anyway, I sign up thinking I'm going to get a discount on my flight, but I don't, it's only on luggage. Fine, I go ahead with it anyway.

I try to log in, their poorly coded website can't find me in the system. I call to complain, they find me on their end, but I still can't log in.

I try to get the system to reset my password, it can't find my e-mail address.

This goes on & on for over 4 hours with me waiting because they have the nerve to tell me to try back in 2 hours. What company tells a customer to try logging in again in 2 hours? LOL, I'm a netrepreneur, & I deal with websites 24/7 & NEVER have I ever been told to wait unless they were down for maintenance which is usually done on the wknd. or in the wee hours of the morning, but it was clear this wasn't a maintenance issue.

So after trying over & over again, & calling 3 times in total & constantly being transferred to their IT dept. & speaking to ###ic Indians (I HATE dealing with foreigners overseas who have no intelligence & can barely understand me. This is what these HUGE corporate companies put us thru), I asked to speak to the head office. I can't remember what they said, but obviously I didn't speak to any head office.

Then I did the first smart thing I did, I searched online for complaints & was SHOCKED at all the complaints I saw on TONS of websites, not just this one.

I then asked for a refund. Of course they refused citing their T&C.

I hung up & called my bank. I was told I could get a refund, but of course I have to wait for the pending transaction to go through before I could dispute it.

I wait the entire wknd. & then dispute it thinking all will be fine, but it's not. The girl who took down the info cites the T&C, but sees (as I do) that they don't even have T&C on their site, so if you want to go back & review it, you can't.

I had to wait 2 wks. & still no credit, so I had to call the office of the president.

They argued with me that Spirit's terms & conditions say no refunds. I argued I NEVER used their service, they gave me no access to the site & I canceled within 4 hours THAT SAME DAY because of the numerous problems I had.

She still couldn't do anything b/c of Spirit's Terms & Conditions which I thought was against Visa's regulations b/c when customer disputes a charge, eventually it should come off their credit card if you dispute it over & over again.

Anyway, my bank only credited me as a gift to me for being a long time customer, but they DIDN'T credit my account because of Spirit's TERRIBLE company or lack of service, so be very very careful. I'm surprised that after all these complaints no one has brought this company down already.

And for $100 more (mine was an international flight), I went with Delta & while 90% of their staff is rude & condescending, I had no incidents even remotely similar to what I had to deal with when dealing with Spirit.