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Speed Services Couriers / Tell me I can collect and then nothing is there

1 United States
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My parcel was meant to arrive this morning via speed services. I checked the online page AND phoned the number to ensure this before going in to the post office, they assured me it was ready to collect. When I arrive at the post office they say there is no such parcel, and after waiting over an hour for them to phone around and waste my time they tell me that the parcel is still sitting in gemiston.

It is bad enough that it is now late but why can they not track the parcel properly. They have wasted time that I will never get back, are they going to pay me back for this time? I doubt it...

El

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