Sparkletts Water / Won't correct company mistakes and customer has to pay!
Sparketts water made adjustments on my water bill (my water was increased by 3 times what it was originally) but they failed to notify me until after I received a months worth of water. When I called to find out what happened, they explained to me that when I first signed up with them THEY gave me a company discount and when I changed address etc. and started getting water at a new address a few months went by and they discovered their error. Without notification to me they made the adjustement and asked for past charges and current charges at the adjusted rate. The person I spoke with looked into it and said it was my responsiblitie to pay regardless. I told her that I wanted to cancel my service if it was not going to be the charge that I had in the past. I would pay what I owed on the past bill but to cancel service starting when they adjusted the bill. She said that she wanted to keep me as a customer and that they would honor my past charges and keep as is. She said I would she the adjustment on my next bill. As water was being delivered all month, my new bill came... surprise the changes were made, but then reversed. I called again and they told me that the customer rep. made a mistake by giving me the same rate and was told to have it reversed. Of course they have my number but did not call me to let me know this. I explained to them once again that I did not want to be a customer if I had to pay the higher charge and that they should had cancelled my account if they could not give me the earlier pricing. I had the go around for months with them to get some one to call me back to to help me, still no one was available or able to help me, I was told that the supervisor was not in. I called back and had the company come pick up 4 full bottles of water I did not use and the water cooler. I told them I will pay the month I owed on the old charges, but felt that the new charges they messed up on should be credited. I finanally got a supervisor on the phone, he said he would look into all my call history and my complaint and promised to call me back and email me the next day! Never happened. I just finanally gave up.. My original bill would had been about $50. 00 if they would had corrected it, but since then it has grown to $185.00. Now my account is in collections and I am being charged for equipment I returned, 4 full bottles of water I returned (which I received no credit for), late charges & fees.
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